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Virtual Customer Service Representative Jobs in Portland, OR

Classet

Customer Service Representative

Tigard, OR · On-site

$20/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Ace Handyman Services is hiring a Customer Service Representative! Ace Handyman Services Portland is looking for a positive and professional Customer Service Representative to join our tight-knit ...

Maxcess

Customer Service Representative

Camas, WA · On-site

$17.50 - $24/hr

Customer Service Representative Camas, WA Primary Responsibility: Support the management of the customer relationship through direct communications and interaction with our customer base, internal ...

NPAworldwide

Customer Service Rep

Tualatin, OR · On-site

$45K - $60K/yr

Customer Service Representative Location: Tualatin, OR | Type: Full-Time | Base Salary: $45,000 - $60,000/year About the Role We are seeking an enthusiastic Customer Service Representative to join ...

Mr. Handyman

Customer Service Representative

Lake Oswego, OR · On-site

$15/hr

  • Medical

  • Dental

  • Retirement

  • PTO

The CSR will build positive, professional relationships with our customers and technicians. The CSR answers phones/texts/emails, accurately captures and understands the customer needs, schedules ...

MFCP INC

Customer Service Representative

Portland, OR

$17 - $23/hr

Customer Service Representatives (CSR) are responsible for receiving requests for quotations, orders, and lead-times from customers. CSR's prepare quotations on standard and non-standard items, write ...

Mr. Handyman

Customer Service Representative

Tigard, OR · On-site

$15/hr

  • Medical

  • Dental

  • Retirement

  • PTO

The CSR will build positive, professional relationships with our customers and technicians. The CSR answers phones/texts/emails, accurately captures and understands the customer needs, schedules ...

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Showing results 21-40

All JobsCustomer Service Representative JobsVirtual Customer Service Representative JobsVirtual Customer Service Representative Jobs in Portland, OR

Virtual Customer Service Representative information

See Portland, OR salary details

$10

$19

$28

How much do virtual customer service representative jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for virtual customer service representative in Portland, OR is $19.90, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $22.16 per hour, depending on experience, location, and employer.

What is a virtual customer service representative?

A Virtual Customer Service Representative is a professional who assists customers remotely, typically by phone, email, chat, or video call. They handle inquiries, resolve complaints, process orders, and provide information about products or services from a location outside of a traditional office, often working from home. This role requires strong communication skills, patience, and the ability to use various digital tools. Virtual representatives are essential for companies that want to offer support across different time zones and reduce overhead costs. The job often involves flexible hours and may require familiarity with customer service software.

What are the key skills and qualifications needed to thrive as a virtual customer service representative?

To thrive as a Virtual Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and help desk systems is often required. Patience, active listening, and adaptability are standout soft skills for building rapport and resolving customer issues remotely. These skills are essential for delivering high-quality service, maintaining customer satisfaction, and efficiently handling inquiries in a virtual environment.

How do virtual customer service representatives typically manage communication and collaboration with remote team members?

Virtual Customer Service Representatives often use a variety of digital tools, such as instant messaging platforms, video conferencing, and shared documentation systems, to stay connected with their team. Regular check-ins and virtual meetings are essential for discussing customer concerns, sharing updates, and collaborating on solutions. This structure helps maintain a supportive work environment and ensures consistent service quality, even when working from different locations.

What is the difference between Virtual Customer Service Representative vs Customer Support Specialist?

AspectVirtual Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote, home-basedRemote or on-site, depending on company
Industry UsageCommon in e-commerce, telecom, retailUsed across various industries including tech, healthcare
Job FocusHandling customer inquiries, troubleshooting, order processingResolving customer issues, providing product info, follow-up

The Virtual Customer Service Representative and Customer Support Specialist roles share similar credentials and work environments, often involving remote work and customer interaction. However, the Virtual Customer Service Representative typically focuses more on handling inquiries and order processing remotely, while the Customer Support Specialist may have a broader scope including technical support and detailed problem resolution across various industries.

What are the most commonly searched types of Customer Service Representative jobs in Portland, OR?

The most popular types of Customer Service Representative jobs in Portland, OR are:

What are popular job titles related to Virtual Customer Service Representative jobs in Portland, OR?

For Virtual Customer Service Representative jobs in Portland, OR, the most frequently searched job titles are:

What job categories do people searching Virtual Customer Service Representative jobs in Portland, OR look for?

The top searched job categories for Virtual Customer Service Representative jobs in Portland, OR are:

What cities near Portland, OR are hiring for Virtual Customer Service Representative jobs?

Cities near Portland, OR with the most Virtual Customer Service Representative job openings:

Virtual Customer Service Representative jobs near you
Infographic showing various Virtual Customer Service Representative job openings in Portland, OR as of August 2026, with employment types broken down into 100% Full Time. Highlights an 59% In-person, and 41% Remote job distribution, with an average salary of $41,394 per year, or $19.9 per hour.

Customer Service Representative

Classet

Tigard, OR • On-site

$20/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 12 days ago

Job description

Ace Handyman Services is hiring a Customer Service Representative!
Ace Handyman Services Portland is looking for a positive and professional Customer Service Representative to join our tight-knit team! We are Portland's top-rated handyman business, focusing on community and bringing helpful services to Portland area homes since 2010. Our mission is to continue the premium customer experience found in Ace Hardware stores to our customers' homes by helping with their home improvement needs.
As a Customer Service Representative (CSR), you'll play the critical role of engaging customers and assisting them with getting the home improvement services they seek scheduled and completed.
Starting Pay Rate: $20 per hour
Responsibilities:
  • Partner with other CSRs to answer phone calls and respond to online inquiries
  • Book appointments and resolve scheduling conflicts as they occur
  • Input and maintain job information in customer management software
  • Team with field employees to provide a superior customer experience
  • Perform quality assurance and warranty calls to ensure customer satisfaction

Requirements
  • 3+ years of customer service experience in the construction/home improvement industry
  • 1+ year experience booking appointments and resolving scheduling conflicts
  • Great attitude with ability to accurately communicate and schedule services on the phone
  • Good organizational and multitasking skills
  • Comfortable billing customers and taking payments
  • Prior clerical and data entry experience
  • Proficient with Microsoft Office, including Outlook, Word, Excel and Mac computers

Nice to Have:
  • Experience using customer management software
  • Project management experience
  • Prior sales experience and experience leveraging a sales script
  • QuickBooks experience

Benefits
Community is important to us and that starts with a team that takes care of each other. We offer an
employee-friendly work environment with plenty of opportunities to advance in our quickly growing
company. Additionally, we offer the following best-in-class benefits package:
  • Health, dental, vision, 401(k) benefits
  • Paid vacation days
  • Sick pay
  • Paid holidays
  • $50 monthly mobile phone stipend
  • Monthly performance bonuses
  • Regular pay reviews
  • A flexible work environment, and more!

Apply today to join our team!
Classet logo

About Classet

Sourced by ZipRecruiter

We're on a mission Classet was founded to improve the massive skills gap and the challenge to find true upward mobility in the blue collar space. We believe everyone should have access to a quality, economically sustainable, and rewarding career. We want to help make that a reality. Classet Helps Companies Find and Train Skilled Workers We use software, content, and our community to help companies promote their opportunities, find people to hire, and ultimately accelerate the training process.

Industry

Internet and it

Company size

1 - 10 Employees

Headquarters location

Chicago, IL, US

Year founded

2021

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