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Virtual Csr Jobs in Springfield, IL (NOW HIRING)

Acrisure

Customer Service Representative

Springfield, IL · On-site

$15 - $18/hr

Job Summary Acrisure is seeking a Customer Service Representative to support billing, payment processing, and customer account activities within a fast-paced insurance environment. This role plays an ...

Lincare

Customer Service Rep

Springfield, IL · On-site

$15 - $20/hr

Offering $15 to $20 per hour This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and ...

Acrisure

Customer Service Representative

Springfield, IL · On-site

$15 - $18/hr

Job Summary Acrisure is seeking a Customer Service Representativeto support billing, payment processing, and customer account activities within a fast-paced insurance environment. This role plays an ...

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How much do virtual csr jobs pay per hour?

As of Jun 18, 2026, the average hourly pay for virtual csr in Springfield, IL is $18.63, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What are Virtual CSRs?

Virtual Customer Service Representatives (Virtual CSRs) are professionals who provide customer support and assistance remotely, typically via phone, email, chat, or social media. They handle inquiries, resolve issues, and offer information about products or services for businesses. Virtual CSRs work from home or remote locations instead of traditional call centers, making customer service more flexible for both employees and companies. This role requires strong communication skills, problem-solving abilities, and proficiency with digital tools.

What job makes $10,000 a month without a degree?

A Virtual Customer Service Representative (CSR) can potentially earn $10,000 a month through high-volume, specialized, or managerial roles, especially in industries like tech or finance. Success often depends on experience, skills in communication and problem-solving, and the ability to handle complex customer issues remotely, sometimes requiring certifications or advanced training. Such roles typically involve working with customer support software and maintaining flexible schedules.

What is a virtual CSR?

A virtual Customer Service Representative (CSR) is a remote employee who handles customer inquiries, complaints, and support through digital channels such as phone, email, or live chat. They typically use customer relationship management (CRM) software and need strong communication skills, often working flexible schedules from home.

How to make 1000 a week remote?

A Virtual CSR can potentially earn $1,000 a week by working full-time hours, providing high-quality customer service, and gaining experience or certifications that increase earning potential. Some companies offer bonuses or performance-based incentives that can boost income. Building skills in communication, problem-solving, and familiarity with customer service tools can also help increase earnings.

What are the key skills and qualifications needed to thrive as a Virtual Customer Service Representative, and why are they important?

To thrive as a Virtual Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, chat platforms, and ticketing systems is often required, along with training in customer service protocols. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport and resolve customer issues effectively. These competencies ensure efficient remote support, customer satisfaction, and the ability to handle high volumes of inquiries in a virtual environment.

How can I make 2000 a week working from home?

A Virtual Customer Service Representative can potentially earn $2,000 weekly by handling high call volumes, working flexible hours, and gaining experience in specialized support areas. Increasing earnings may involve taking on multiple clients, improving communication skills, and using relevant tools like CRM software. Consistent performance and availability are key to reaching higher income levels in this role.

What are some common challenges faced by Virtual Customer Service Representatives, and how can they be effectively managed?

Virtual Customer Service Representatives often encounter challenges such as handling high volumes of inquiries, managing communication across multiple digital platforms, and maintaining productivity in a remote environment. To address these, it’s important to stay organized, utilize collaboration tools, and maintain regular communication with team members and supervisors. Setting a dedicated workspace and establishing a consistent routine can also help manage distractions and ensure high performance while working remotely.
What are the most commonly searched types of Csr jobs in Springfield, IL? The most popular types of Csr jobs in Springfield, IL are:
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Virtual Csr jobs near you
Infographic showing various Virtual Csr job openings in Springfield, IL as of June 2026, with employment types broken down into 2% Locum Tenens, 5% As Needed, 68% Full Time, and 25% Part Time. Highlights an 68% Physical, 4% Hybrid, and 28% Remote job distribution, with an average salary of $38,750 per year, or $18.6 per hour.

Customer Service Representative

Midwest General Insurance Agency, LLC

Springfield, IL

$15 - $18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

Job Description

About Acrisure
A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services, and more.

In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.

Job Summary

Acrisure is seeking a Customer Service Representative to support billing, payment processing, and customer account activities within a fast-paced insurance environment. This role plays an important part in ensuring accurate payment processing, maintaining account records, and providing high-quality customer service to insureds and agents.

This is a great opportunity for someone who is organized, detail oriented, and interested in building experience within accounting, billing, or insurance operations. Training will be provided for the right candidate.

Responsibilities

  • Answer inbound calls from insureds and agents regarding billing questions, payments, account information, and coverage related inquiries
  • Process insured payments and maintain accurate account records
  • Create and prepare deposits for bank processing
  • Monitor receivables and communicate with insureds regarding past due balances
  • Coordinate account escalations and collection activities when necessary
  • Process refunds in accordance with company procedures and timelines
  • Support vendor payable processing activities
  • Print and process checks related to claims, refunds, commissions, and other payments
  • Maintain accurate documentation and support additional accounting and administrative projects as assigned
  • Provide professional and timely customer service across all interactions

Requirements

  • Strong customer service and telephone communication skills
  • Strong verbal and written communication abilities
  • Strong organizational skills and ability to manage multiple priorities
  • Proficiency with Microsoft Office applications, particularly Excel
  • Strong attention to detail and accuracy
  • Ability to think critically and solve problems efficiently
  • Ability to work independently and as part of a team
  • Previous office, billing, customer service, or administrative experience beneficial

Education and Licenses

  • High school diploma or equivalent required
  • Additional coursework in accounting, finance, or business beneficial

#LI-Onsite

Pay Details:

The base compensation range for this position is $15 - $18. This range reflects Acrisure's good faith estimate at the time of this posting. Placement within the range will be based on a variety of factors, including but not limited to skills, experience, qualifications, location, and internal equity.

Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Why Join Us:

At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.

Employee Benefits

We also offer our employees a comprehensive suite of benefits and perks, including:

  • Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.

  • Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.

  • Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.

  • Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.

  • … and so much more!

This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.

Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting leaves@acrisure.com.

Final candidates will be required to complete post-offer verification processes related to the role and in accordance with applicable laws.

California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.

Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice.

Welcome, your new opportunity awaits you.

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