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Associate Customer Service Representative Jobs in Portland, OR

Bedrosians

Customer Service Representative

Portland, OR · On-site

$17 - $23/hr

Job Overview Customer Service Representatives are responsible for assisting all customer segments ... Values We value our associates, customers, and vendors. As a result, we will acknowledge exemplary ...

Extra Space

Customer Service Representative

Portland, OR

$17 - $23/hr

Sales Associate, Customer Service Representative, Retail Associate, Store Associate, Hospitality and Hotel, Front Desk Agent, Leasing Agent, Rental Agent (i.e.car rental, RV rental, storage rental ...

Classet

Customer Service Representative

Tigard, OR · On-site

$20/hr

Ace Handyman Services is hiring a Customer Service Representative! Ace Handyman Services Portland is looking for a positive and professional Customer Service Representative to join our tight-knit ...

Classet

Customer Service Representative

Tigard, OR

$20/hr

Ace Handyman Services is hiring a Customer Service Representative! Ace Handyman Services Portland is looking for a positive and professional Customer Service Representative to join our tight-knit ...

Classet

Customer Service Representative

Tigard, OR · On-site

$20/hr

Ace Handyman Services is hiring a Customer Service Representative! Ace Handyman Services Portland is looking for a positive and professional Customer Service Representative to join our tight-knit ...

Swagelok Alaska

Customer Service Representative

Portland, OR · On-site

$17 - $23/hr

We are seeking a highly skilled and motivated Customer Service Representative, preferably with ... Leadership longevity with a focus on associate and team development * Performance-based bonuses 3% ...

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All JobsAssociate Customer Service Representative JobsAssociate Customer Service Representative Jobs in Portland, OR

Associate Customer Service Representative information

See Portland, OR salary details

$9

$18

$28

How much do associate customer service representative jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for associate customer service representative in Portland, OR is $18.01, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $20.19 per hour, depending on experience, location, and employer.

What is an Associate Customer Service Representative?

An Associate Customer Service Representative is an entry-level professional responsible for assisting customers by answering questions, resolving issues, and providing information about products or services. They often handle inquiries via phone, email, chat, or in person, ensuring customer satisfaction and maintaining a positive company image. This role may involve processing orders, documenting interactions, and escalating complex problems to higher-level staff. Strong communication and problem-solving skills are important for success in this position.

How can I make $2000 a week working from home?

An Associate Customer Service Representative can potentially earn $2000 a week by working full-time, often requiring strong communication skills, experience, and sometimes performance bonuses. Achieving this income level may involve handling high call volumes, working flexible hours, and utilizing remote communication tools; however, typical pay rates vary by company and location, and reaching this income consistently may require additional responsibilities or multiple roles.

What is the difference between Associate Customer Service Representative vs Customer Service Representative?

AspectAssociate Customer Service RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; on-the-job training
Work EnvironmentCall centers, retail, or office settingsCall centers, retail stores, or office environments
Employer & Industry UsageEntry-level roles across various industriesCustomer support roles in multiple sectors
Common Search & ComparisonOften compared for entry-level customer support rolesMore experienced roles or specialized support

The main difference is that Associate Customer Service Representatives are typically entry-level, focusing on basic customer support tasks, while Customer Service Representatives may have more experience or handle more complex issues. Both roles require similar credentials and work in comparable environments, but the associate level emphasizes foundational skills and training.

What is the role of a customer service associate?

A customer service associate is responsible for assisting customers by answering questions, resolving issues, and providing information about products or services. They often use communication skills, company policies, and customer management tools to ensure a positive experience and maintain customer satisfaction.

What are the key skills and qualifications needed to thrive as an Associate Customer Service Representative, and why are they important?

To thrive as an Associate Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is often required. Patience, active listening, and a positive attitude are standout soft skills for building rapport with customers and effectively resolving their concerns. These competencies are crucial for delivering excellent service, maintaining customer satisfaction, and contributing to the company's reputation and retention goals.

What are some typical challenges an Associate Customer Service Representative might face when handling customer inquiries?

Associate Customer Service Representatives often encounter challenges such as managing high call volumes, addressing complex or escalated customer issues, and adapting quickly to updated company policies or products. Balancing efficiency with providing personalized, empathetic support is key. Many representatives also need to collaborate with other departments, like technical support or billing, to resolve multifaceted customer requests effectively. Developing strong communication and problem-solving skills helps overcome these challenges and contributes to overall job satisfaction.

What jobs pay 4000 a week without a degree?

Associate Customer Service Representatives typically do not earn $4,000 weekly without additional experience or specialized skills. High-paying roles that can reach this level without a degree often include sales positions, real estate brokers, or certain skilled trades like commercial pilots or specialized technicians, which may require certifications or licenses. These roles usually demand strong communication skills, industry knowledge, or technical expertise.

What does an associate customer service representative do?

An associate customer service representative handles customer inquiries, provides information about products or services, and resolves issues to ensure customer satisfaction. They often use communication tools like phone, email, or chat and may follow company policies and procedures to address customer needs efficiently.
What are the most commonly searched types of Customer Service Representative jobs in Portland, OR? The most popular types of Customer Service Representative jobs in Portland, OR are:
What cities near Portland, OR are hiring for Associate Customer Service Representative jobs? Cities near Portland, OR with the most Associate Customer Service Representative job openings:
Associate Customer Service Representative jobs near you
Infographic showing various Associate Customer Service Representative job openings in Portland, OR as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 26% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $36,778 per year, or $17.7 per hour.
Associate Customer Service Representative, CI

Associate Customer Service Representative, CI

Liberty Mutual

Lake Oswego, OR • Hybrid

$38K - $70K/yr

Full-time

Posted 10 days ago

Liberty Mutual rating

9.0

Company rating: 9.0 out of 10

Based on 145 frontline employees who took The Breakroom Quiz

37th of 299 rated insurance

Job description


Description
Job Summary

Performs a limited range of customer service activities such as obtaining first notice of loss information, responding to inquiries, and explaining processing procedures to deliver the best possible outcome while meeting or exceeding the customer's expectation. Maintains essential information on all calls received.

This is a remote/hybrid position. You will be required to go into the office twice a month if you reside within 50 miles of one of the following offices: Columbus, OH; Hoffman Estates, IL; Liberty Lake, WA; Indianapolis, IN; Lake Oswego, OR;  Plano, TX; Suwanee, GA;  and Syracuse, NY. Please note this policy is subject to change. The anticipated start date for this role is September, 8, 2026. 

Responsibilities:
  • Deliver an exceptional customer service experience.
  • Obtains information from customers regarding claims and accidents on some lines (commercial auto, workers' compensation, liability, property, Integrated Disability Management, short-term disability, etc.) through a primary intake method (telephone reports, fax and other sources).
  • Provides direct guidance and assistance to customers regarding first report of loss or first report of injury.
  • Provides guidance such as Provider Referral Services (PRS).
  • Assists with customer inquiries and/or problems, alerts people leaders to potential escalations.
  • Refers callers to appropriate contacts.
  • Transmits reports and messages to branch offices and to state agency as required.
  • May act as a liaison between management and customer for routine information and reports requested.
  • Prepares reports for management from customer information.
  • Maintains logs, records and reports as required to ensure accurate information and reporting capabilities for customers.
  • Updates information on automated system.
  • Performs weekend driver work as needed once proficient in telephony skill.
Qualifications
  • Demonstrates a willingness to be coachable by remaining open to feedback and applying it effectively to support continued growth and help reduce recurring trends.
  • Demonstrating accountability for managing time effectively and ensuring consistent attendance and preparedness during scheduled work hours.
  • Achieving established efficiency goals to support business results.
  • Maintaining strong schedule adherence to ensure customer accessibility.
  • Following Triton standards and demonstrating professional work habits.
  • Maintaining dependable attendance and adhering to the Time Away from Work Policy.
  • Managing time effectively by being present, prepared, and available during scheduled work hours.
  • Adopt and utilize GPT and generative AI tools to enhance efficiency, support quality outcomes, and contribute to a culture of innovation and continuous improvement.
  • Describe the minimum level of preparation, training, and experience, as well as any special skills, which are required to competently perform the duties of this job.
  • Interpersonal and listening skills to build solid relationships inside and outside the organization.
  • Communication skills to perform active listening and exchange accurate information in a responsive, respectful manner.
  • Ability to exercise influence and create good outcomes.
  • Adaptability to be open-minded and flexible when faced with changes at work.
  • Ability to understand, remember and explain claims reporting procedures; and working knowledge of systems and personal computers.
  • High school diploma (or equivalent) and a minimum of 1-2 years of customer service or insurance experience preferred.
About Us

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
Fair Chance Notices

  • California
  • Los Angeles Incorporated
  • Los Angeles Unincorporated
  • Philadelphia
  • San Francisco

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About Liberty Mutual

Sourced by ZipRecruiter

Since 1912, we've grown into the fifth largest global property and casualty insurer based on 2022 gross written premium. We also rank 86 on the Fortune 100 list of largest corporations in the US based on 2022 revenue. ​At Liberty Mutual Insurance we work hard every day to support our customers and our people, so they can protect their families, build their businesses and invest in their futures. We are headquartered in Boston, but our people, our customers and our reach span the globe. So to better serve our global customers and employees, we are organized into three business units.

Industry

Insurance services

Company size

10,000+ Employees

Headquarters location

Boston, MA, US

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