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Virtual Customer Service Representative Jobs in Appleton, WI

Bank First

Traveling Customer Service Rep

Clintonville, WI · On-site

$14.75 - $20/hr

Traveling Customer Service Rep - Northeast Region Bank First Sturgeon Bay - STURGEON BAY, WI 54235-8849; Bank First Bellevue - Green Bay, WI 54311; Bank First Clintonville - Clintonville, WI 54929;

NEB Corp.

Customer Service Representative

Omro, WI · On-site

$15.25 - $20.75/hr

Position Summary As a Customer Services Representative, you will have the opportunity to create a difference in the lives of our customers every single day. * Providing guidance to help customers ...

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Virtual Customer Service Representative information

See Appleton, WI salary details

$9

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$26

How much do virtual customer service representative jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for virtual customer service representative in Appleton, WI is $18.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $20.38 per hour, depending on experience, location, and employer.

What is a virtual customer service representative?

A Virtual Customer Service Representative is a professional who assists customers remotely, typically by phone, email, chat, or video call. They handle inquiries, resolve complaints, process orders, and provide information about products or services from a location outside of a traditional office, often working from home. This role requires strong communication skills, patience, and the ability to use various digital tools. Virtual representatives are essential for companies that want to offer support across different time zones and reduce overhead costs. The job often involves flexible hours and may require familiarity with customer service software.

What are the key skills and qualifications needed to thrive as a virtual customer service representative?

To thrive as a Virtual Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and help desk systems is often required. Patience, active listening, and adaptability are standout soft skills for building rapport and resolving customer issues remotely. These skills are essential for delivering high-quality service, maintaining customer satisfaction, and efficiently handling inquiries in a virtual environment.

How do virtual customer service representatives typically manage communication and collaboration with remote team members?

Virtual Customer Service Representatives often use a variety of digital tools, such as instant messaging platforms, video conferencing, and shared documentation systems, to stay connected with their team. Regular check-ins and virtual meetings are essential for discussing customer concerns, sharing updates, and collaborating on solutions. This structure helps maintain a supportive work environment and ensures consistent service quality, even when working from different locations.

What is the difference between Virtual Customer Service Representative vs Customer Support Specialist?

AspectVirtual Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote, home-basedRemote or on-site, depending on company
Industry UsageCommon in e-commerce, telecom, retailUsed across various industries including tech, healthcare
Job FocusHandling customer inquiries, troubleshooting, order processingResolving customer issues, providing product info, follow-up

The Virtual Customer Service Representative and Customer Support Specialist roles share similar credentials and work environments, often involving remote work and customer interaction. However, the Virtual Customer Service Representative typically focuses more on handling inquiries and order processing remotely, while the Customer Support Specialist may have a broader scope including technical support and detailed problem resolution across various industries.

What are the most commonly searched types of Customer Service Representative jobs in Appleton, WI?

The most popular types of Customer Service Representative jobs in Appleton, WI are:

What are popular job titles related to Virtual Customer Service Representative jobs in Appleton, WI?

For Virtual Customer Service Representative jobs in Appleton, WI, the most frequently searched job titles are:

What job categories do people searching Virtual Customer Service Representative jobs in Appleton, WI look for?

The top searched job categories for Virtual Customer Service Representative jobs in Appleton, WI are:

What cities near Appleton, WI are hiring for Virtual Customer Service Representative jobs?

Cities near Appleton, WI with the most Virtual Customer Service Representative job openings:

Virtual Customer Service Representative jobs near you
Infographic showing various Virtual Customer Service Representative job openings in Appleton, WI as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $38,149 per year, or $18.3 per hour.

Traveling Customer Service Rep

Bank First

Clintonville, WI • On-site

$14.75 - $20/hr

Other

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Traveling Customer Service Rep - Northeast Region

Bank First Sturgeon Bay - STURGEON BAY, WI 54235-8849; Bank First Bellevue - Green Bay, WI 54311; Bank First Clintonville - Clintonville, WI 54929; Bank First Denmark - Denmark, WI 54208; Bank First Howard - Howard, WI 54303; Bank First Mishicot - Mishicot, WI 54228; Bank First Shawano - Shawano, WI 54166

Description

At Bank First, we're not just a bank—we're a community. Consistently ranked among the top-performing banks in the U.S. and Wisconsin, and recognized by American Banker as one of the "Best Banks to Work For". We combine professional excellence with a culture that truly values people. When you join Bank First, you're joining a team that invests in your growth, supports your well-being, and celebrates your contributions.

Imagine a workplace where:

  • Your career growth is supported through training, mentoring, and advancement opportunities
  • Flexibility allows you to balance work and life without compromise
  • Your contributions directly impact guests and communities you care about
  • You're part of a culture built on respect, collaboration, and empowerment

At Bank First, you don't just fill a role—you make a difference. Every interaction matters, and every team member helps shape the experience our guests love.

About the Role: Customer Service Representative (CSR)

As a CSR, you're the face of the bank, building relationships, solving problems, and helping guests achieve their financial goals. You'll handle teller transactions, open and maintain accounts, and provide exceptional service with professionalism and care.

Key Responsibilities

  • Open and maintain deposit accounts (checking, savings, CDs, IRAs, HSAs)
  • Process teller transactions and balance your cash drawer accurately
  • Update customer information and assist with account research
  • Help guests with fraud or unauthorized transactions
  • Manage debit card requests and safe deposit box services
  • Prepare wire transfer documents
  • Follow bank policies and federal regulations
Qualifications

What We're Looking For

  • High school diploma or equivalent
  • Customer service experience required; cash handling preferred
  • Strong communication and interpersonal skills
  • Proficiency in Microsoft Word and Excel
  • Excellent organizational skills

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