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Customer Success Manager Remote Jobs in Rancho Cucamonga, CA

HMG Careers

Sales Manager Remote

Fullerton, CA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Baldwin Park, CA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Whittier, CA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

La Puente, CA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Ontario, CA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Jurupa Valley, CA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Whittier, CA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Rialto, CA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Rancho Cucamonga, CA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Riverside, CA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Anaheim, CA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Corona, CA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Whittier, CA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Modjeska, CA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

West Covina, CA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

El Monte, CA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Silverado, CA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Placentia, CA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Lake Mathews, CA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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All JobsCustomer Success JobsCustomer Success Manager Remote JobsCustomer Success Manager Remote Jobs in Rancho Cucamonga, CA

Customer Success Manager Remote information

See Rancho Cucamonga, CA salary details

$33.2K

$84.9K

$143.1K

How much do customer success manager remote jobs pay per year?

As of Aug 31, 2026, the average yearly pay for customer success manager remote in Rancho Cucamonga, CA is $84,885.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,800.00 and $101,200.00 per year, depending on experience, location, and employer.

What is a customer success manager?

A Customer Success Manager (Remote) is a professional responsible for ensuring that customers achieve their desired outcomes while using a company's products or services, all while working from a remote location. Their main duties include onboarding new clients, providing ongoing support, and building strong relationships to encourage customer retention and satisfaction. They act as a bridge between the customer and the company, addressing any issues and identifying opportunities for customers to gain more value. Working remotely, they leverage digital communication tools to connect with clients and internal teams. This role is crucial in SaaS and service-oriented industries, where long-term customer engagement is a priority.

How to become a customer success manager?

The qualifications to become a remote customer success manager vary depending on the industry. If you work in a technical field, such as for a SaaS company that negotiates and develops software licensing agreements, you need strong technical skills and a background in sales or marketing. A bachelor’s degree is often useful, but several years of experience as a customer support representative or entry-level customer success worker is often considered more important. To excel in a remote customer success manager position, you must have excellent interpersonal, communication, and critical thinking skills, as well as the ability to oversee department staff.

What are the key skills and qualifications needed to thrive as a customer success manager?

To thrive as a Customer Success Manager (Remote), you need a solid understanding of account management, customer relationship building, and SaaS product knowledge, often supported by a bachelor's degree in business or a related field. Familiarity with CRM tools like Salesforce, customer support platforms, and data analytics systems is typically required. Exceptional communication, problem-solving abilities, and self-motivation are crucial soft skills for excelling in a remote environment. These skills ensure customer satisfaction, retention, and effective collaboration across distributed teams, driving long-term business growth.

How do customer success managers working remotely typically collaborate with cross-functional teams to address client needs?

As a remote Customer Success Manager, you will regularly collaborate with teams such as sales, product, and support through virtual meetings, shared project management tools, and real-time communication platforms. Building strong relationships and maintaining clear communication are key, as you often serve as the main point of contact between clients and internal teams. You may be responsible for coordinating product feedback, troubleshooting client issues, and aligning resources to ensure client satisfaction. Effective collaboration relies on being proactive, organized, and responsive despite not sharing a physical workspace.
More about Customer Success Manager Remote jobs

What job categories do people searching Customer Success Manager Remote jobs in Rancho Cucamonga, CA look for?

The top searched job categories for Customer Success Manager Remote jobs in Rancho Cucamonga, CA are:

What cities near Rancho Cucamonga, CA are hiring for Customer Success Manager Remote jobs?

Cities near Rancho Cucamonga, CA with the most Customer Success Manager Remote job openings:

Customer Success Manager Remote jobs near you
Infographic showing various Customer Success Manager Remote job openings in Rancho Cucamonga, CA as of August 2026, with employment types broken down into 74% Full Time, 24% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $84,885 per year, or $40.8 per hour.

Customer Success Representative (Technical Support Engineer)

Jonel Engineering

Fullerton, CA • Remote

$50K - $75K/yr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 5 days ago

Job description

Customer Success Representative (Technical Support Engineer)


Location: [On-site, Remote, or Hybrid]
Company: Jonel Engineering
Website: https://www.jonel.com/


About Jonel Engineering

Jonel Engineering has been a leader in automation, dispatch, and production management solutions for the concrete and construction materials industry for more than 50 years. Our advanced software and plant control systems power critical operations for producers across North America, helping them increase efficiency, consistency, and visibility across their businesses.

We are expanding our customer success team to support our industry-leading Dispatch platform, and we are seeking a technically strong, analytically minded individual who enjoys working closely with customers to maximize solution value.


Position Overview

The Customer Success Representative will support customers using Jonel’s Dispatch software throughout their lifecycle—from onboarding and training to ongoing optimization and troubleshooting. This role is ideal for someone with a business analyst mindset and strong technical aptitude who can understand both the operational workflows of concrete producers and the technical behaviors of dispatch software.

You will serve as a trusted advisor, helping customers adopt best practices, streamline their operations, and integrate Jonel solutions into daily dispatch and logistics processes.


Key Responsibilities

Customer Success & Engagement

  • Act as the primary customer contact for assigned Dispatch accounts.
  • Lead onboarding, training sessions, and early adoption efforts.
  • Monitor customer health, usage, and engagement to drive ongoing success.
  • Conduct periodic business reviews and identify improvement opportunities.


Business Analysis & Workflow Optimization

  • Analyze customer dispatch workflows and operational requirements.
  • Map business processes, identify bottlenecks, and recommend configuration changes.
  • Translate customer needs into clear requirements for internal teams.
  • Assist customers in achieving measurable operational improvements using the software.


Technical Support & Troubleshooting

  • Provide Tier 1–2 technical support for dispatch software usage and configuration.
  • Diagnose issues by reviewing logs, data, network behavior, and system interactions.
  • Work with Engineering, Support, and Product teams to reproduce and resolve complex issues.
  • Document solutions, best practices, and training resources.


Implementation & Product Collaboration

  • Support new customer implementations and software upgrades.
  • Participate in UAT, testing, and validation activities for new features or releases.
  • Communicate product gaps and enhancement requests based on customer insights.
  • Help improve onboarding materials, documentation, and customer-facing guides.


Required Skills & Qualifications

  • 2–5+ years of experience in customer success, technical support, or business analysis.
  • Strong technical aptitude—comfortable troubleshooting software, data, and configurations.
  • Experience analyzing operational workflows in logistics, dispatch, manufacturing, or similar fields.
  • Excellent communication skills and customer relationship-building abilities.
  • Strong analytical skills with the ability to translate business needs into actionable insights.
  • Comfortable guiding customers through process improvements and software adoption.
  • Ability to manage multiple accounts and priorities in a fast-moving environment.


Preferred Qualifications

  • Experience with dispatch, logistics, production, or transportation management systems.
  • Background in the concrete, construction materials, or industrial automation industries.
  • Familiarity with SQL, system logs, data validation, or integrations.
  • Experience using ticketing/CRM systems (e.g., Salesforce, HubSpot, Jira, Zendesk).


What Jonel Engineering Offers

  • Competitive compensation and benefits.
  • Opportunities for professional growth in a technically innovative and mission-critical industry.
  • A collaborative, supportive team focused on customer impact and long-term success.
  • The chance to work with customers whose operations depend on Jonel technology every day.