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Virtual Chat Assistant Jobs (NOW HIRING)

20four7VA

Customer Service Virtual Assistant

We are looking for a Customer Service Virtual Assistant to provide reliable and professional ... Scope of Services * Respond to customer inquiries through email and live chat in a timely ...

20four7VA

Customer Service Virtual Assistant

We are looking for a Customer Service Virtual Assistant to provide reliable and professional ... Respond to customer inquiries through email and live chat in a timely, professional, and friendly ...

Firstsource

Patient Financial Recovery Specialist

$18.50 - $24.50/hr

... accounts and assist them in settling their patient responsibility balances. Roles ... virtual chat platforms. * Consistently maintain a courteous and professional demeanor. * Self ...

Firstsource

Patient Financial Recovery Specialist

$18.50 - $24.50/hr

... accounts and assist them in settling their patient responsibility balances. Roles ... virtual chat platforms. * Consistently maintain a courteous and professional demeanor. * Self ...

First Source LLC

Patient Financial Recovery Specialist

$18.50 - $24.50/hr

... accounts and assist them in settling their patient responsibility balances. Roles ... virtual chat platforms. * Consistently maintain a courteous and professional demeanor. * Self ...

MCI Careers

Virtual Banker - Mid-Shift

Savannah, GA

$13.21 - $16.45/hr

We are seeking a detail-oriented and customer-focused Virtual Banker to support clients through ... Respond to customer inquiries through phone, chat, and email. * Assist clients with account access ...

benefitsonus

$15.75 - $21/hr

Conduct virtual consultations via video, phone, or chat to assess client needs and recommend personalized benefit plans (health, dental, vision, life, supplemental). * Guide prospects through plan ...

CannaSense Total Wellness

Entry Level Chat Support

$18.50 - $24.25/hr

Work From Home Office This is a virtual work from home office position. Warner Robins, Georgia is ... Scheduling Plan We are training volunteers to sign in to our chat system and assist other patients.

Firstsource

$17.50 - $23.50/hr

Maintain a confidential and orderly remote work area. * Assist with obtaining and updating debtors ... remote virtual chat environments * Ability to always present oneself in a courteous and ...

LinkedIn

Staff Content Architect

Mountain View, CA · Hybrid

This content is made available externally through LinkedIn's help centers, virtual chat assistants, and in-product experiences (including those powered by AI/GAI), and internally through enterprise ...

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Virtual Chat Assistant information

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How much do virtual chat assistant jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for virtual chat assistant in the United States is $24.40, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $27.40 per hour, depending on experience, location, and employer.

What is a virtual chat assistant?

Virtual chat assistants are professionals who provide customer support, information, or other assistance online, primarily through chat platforms. They handle tasks such as answering customer inquiries, resolving issues, providing product or service information, and sometimes performing administrative work. Virtual chat assistants can work for a variety of industries and often work remotely, making them a flexible option for both employers and employees. Their goal is to ensure customers receive prompt, accurate, and helpful responses to their questions or concerns.

What are the key skills and qualifications needed to thrive as a virtual chat assistant?

To thrive as a Virtual Chat Assistant, you need strong written communication skills, quick typing abilities, and familiarity with customer service best practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and helpdesk software is typically required. Exceptional interpersonal skills, patience, and multitasking abilities help you stand out in this role. These skills are crucial for efficiently resolving customer inquiries, ensuring satisfaction, and maintaining a positive brand image in a remote environment.

What are some common challenges virtual chat assistants face when communicating with customers online?

Virtual Chat Assistants often encounter challenges such as interpreting ambiguous customer queries, managing multiple conversations simultaneously, and maintaining a consistent, friendly tone across all interactions. They must quickly adapt to different customer personalities and resolve issues efficiently, even with limited context. Continuous learning about company products and services, as well as utilizing knowledge bases, helps overcome these challenges and ensures high-quality support.

What is the difference between Virtual Chat Assistant vs Customer Service Representative?

AspectVirtual Chat AssistantCustomer Service Representative
CredentialsBasic computer skills, communication skillsHigh school diploma, customer service training
Work EnvironmentRemote, online platformsCall centers, retail stores, offices
Industry UsageE-commerce, tech companies, online servicesRetail, telecom, banking
Job FocusHandling online chats, providing info, troubleshootingPhone calls, in-person support, email

While both roles involve assisting customers, Virtual Chat Assistants primarily handle online chat inquiries remotely, focusing on digital communication. Customer Service Representatives often work in person or over the phone, providing direct support. The roles overlap in communication skills and industry usage but differ mainly in work environment and interaction methods.

How do you become a virtual chat assistant?

To become a virtual chat assistant, you typically need strong communication skills, basic computer literacy, and familiarity with chat platforms or customer service tools. Many roles require a high school diploma or equivalent, and some employers may prefer prior customer service experience or relevant certifications. Training is often provided by the employer to familiarize new assistants with specific software and protocols.

How to become a virtual chat assistant?

To become a virtual chat assistant, you typically need strong communication skills, basic computer literacy, and familiarity with chat or customer service platforms. Many roles require a high school diploma or equivalent, and some employers prefer prior customer service experience or relevant certifications. Flexibility and the ability to work independently are also important qualities for this role.
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For Virtual Chat Assistant jobs, the most frequently searched job titles are:

Virtual Chat Assistant jobs near you
Infographic showing various Virtual Chat Assistant job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, 1% Temporary, and 3% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $50,749 per year, or $24.4 per hour.

Customer Service Virtual Assistant

Remote

20four7VA
Recruiting and Staffing Services • 51 - 200 employees
Learn more about 20four7VAexternal

Other

Posted 29 days ago

Job description

Independent Contractor – CPT-11398 Customer Service Virtual Assistant/Business Support VA/Junior-Senior Level (Remote)

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.

We are looking for a Customer Service Virtual Assistant to provide reliable and professional support to our customers through email and live chat. The ideal candidate has strong hands-on experience with Shopify and Gorgias and is comfortable managing customer inquiries, troubleshooting common concerns, and ensuring customers receive timely and helpful responses. Fluency in Shopify and Gorgias is an absolute must for this role. Candidates who do not have practical experience using both platforms will not be considered. The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.

Scope of Services
  • Respond to customer inquiries through email and live chat in a timely, professional, and friendly manner.
  • Use Gorgias to manage, organize, prioritize, and respond to customer support tickets.
  • Use Shopify to review and manage customer orders, order status, product information, and customer details.
  • Assist customers with order-related questions, including order status, shipping, returns, exchanges, and other common concerns.
  • Investigate customer issues and provide accurate and appropriate resolutions based on company policies.
  • Escalate complex or sensitive issues to the appropriate team when necessary.
  • Maintain accurate customer records and document interactions within the appropriate systems.
  • Follow established customer service procedures, policies, and response guidelines.
  • Ensure all customer communications are clear, professional, empathetic, and grammatically correct.
  • Manage multiple customer conversations and tickets efficiently while maintaining a high level of accuracy.
  • Identify recurring customer concerns and communicate relevant trends or issues to the team.
  • Provide a positive customer experience and help maintain strong customer satisfaction.
Skills
  • Proven hands-on experience with Shopify is required.
  • Proven hands-on experience with Gorgias is required.
  • Previous experience in e-commerce customer service or online retail support is highly preferred.
  • Experience handling both customer email support and live chat.
  • Excellent written English and strong written communication skills.
  • Strong customer service and problem-solving skills.
  • Ability to communicate with customers professionally, patiently, and empathetically.
  • Strong attention to detail and accuracy.
  • Ability to multitask and manage multiple customer inquiries efficiently.
  • Comfortable working independently in a remote environment.
  • Reliable, organized, and proactive.
Software & Applications Required

Shopify

Gorgias

Work Schedule
  • Contracted Hours per Week: 20 Hours
  • Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing)
  • Daily Working Time: 11:00 AM–4:00 PM EST

Note: The Company will make reasonable efforts to align the Assigned VA's schedule with the Client's preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.

Terms of Engagement
  • Contractors will operate under a Master Services Agreement and a Statement of Work
  • This is not an offer of employment; contractors are not employees of 20four7VA or any client
  • All compensation is processed through 20four7VA according to the terms of the engagement
Role Summary & Requirements
  • REQUIRED SERVICE: Business Support
  • REQUESTED EXPERIENCE TIER LEVEL: Junior, Senior Level
  • Contracted Hours per Week: 20 hours/week
  • Daily Working Time: 11:00 AM–4:00 PM EST
  • Scheduled Working Days: Monday-Friday
  • REPORTING TO/POC: To Be Determined
  • Number of VAs: 1
  • GENDER PREFERENCE: Female
  • LANGUAGES SPOKEN/PREFERENCE: English
  • ACCENT PREFERENCE: Level A-B (Excellent communication and written English)
  • REGION PREFERENCES: Any
What We Offer
  • Competitive rates
  • Weekly payments
  • Various open roles are available
  • Free training and upskilling
  • Constant support and guidance
  • A vibrant community always ready to support you
  • And more!

Apply