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Virtual Customer Service Representative Jobs in Portland, OR

dbi

Customer Service Representative

Happy Valley, OR

$16.75 - $22.75/hr

The Customer Service Representative (CSR) is responsible for interacting with all customers ... Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in ...

MITER Brands

Customer Service Representative

Portland, OR · On-site

$17 - $23/hr

Customer Service Representative - Milgard Windows & Doors (Part of MITER Brands) Location: Portland ... Teladoc virtual healthcare services * Employee Assistance Program (EAP) * Annual Wellness Clinic ...

MITER Brands

Customer Service Representative

Portland, OR

$17 - $23/hr

Customer Service Representative - Milgard Windows & Doors (Part of MITER Brands) Location: Portland ... Teladoc virtual healthcare services * Employee Assistance Program (EAP) * Annual Wellness Clinic ...

MITER Brands

Customer Service Representative

Portland, OR · On-site

$17 - $23/hr

Customer Service Representative - Milgard Windows & Doors (Part of MITER Brands) Location: Portland ... Teladoc virtual healthcare services * Employee Assistance Program (EAP) * Annual Wellness Clinic ...

Classet

Customer Service Representative

Tigard, OR · On-site

$20/hr

Ace Handyman Services is hiring a Customer Service Representative! Ace Handyman Services Portland is looking for a positive and professional Customer Service Representative to join our tight-knit ...

Classet

Customer Service Representative

Tigard, OR · On-site

$20/hr

Ace Handyman Services is hiring a Customer Service Representative! Ace Handyman Services Portland is looking for a positive and professional Customer Service Representative to join our tight-knit ...

Classet

Customer Service Representative

Tigard, OR

$20/hr

Ace Handyman Services is hiring a Customer Service Representative! Ace Handyman Services Portland is looking for a positive and professional Customer Service Representative to join our tight-knit ...

Classet

Customer Service Representative

Tigard, OR · On-site

$20/hr

Ace Handyman Services is hiring a Customer Service Representative! Ace Handyman Services Portland is looking for a positive and professional Customer Service Representative to join our tight-knit ...

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All JobsCustomer Service Representative JobsVirtual Customer Service Representative JobsVirtual Customer Service Representative Jobs in Portland, OR

Virtual Customer Service Representative information

See Portland, OR salary details

$10

$19

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How much do virtual customer service representative jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for virtual customer service representative in Portland, OR is $19.93, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $22.16 per hour, depending on experience, location, and employer.

How do virtual customer service representatives typically manage communication and collaboration with remote team members?

Virtual Customer Service Representatives often use a variety of digital tools, such as instant messaging platforms, video conferencing, and shared documentation systems, to stay connected with their team. Regular check-ins and virtual meetings are essential for discussing customer concerns, sharing updates, and collaborating on solutions. This structure helps maintain a supportive work environment and ensures consistent service quality, even when working from different locations.

What are the key skills and qualifications needed to thrive as a virtual customer service representative?

To thrive as a Virtual Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and help desk systems is often required. Patience, active listening, and adaptability are standout soft skills for building rapport and resolving customer issues remotely. These skills are essential for delivering high-quality service, maintaining customer satisfaction, and efficiently handling inquiries in a virtual environment.

What is a virtual customer service representative?

A Virtual Customer Service Representative is a professional who assists customers remotely, typically by phone, email, chat, or video call. They handle inquiries, resolve complaints, process orders, and provide information about products or services from a location outside of a traditional office, often working from home. This role requires strong communication skills, patience, and the ability to use various digital tools. Virtual representatives are essential for companies that want to offer support across different time zones and reduce overhead costs. The job often involves flexible hours and may require familiarity with customer service software.

What is the difference between Virtual Customer Service Representative vs Customer Support Specialist?

AspectVirtual Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote, home-basedRemote or on-site, depending on company
Industry UsageCommon in e-commerce, telecom, retailUsed across various industries including tech, healthcare
Job FocusHandling customer inquiries, troubleshooting, order processingResolving customer issues, providing product info, follow-up

The Virtual Customer Service Representative and Customer Support Specialist roles share similar credentials and work environments, often involving remote work and customer interaction. However, the Virtual Customer Service Representative typically focuses more on handling inquiries and order processing remotely, while the Customer Support Specialist may have a broader scope including technical support and detailed problem resolution across various industries.

What does a virtual customer service representative do?

A virtual customer service representative handles customer inquiries, provides support, and resolves issues remotely via phone, email, or chat. They use communication tools and customer management software to assist clients efficiently from a home or remote office environment.

How to become a virtual customer service representative?

To become a virtual customer service representative, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with computer and internet use. Many employers require experience in customer service and proficiency with tools like live chat or CRM software; some roles may also require specific certifications or training programs. Having a quiet workspace and reliable internet connection is essential for remote work in this role.
What are the most commonly searched types of Customer Service Representative jobs in Portland, OR? The most popular types of Customer Service Representative jobs in Portland, OR are:
What are popular job titles related to Virtual Customer Service Representative jobs in Portland, OR? For Virtual Customer Service Representative jobs in Portland, OR, the most frequently searched job titles are:
What job categories do people searching Virtual Customer Service Representative jobs in Portland, OR look for? The top searched job categories for Virtual Customer Service Representative jobs in Portland, OR are:
What cities near Portland, OR are hiring for Virtual Customer Service Representative jobs? Cities near Portland, OR with the most Virtual Customer Service Representative job openings:
Virtual Customer Service Representative jobs near you
Infographic showing various Virtual Customer Service Representative job openings in Portland, OR as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $41,463 per year, or $19.9 per hour.

Material Customer Service Representative

AGC Electronics America

Hillsboro, OR • On-site

$57K - $72K/yr

Full-time

Posted yesterday

New

Job description

PLEASE NOTE:

The ability to speak, read, and write Japanese fluently, in a business setting, is a primary requirement of this job role. Applicants that do not meet this requirement will not be considered.

JOB SUMMARY

The Material Customer Service Representative provides dedicated sales and logistics operations support for internal (AGC-J) material customer service functions.

This role assists in the preparation of price quotations, purchase orders, and documentation, as needed, to ensure the accurate processing of internal customer orders. This role coordinates effectively with internal departments (such as logistics, procurement, production, and shipping/receiving) to ensure outstanding service and timely communication regarding order status/shipments.

Maintains service standards and ensures high-customer-satisfaction.

ESSENTIAL JOB FUNCTIONS/DUTIES

  • Manages the flow of information and materials from order entry through delivery for assigned internal accounts.
  • Maintains incoming purchase orders.
  • Provides timely, clear response to customer inquiries.
  • Communicates with Supply Chain contacts and relevant stakeholders regarding order status, documentation, reschedules, and any other relevant information.
  • Communicates cross-functionally regarding customer requirements.
  • Processes requests from Head Quarters, as necessary.
  • Creates and manages purchase orders for selected vendors, as necessary.
  • Monitors shipment schedules; accurately generate shippers' letter of instruction (SLI) & commercial invoice (CI) documents for specialty shipments.
  • Generates basic and complex quotes for customers, including preparing and sending out request for quote (RFQs) for subcontractors.
  • Establishes strong relationships with stakeholders; works to maintain the excellent relationship between AGC locations.
  • Navigates internal processes efficiently; meets and/or exceeds customer expectations.
  • Regularly participates in, and contributes to, in-person and virtual customer meetings.
  • Performs other duties as assigned.

QUALIFICATIONS

Required Qualifications:

  • Ability to speak and write Japanese fluently, in a business setting
  • 4 years’ experience in account focused customer service role required
  • Strong problem solving/troubleshooting skills
  • Excellent communication, verbal and written, and organizational skills
  • Sound decision making and time management skills
  • Intermediate MS Office computer skills; Excel specifically
  • Prior experience working with vendors, purchase orders, and quotes
  • ERP experience; Infor Cloud Suite Industrial preferred


Preferred Qualifications:

  • Manufacturing and/or semi-conductor industry experience
  • Working knowledge of international (imports & exports) shipping requirements

AGCEA is a proud Equal Opportunity Employer