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Customer Service Trainer Jobs in Portland, OR (NOW HIRING)

Lincare Holdings, Inc.

Customer Service Rep

Portland, OR · On-site

$16.25 - $22.25/hr

Assesses customer need for additional products/services * Assesses customer compliance with ... Effectively communicate with coworkers and patients alike * help with the training of employees ...

Lincare Holdings

Customer Service Rep

Portland, OR · On-site

$17 - $23/hr

Customer Service Representative This employee communicates with customers for the purposes of ... Help with the training of employees * Calculate figures and amounts in reference to frequency and ...

Lil Kickers

Customer Service Representative

Vancouver, WA · On-site

$17.75 - $18.75/hr

Join Our Customer Service Team! Salmon Creek Indoor Customer Service Representatives are vital to ... Training & development * Fun and friendly environment * Flexible and consistent hours * Competitive ...

Walgreens

Customer Service Associate

Gresham, OR

$15.25 - $21/hr

Models and shares customer service best practices with all team members to deliver a distinctive ... Attends training and completes PPLs requested by Manager or assigned by corporate.

New

Walgreens

Customer Service Associate

Troutdale, OR · On-site

$15.25 - $21/hr

Models and shares customer service best practices with all team members to deliver a distinctive ... Attends training and completes PPLs requested by Manager or assigned by corporate.

Walgreens

Customer Service Associate

Wilsonville, OR

$15 - $20.75/hr

Models and shares customer service best practices with all team members to deliver a distinctive ... Attends training and completes PPLs requested by Manager or assigned by corporate.

Lincare

Customer Service Rep

Portland, OR

$16.25 - $22.25/hr

Assesses customer need for additional products/services * Assesses customer compliance with ... Effectively communicate with coworkers and patients alike * help with the training of employees ...

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Showing results 1-20

All JobsCustomer Service Trainer JobsCustomer Service Trainer Jobs in Portland, OR

Customer Service Trainer information

See Portland, OR salary details

$22.8K

$55.4K

$74.8K

How much do customer service trainer jobs pay per year?

As of Aug 21, 2026, the average yearly pay for customer service trainer in Portland, OR is $55,409.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,000.00 and $55,100.00 per year, depending on experience, location, and employer.

What does a customer service trainer do?

A customer service trainer provides instruction for existing employees and new hires in a business. You work with staff members who have direct contact with customers either face-to-face or via the phone or internet. Your duties include designing courses and instructional units that include both classroom work and hands-on practice. You assess the performance of each customer care professional who takes your class, and you adjust your training methods and approaches to increase effectiveness if necessary. Your responsibilities can include assessing the customer service performance at the company to help you focus your planning for each course.

What are the key skills and qualifications needed to thrive as a customer service trainer, and why are they important?

To thrive as a Customer Service Trainer, you need expertise in customer service best practices, adult learning principles, and typically a background in training or education. Familiarity with learning management systems (LMS), e-learning platforms, and presentation software is often required. Exceptional communication, patience, and motivational skills help trainers engage participants and foster a positive learning environment. These skills are crucial to effectively transfer knowledge, improve service quality, and support organizational goals.

What are some common challenges faced by customer service trainers, and how can they be effectively addressed?

Customer Service Trainers often encounter challenges such as engaging a diverse group of trainees with varying experience levels, adapting training materials to fit different learning styles, and ensuring consistent skill development across teams. To address these, successful trainers use interactive teaching methods, incorporate real-world scenarios, and provide ongoing support and feedback. Building strong relationships with team leads and consistently updating training content to reflect new company policies or customer trends also helps trainers remain effective and keep the training relevant.

What is the difference between Customer Service Trainer vs Customer Support Specialist?

AspectCustomer Service TrainerCustomer Support Specialist
Required CredentialsCustomer service experience, training or teaching skillsCustomer service experience, technical knowledge
Work EnvironmentTraining sessions, workshops, corporate officesCall centers, help desks, online support
Employer & Industry UsageCorporations, training companies, retailTech companies, service providers, retail
Common Search & Comparison IntentTraining roles, teaching customer service skillsCustomer support roles, technical assistance

While both roles focus on customer interactions, a Customer Service Trainer primarily develops and delivers training programs to improve customer service skills. In contrast, a Customer Support Specialist directly assists customers with their inquiries and issues. The trainer role emphasizes education and skill development, often within a corporate setting, whereas the support specialist role involves hands-on problem solving in customer interactions.

More about Customer Service Trainer jobs

What are popular job titles related to Customer Service Trainer jobs in Portland, OR?

For Customer Service Trainer jobs in Portland, OR, the most frequently searched job titles are:

What job categories do people searching Customer Service Trainer jobs in Portland, OR look for?

The top searched job categories for Customer Service Trainer jobs in Portland, OR are:

Customer Service Trainer jobs near you
Infographic showing various Customer Service Trainer job openings in Portland, OR as of August 2026, with employment types broken down into 44% Full Time, and 56% Part Time. Highlights an 100% In-person job distribution, with an average salary of $55,409 per year, or $26.6 per hour.

Customer Service Representative

GATEWAY SERVICES, INC.

Portland, OR • On-site

$22 - $25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Job description

Customer Service Representative/Route Service Representative - West Coast Pet Memorial
Portland, OR
Monday to Friday - 7:00AM - 3:30PM
Full-Time (40 hours + overtime as needed)
Pay Range: $22.00-$25.00/hr (based on skills and experience)
Before You Apply - What This Role Requires
This is not a desk job and not a traditional driving role.
As a Customer Service Representative (CSR) at Gateway, you are the primary, face-to-face representative of our company to veterinary clinics and, at times, pet parents. You work independently, manage a demanding route, and handle pets in emotionally sensitive situations with precision, professionalism, and care.
This role is physically active, emotionally real, and operationally critical. From the moment a pet is entrusted to you, everything downstream depends on your accuracy, reliability, and judgment.
If you take pride in doing meaningful work, value professionalism, enjoy building relationships, and are comfortable with physical and emotional responsibility, this role can be deeply rewarding.
About Gateway Services
Gateway Services is North America's leading pet aftercare provider, trusted by over 17,000 veterinary clinics. With more than 2,300 team members across 140+ locations, we support pet parents with dignity, compassion, and care - one pet at a time.
Please visit Gateway Services Inc. to learn more about us.
(Don't worry if you haven't worked in pet aftercare before - we'll provide training!)
Job Overview
The CSR role sits at the very start of the pet aftercare process.
You are the link between Gateway and our veterinary partners, responsible for:
  • Building and maintaining trusted clinic relationships
  • Ensuring pets are handled and transported with dignity
  • Executing pickups and deliveries accurately and on time
  • Protecting trust through professionalism and attention to detail
This is a relationship-driven role with high accountability, requiring independence, organization, and composure in sensitive environments.
The CSR role reports to the Care Center Manager.
The CSR supports veterinary partners by providing professional, compassionate pickup and delivery services on an assigned route. This role requires exceptional accuracy, integrity, and sensitivity.
Key Responsibilities
  • Review daily routes, load required equipment, and ensure all items are correct before departure
  • Visit assigned veterinary clinics, maintain strong professional relationships, and follow clinic procedures
  • Retrieve deceased pets respectfully, often from chest freezers, with awareness of public and clinic environments
  • Use company technology to scan pets at pickup and delivery; double-check names, IDs, and instructions
  • Accurately document requests and complete all follow-through
  • Interact with pet parents occasionally, with compassion and professionalism
  • Return to the Care Center to unload pets, place them correctly, and complete scanning and handoff to Operations
  • Maintain full responsibility for each pet until properly received and documented
  • Serve as the primary point of contact for clinics, building strong, respectful relationships and addressing questions or concerns promptly
  • Deliver consistent, compassionate, high-quality service while gathering feedback to improve the clinic experience
  • Complete all route stops accurately and on time; anticipate clinic needs and follow all safety and company policies
  • Maintain cleanliness and professionalism of vehicle, equipment, and uniform
  • Support basic account-related administrative tasks
  • Provide clinics with information on available services and commemorative options; distribute approved materials
  • Identify service opportunities and refer potential leads to Business Development
Role Focus
You are not a salesperson-you are a trusted partner delivering care, accuracy, and dignity at every step.
What We're Looking For
This role is best suited for someone who:
  • Is personable, calm, and compassionate
  • Takes pride in professionalism and personal accountability
  • Is physically capable of frequent lifting and active workdays
  • Is highly reliable, organized, and detail-oriented
  • Builds trust naturally and communicates clearly
  • Understands that accuracy and consistency are essential
  • Loves pets and respects the emotional weight of this work
Pet lovers and pet parents often thrive in this role.
Education, Training & Qualifications
  • High school diploma or GED required
  • Prior customer service, account management, or route-based experience preferred
  • Valid driver's license with a clean driving record
  • Comfortable using mobile technology and CRM systems
  • Ability to work early mornings, weekends, or holidays as needed
Working Conditions
  • Frequent heavy lifting up to 100 lbs and physical activity
  • Driving in all weather and road conditions
  • Exposure to emotionally sensitive situations
  • Independent work with high accountability
  • Fast-paced, non-desk-based work environment
What You'll Get
At Gateway, we support our people with meaningful benefits and growth opportunities:
  • Competitive hourly pay + overtime eligibility
  • Medical, Dental, and Vision insurance
  • Company-paid Life, AD&D, and LTD insurance
  • 401(k) with employer match
  • Tuition assistance (up to $2,000)
  • Paid holidays and PTO
  • Career development and internal advancement opportunities
  • The chance to do work that truly matters

Join Us
If you're looking for more than just a job - if you want a role where your compassion, charisma, and community spirit shine through - we'd love to hear from you.
Apply today and help us serve pet parents with the care and dignity their companions deserve.
Gateway Services Inc. and our brands are committed to providing accessible employment practices and fostering a culture of diversity and inclusion. Our employees are our greatest asset and each employee's cultural differences, life experiences, self-expression, and unique capabilities are what build our company culture and success. If you require accommodation due to disability during any stage of the recruitment process, please notify Human Resources at hr@gatewayservicesinc.com.
New employees to Gateway will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
Monday to Friday
7:00AM - 3:30PM
40 hours full time; overtime as business needs require

Apply