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Remote Customer Success Jobs in Rancho Cucamonga, CA

Bourns, Inc.

Manager Customer Service

Riverside, CA · On-site +1

Lead and develop customer service and inside sales professionals, including remote and ... Collaborative culture focused on innovation and customer success * Opportunity to lead a high ...

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All JobsCustomer Success JobsRemote Customer Success JobsRemote Customer Success Jobs in Rancho Cucamonga, CA

Remote Customer Success information

See Rancho Cucamonga, CA salary details

$33.2K

$84.9K

$143.1K

How much do remote customer success jobs pay per year?

As of Sep 1, 2026, the average yearly pay for remote customer success in Rancho Cucamonga, CA is $84,885.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,800.00 and $101,200.00 per year, depending on experience, location, and employer.

What is a remote customer success?

A Remote Customer Success job involves helping customers achieve their goals while using a company's product or service, all while working remotely. Professionals in this role focus on customer satisfaction, retention, and engagement by providing support, guidance, and strategic recommendations. They often communicate via email, chat, or video calls to address customer needs, troubleshoot issues, and ensure a positive experience. Strong communication skills, problem-solving abilities, and a customer-first mindset are essential for success in this role.

What skills and qualifications are needed for a remote customer success?

To succeed as a Remote Customer Success professional, you need strong communication and problem-solving skills, a customer-oriented mindset, and relevant experience or education, often in business or communications. Familiarity with customer relationship management (CRM) platforms like Salesforce or Zendesk, and proficiency in digital communication tools such as email, chat, and video conferencing software is typically required. Outstanding empathy, adaptability, and the ability to build rapport remotely set top performers apart. These skills ensure you can efficiently address customer needs, build lasting relationships, and contribute positively to customer retention and satisfaction from a remote environment.

What are typical challenges faced by remote customer success professionals, and how can they be managed?

Remote Customer Success professionals often encounter challenges such as building customer trust without face-to-face interaction, managing communication across different time zones, and staying aligned with internal teams. These challenges can be managed by leveraging clear, proactive communication, setting regular check-ins with clients, and utilizing collaboration platforms to stay in sync with colleagues. Developing strong organizational skills and maintaining detailed records in CRM systems can also help track customer issues and ensure follow-through. Many companies provide structured onboarding, ongoing training, and regular team meetings to support remote staff in overcoming these hurdles.

What are the most commonly searched types of Customer Success jobs in Rancho Cucamonga, CA?

The most popular types of Customer Success jobs in Rancho Cucamonga, CA are:

What job categories do people searching Remote Customer Success jobs in Rancho Cucamonga, CA look for?

The top searched job categories for Remote Customer Success jobs in Rancho Cucamonga, CA are:

What cities near Rancho Cucamonga, CA are hiring for Remote Customer Success jobs?

Cities near Rancho Cucamonga, CA with the most Remote Customer Success job openings:

Remote Customer Success jobs near you
Infographic showing various Remote Customer Success job openings in Rancho Cucamonga, CA as of August 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $84,885 per year, or $40.8 per hour.

Customer Success Representative (Technical Support Engineer)

Jonel Engineering

Fullerton, CA • Remote

$50K - $75K/yr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 5 days ago

Job description

Customer Success Representative (Technical Support Engineer)


Location: [On-site, Remote, or Hybrid]
Company: Jonel Engineering
Website: https://www.jonel.com/


About Jonel Engineering

Jonel Engineering has been a leader in automation, dispatch, and production management solutions for the concrete and construction materials industry for more than 50 years. Our advanced software and plant control systems power critical operations for producers across North America, helping them increase efficiency, consistency, and visibility across their businesses.

We are expanding our customer success team to support our industry-leading Dispatch platform, and we are seeking a technically strong, analytically minded individual who enjoys working closely with customers to maximize solution value.


Position Overview

The Customer Success Representative will support customers using Jonel’s Dispatch software throughout their lifecycle—from onboarding and training to ongoing optimization and troubleshooting. This role is ideal for someone with a business analyst mindset and strong technical aptitude who can understand both the operational workflows of concrete producers and the technical behaviors of dispatch software.

You will serve as a trusted advisor, helping customers adopt best practices, streamline their operations, and integrate Jonel solutions into daily dispatch and logistics processes.


Key Responsibilities

Customer Success & Engagement

  • Act as the primary customer contact for assigned Dispatch accounts.
  • Lead onboarding, training sessions, and early adoption efforts.
  • Monitor customer health, usage, and engagement to drive ongoing success.
  • Conduct periodic business reviews and identify improvement opportunities.


Business Analysis & Workflow Optimization

  • Analyze customer dispatch workflows and operational requirements.
  • Map business processes, identify bottlenecks, and recommend configuration changes.
  • Translate customer needs into clear requirements for internal teams.
  • Assist customers in achieving measurable operational improvements using the software.


Technical Support & Troubleshooting

  • Provide Tier 1–2 technical support for dispatch software usage and configuration.
  • Diagnose issues by reviewing logs, data, network behavior, and system interactions.
  • Work with Engineering, Support, and Product teams to reproduce and resolve complex issues.
  • Document solutions, best practices, and training resources.


Implementation & Product Collaboration

  • Support new customer implementations and software upgrades.
  • Participate in UAT, testing, and validation activities for new features or releases.
  • Communicate product gaps and enhancement requests based on customer insights.
  • Help improve onboarding materials, documentation, and customer-facing guides.


Required Skills & Qualifications

  • 2–5+ years of experience in customer success, technical support, or business analysis.
  • Strong technical aptitude—comfortable troubleshooting software, data, and configurations.
  • Experience analyzing operational workflows in logistics, dispatch, manufacturing, or similar fields.
  • Excellent communication skills and customer relationship-building abilities.
  • Strong analytical skills with the ability to translate business needs into actionable insights.
  • Comfortable guiding customers through process improvements and software adoption.
  • Ability to manage multiple accounts and priorities in a fast-moving environment.


Preferred Qualifications

  • Experience with dispatch, logistics, production, or transportation management systems.
  • Background in the concrete, construction materials, or industrial automation industries.
  • Familiarity with SQL, system logs, data validation, or integrations.
  • Experience using ticketing/CRM systems (e.g., Salesforce, HubSpot, Jira, Zendesk).


What Jonel Engineering Offers

  • Competitive compensation and benefits.
  • Opportunities for professional growth in a technically innovative and mission-critical industry.
  • A collaborative, supportive team focused on customer impact and long-term success.
  • The chance to work with customers whose operations depend on Jonel technology every day.