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Chat Representative Jobs in Portland, OR (NOW HIRING)

Smith Optics

Customer Service Representative

Portland, OR · On-site

$17 - $23/hr

Customer Service Representative (CSR) Location: Portland, OR (onsite role) General Summary: As a ... Delivering prompt and precise responses to customer inquiries via email and chat. You'll be the ...

NetVendor

Customer Service Representative

Tualatin, OR · On-site

$16.75 - $22.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service Representative NetVendor is dedicated to leveraging the power of online technology ... Basic level of experience with email and chat technologies * Solutions-oriented with strong and ...

BENCHMADE

Customer Experience Representative

Oregon City, OR · On-site

$17 - $23.25/hr

The Customer Experience Representative delivers responsive, personalized support to Benchmade customers across phone, email, chat, SMS, social media, and other digital support channels. This role ...

Odyssey Evolution Marketing

Be Seen First

Face-to-Face Fundraising Representative

Vancouver, WA · On-site

$690/wk

  • Medical

  • Dental

  • Vision

Chat with everyday people, build quick rapport, and share charity missions in an engaging, real way ... Rep Company Description We're a direct marketing and sales firm partnering with world-changing ...

NetVendor LLC

Customer Service Representative

Tualatin, OR · On-site

$19 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

About the Role The Customer Service Representative plays a vital role in ensuring a seamless ... Basic level of experience with email and chat technologies * Solutions-oriented with strong and ...

NetVendor

Customer Service Representative

Tualatin, OR · On-site

$19 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

About the Role The Customer Service Representative plays a vital role in ensuring a seamless ... Basic level of experience with email and chat technologies * Solutions-oriented with strong and ...

Composites One

Customer Service Representative

Vancouver, WA · On-site

$22.50 - $24/hr

  • Medical

  • Retirement

As a Customer Service Representative, you will provide excellent care for our customers by serving ... Respond to inquiries received through phone, email, chat, B2B and/or written correspondence from ...

Composites One

Customer Service Representative

Vancouver, WA · On-site

$22.50 - $24/hr

  • Medical

  • Retirement

As a Customer Service Representative, you will provide excellent care for our customers by serving ... Respond to inquiries received through phone, email, chat, B2B and/or written correspondence from ...

Composites One

Customer Service Representative

Vancouver, WA · On-site

$22.50 - $24/hr

  • Medical

  • Retirement

As a Customer Service Representative, you will provide excellent care for our customers by serving ... Respond to inquiries received through phone, email, chat, B2B and/or written correspondence from ...

NetVendor

Customer Service Representative

Tualatin, OR · On-site

$19 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Basic level of experience with email and chat technologies * Solutions-oriented with strong and creative critical thinking skills * Able to troubleshoot, problem solve, make logical decisions, and ...

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Showing results 1-20

All JobsChat Representative JobsChat Representative Jobs in Portland, OR

Chat Representative information

See Portland, OR salary details

$12

$22

$36

How much do chat representative jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for chat representative in Portland, OR is $22.49, according to ZipRecruiter salary data. Most workers in this role earn between $17.36 and $24.47 per hour, depending on experience, location, and employer.

What is a chat representative?

Chat Representatives are customer service professionals who assist customers through online chat platforms. They answer inquiries, resolve issues, and provide information about products or services in real-time. Their role is crucial for companies that offer live chat support, ensuring customers receive prompt and effective help. Chat Representatives need strong communication skills, the ability to multitask, and a good understanding of the company's offerings. They often work remotely or in call centers, handling multiple conversations at once.

What does a chat representative do?

Chat representatives provide online customer service through a live chat support system. Your specific job duties vary, depending on your company and industry. But general responsibilities may include using online chat portals to answer questions, resolve payment issues, or help customers place orders. Technical chat representatives may help customers fix or solve problems they have with their electronics or service systems. Most chat representatives focus on communicating through text chat systems and email, but companies may also ask you to use a voice chat system. Chat representatives may work in a customer support facility, an office, or remotely from home.

What are the key skills and qualifications needed to thrive as a chat representative, and why are they important?

To thrive as a Chat Representative, you need excellent written communication, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and basic troubleshooting tools is typically required. Strong problem-solving skills, patience, and the ability to multitask help you stand out in this role. These skills ensure efficient resolution of customer inquiries and contribute to positive customer experiences and brand reputation.

What are some common challenges faced by chat representatives, and how can they be managed effectively?

Chat Representatives often encounter challenges such as managing multiple chat conversations simultaneously, addressing complex customer issues in real-time, and maintaining a friendly tone under pressure. To handle these effectively, it helps to develop strong multitasking and time-management skills, utilize quick-access resources like FAQs or knowledge bases, and practice clear, concise written communication. Regular training and support from supervisors can also make it easier to stay updated on products and best practices, ultimately leading to more efficient problem-solving and higher customer satisfaction.

What is the difference between Chat Representative vs Customer Service Agent?

AspectChat RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; customer service certifications are common
Work EnvironmentOnline or remote chat platforms, customer support centersCall centers, retail stores, online support
Industry UsageCommon in e-commerce, tech support, and online servicesWidespread across retail, telecom, and hospitality sectors
Search & Comparison IntentUnderstanding roles, skills, and job requirementsSimilar roles, career progression, and differences

Both Chat Representatives and Customer Service Agents focus on assisting customers, often requiring similar skills and certifications. The main difference lies in the communication medium: Chat Representatives primarily handle online chat support, while Customer Service Agents may work via phone, email, or in person. Understanding these distinctions helps job seekers find roles aligned with their skills and preferences.

More about Chat Representative jobs

What are the most commonly searched types of Chat Representative jobs in Portland, OR?

The most popular types of Chat Representative jobs in Portland, OR are:

What are popular job titles related to Chat Representative jobs in Portland, OR?

For Chat Representative jobs in Portland, OR, the most frequently searched job titles are:

What job categories do people searching Chat Representative jobs in Portland, OR look for?

The top searched job categories for Chat Representative jobs in Portland, OR are:

Chat Representative jobs near you
Infographic showing various Chat Representative job openings in Portland, OR as of August 2026, with employment types broken down into 56% Full Time, and 44% Part Time. Highlights an 100% In-person job distribution, with an average salary of $46,783 per year, or $22.5 per hour.

Customer Service Representative

Smith Optics

Portland, OR • On-site

$17 - $23/hr

Other

Posted 10 days ago

Job description

Title: Customer Service Representative (CSR)
Location: Portland, OR (onsite role)
General Summary: As a Customer Service Representative (CSR) at Smith Optics, you'll be the vital link connecting our brand with our valued customers. Your mission? Delivering prompt and precise responses to customer inquiries via email and chat. You'll be the champion of the exceptional Smith Optics experience, ensuring every interaction reflects the quality and care our customers deserve.
Essential Job Functions:
  • Engage swiftly and courteously: Address customer inquiries through chats and emails with professionalism and warmth.
  • Resolve with excellence: Investigate and resolve customer questions efficiently, always maintaining our high standard of care.
  • Problem-solve with finesse: Utilize effective problem-solving skills to deliver the right solutions while ensuring a positive customer experience.
  • Master our products: Become a SMITH Optics product expert, deeply understanding the performance and technical features of SMITH Optics product lines. Learn and strive to gain new knowledge about our products & industry.
  • Decide and guide: Make informed decisions and confidently walk customers through solutions, fostering positive and lasting relationships. Be an active listener who can show empathy and patience in a non-scripted environment.
  • Achieve excellence: Meet department goals and KPIs related to customer service, continually striving for improvement.
  • Collaborate and prioritize: Be a team player, assisting fellow Customer Service Representatives as needed, always putting the customer's needs first.
  • Adapt and assist: Take on additional duties as required, showcasing flexibility and commitment to our mission.
Knowledge, Skills & Abilities:
  • Your knack for clear communication, organization, and efficient time management is vital.
  • You effortlessly build rapport with customers and colleagues alike.
  • Ability to handle multiple tasks simultaneously and prioritize them effectively.
  • You're self-motivated, reliable, and thrive in an independent work environment.
  • Experience with Microsoft Suite is essential.
  • Familiarity with and customer experience ticketing solutions & live chat platforms is highly recommended.
Education & Experience:
  • 1-2 years Customer service experience required.
  • Call center experience required (chat and email)
  • English speaking, writing, reading required
  • Multilingual desired but not required (French, Spanish)

Location: Portland, OR (onsite)

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