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Remote Customer Success Jobs in Rancho Cucamonga, CA

Karbon

Senior Customer Success Manager

Ontario, CA · On-site +1

As a Senior Customer Success Manager at Karbon, you'll operate as the General Manager of your portfolio -- accountable for retention, expansion, value realization, and long-term customer growth. You ...

Bourns, Inc.

Manager Customer Service

Riverside, CA · On-site +1

Lead and develop customer service and inside sales professionals, including remote and ... Collaborative culture focused on innovation and customer success * Opportunity to lead a high ...

Shield

Service Desk Manager - Tier II

Anaheim, CA · On-site +1

$93K - $108K/yr

... and customers. This role is part of the overall Support Operations and the Manager will be ... Demonstrated success leading remote and distributed teams, including setting goals, providing ...

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All JobsCustomer Success JobsRemote Customer Success JobsRemote Customer Success Jobs in Rancho Cucamonga, CA

Remote Customer Success information

See Rancho Cucamonga, CA salary details

$33.2K

$84.9K

$143.1K

How much do remote customer success jobs pay per year?

As of Aug 9, 2026, the average yearly pay for remote customer success in Rancho Cucamonga, CA is $84,885.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,800.00 and $101,200.00 per year, depending on experience, location, and employer.

What is a remote customer success?

A Remote Customer Success job involves helping customers achieve their goals while using a company's product or service, all while working remotely. Professionals in this role focus on customer satisfaction, retention, and engagement by providing support, guidance, and strategic recommendations. They often communicate via email, chat, or video calls to address customer needs, troubleshoot issues, and ensure a positive experience. Strong communication skills, problem-solving abilities, and a customer-first mindset are essential for success in this role.

What are typical challenges faced by remote customer success professionals, and how can they be managed?

Remote Customer Success professionals often encounter challenges such as building customer trust without face-to-face interaction, managing communication across different time zones, and staying aligned with internal teams. These challenges can be managed by leveraging clear, proactive communication, setting regular check-ins with clients, and utilizing collaboration platforms to stay in sync with colleagues. Developing strong organizational skills and maintaining detailed records in CRM systems can also help track customer issues and ensure follow-through. Many companies provide structured onboarding, ongoing training, and regular team meetings to support remote staff in overcoming these hurdles.

What skills and qualifications are needed for a remote customer success?

To succeed as a Remote Customer Success professional, you need strong communication and problem-solving skills, a customer-oriented mindset, and relevant experience or education, often in business or communications. Familiarity with customer relationship management (CRM) platforms like Salesforce or Zendesk, and proficiency in digital communication tools such as email, chat, and video conferencing software is typically required. Outstanding empathy, adaptability, and the ability to build rapport remotely set top performers apart. These skills ensure you can efficiently address customer needs, build lasting relationships, and contribute positively to customer retention and satisfaction from a remote environment.

What are the most commonly searched types of Customer Success jobs in Rancho Cucamonga, CA? The most popular types of Customer Success jobs in Rancho Cucamonga, CA are:
What job categories do people searching Remote Customer Success jobs in Rancho Cucamonga, CA look for? The top searched job categories for Remote Customer Success jobs in Rancho Cucamonga, CA are:
What cities near Rancho Cucamonga, CA are hiring for Remote Customer Success jobs? Cities near Rancho Cucamonga, CA with the most Remote Customer Success job openings:
Remote Customer Success jobs near you
Infographic showing various Remote Customer Success job openings in Rancho Cucamonga, CA as of August 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $84,885 per year, or $40.8 per hour.

Senior Customer Success Manager

Karbon

Ontario, CA • On-site, Remote

Full-time

Posted 26 days ago

Job description

About Karbon

Karbon is the global leader in AI-powered practice management software for accounting firms. We provide an award-winning cloud platform that helps tens of thousands of accounting professionals work more efficiently and collaboratively every day. With customers in 40 countries, we have grown into a globally distributed team across the US, Australia, New Zealand, Canada, the United Kingdom, and the Philippines. We are well-funded, ranked #1 on G2, growing rapidly, and have a people-first culture that is recognized with Great Place To Work® certification and on Fortune magazine's Best Small Workplaces™ List.

About the Role

Are you motivated by owning the commercial performance and measurable outcomes of a portfolio of accounting firms? Do you thrive operating as a strategic advisor to executive stakeholders, helping firms improve productivity, profitability, and workflow efficiency? Do you proactively identify risk and expansion opportunities through data, insight, and strong multi-threaded relationships?

As a Senior Customer Success Manager at Karbon, you'll operate as the General Manager of your portfolio — accountable for retention, expansion, value realization, and long-term customer growth. You'll function as a crucial link between our customers and our Product Development teams, bringing structured customer insights into roadmap conversations and revenue strategy.

Commercial Ownership & Growth

  • Drive measurable value realization within the first 90 days post-sale, aligning onboarding outcomes to defined business KPIs.
  • Own renewal and expansion strategy for your portfolio, including proactive identification of cross-sell and upsell opportunities (including Billing & Payments).
  • Drive Net Revenue Retention by increasing product adoption depth, seat expansion, and multi-threaded engagement.
  • Build and manage an accurate renewal forecast 90–120 days in advance.

Strategic Customer Leadership

  • Develop multi-threaded relationships across decision-makers, economic buyers, and operational leaders.
  • Enable internal champions with structured success plans, ROI articulation, and executive-ready materials.
  • Develop deep domain fluency in accounting firm operations and translate Karbon capabilities into strategic business outcomes.
  • Operate as a trusted advisor, diagnosing root causes of workflow inefficiencies and aligning product capabilities to measurable firm-level improvements.
  • Create and maintain structured Success Plans tied to customer KPIs and long-term growth objectives.
  • Conduct executive-level business reviews to measure progress and unlock next best actions.

Risk & Retention Excellence

  • Proactively identify churn indicators through behavioral data, health metrics, and qualitative insight.
  • Develop structured save plans with clear ROI articulation and executive alignment when risk emerges.
  • Contribute to scalable retention methodologies as Karbon grows.

Cross-Functional Influence

  • Partner with Sales to support expansion strategy and complex renewal negotiations where needed.
  • Collaborate with Implementation, Support, and Education teams to ensure seamless customer experience across the lifecycle.
  • Translate customer insights into structured, data-backed feedback for Product and Engineering, influencing roadmap priorities.
  • Collaborate with Marketing to inform industry-specific messaging and thought leadership grounded in real customer outcomes.
  • Drive cross-functional alignment to remove friction and deliver measurable customer outcomes.

AI & Data Fluency

  • Leverage AI-driven tools and usage analytics to identify expansion opportunities, risk signals, and productivity gains.
  • Operate in a metrics-rich environment, using dashboards and insights to prioritize next best actions across your portfolio.
About You!
  • Based in the US or Canada and experienced working within distributed, global teams.
  • 7+ years of experience in B2B SaaS, ideally within accounting or professional services software.
  • Proven track record of owning renewals and driving measurable expansion revenue within complex accounts.
  • Strong executive communication skills with the ability to influence firm leaders and articulate ROI clearly and confidently.
  • Demonstrated ability to manage a portfolio with commercial rigor, strategic depth, and disciplined prioritization.
  • Proficiency with CRM, Customer Success platforms, forecasting tools, and analytics systems.
  • Comfortable operating in a data-driven environment.
  • Strong program management capability across cross-functional stakeholders.
  • Willingness to travel periodically for strategic customer engagements and industry events.
Why Work at Karbon?
  • Up to 5 weeks paid vacation per year
  • Strong benefits package including fully employer paid:
    • Medical, prescription and paramedical
    • Dental
    • Vision
    • Life insurance
    • $500 a year healthcare spending account
  • Flexible work hours
  • Working from home allowance
  • Generous parental leave
  • Work with (and learn from) an experienced, high-performing team
  • Be part of a fast-growing company that firmly believes in promoting high performers from within
  • A collaborative, team-oriented culture that embraces diversity invests in development and provides consistent feedback

As we hire across various locations within the USA we are required by law to include a reasonable estimate of the compensation range for this role.

The range provided is broad and takes into consideration a wide range of factors that are reviewed when making a hiring decision, such as physical location/cost of living in that location, years of experience, skills, and other business needs.

It is not typical for a candidate to be hired at or near the top of the pay range and each compensation decision is dependent on each individual case. The base salary is one component of the total compensation package, which for some roles may include a target bonus, for some roles very competitive equity grant, and very generous benefits. While we believe competitive compensation is a critical aspect of you deciding to join us, we do hope you also spend time considering why our mission, purpose and values are right for you. We are creating something transformational here, and we hope you are as excited about the future as we are!

The estimated base salary range for this role is:
$85,000—$97,000 CAD

Please be aware that Karbon will only contact you via email from our domain, karbonhq.com. If you receive an email from any other domain, please do not click any of those links.

Karbon embraces diversity and inclusion, aligning with our values as a business. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single criteria. If you've made it this far in the job description but your past experience doesn't perfectly align, we do encourage you to still apply. You could still be the right person for the role!

We recruit and reward people based on capability and performance. We don't discriminate based on race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, physical or cognitive ability, and other diversity dimensions that may hinder inclusion in the organization.

Generally, if you are a good person, we want to talk to you.