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Virtual Chat Assistant Jobs in Utah (NOW HIRING)

American Dining Creations

Grill Cook

Midvale, UT

$13.50 - $17.25/hr

Chat with Scout, our virtual hiring assistant to apply for this position right from your mobile device. Text JOB to (315) 803-6049 to get started! #LI-DNI

LifeWave Careers

Customer Service Representative

Draper, UT · On-site

$15 - $20.25/hr

Remain engaged in all training sessions--whether in-person or virtual--to continuously refine your ... Provide expert-level support via phone, chat, and email to assist customers and Brand Partners.

American Dining Creations

Lead Cook

Midvale, UT

$16.25 - $20.75/hr

Chat with Scout, our virtual hiring assistant to apply for this position right from your mobile device. Text JOB to (315) 803-6049 to get started! #LI-DNI

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Virtual Chat Assistant information

What are the key skills and qualifications needed to thrive as a virtual chat assistant?

To thrive as a Virtual Chat Assistant, you need strong written communication skills, quick typing abilities, and familiarity with customer service best practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and helpdesk software is typically required. Exceptional interpersonal skills, patience, and multitasking abilities help you stand out in this role. These skills are crucial for efficiently resolving customer inquiries, ensuring satisfaction, and maintaining a positive brand image in a remote environment.

What is a virtual chat assistant?

Virtual chat assistants are professionals who provide customer support, information, or other assistance online, primarily through chat platforms. They handle tasks such as answering customer inquiries, resolving issues, providing product or service information, and sometimes performing administrative work. Virtual chat assistants can work for a variety of industries and often work remotely, making them a flexible option for both employers and employees. Their goal is to ensure customers receive prompt, accurate, and helpful responses to their questions or concerns.

What is the difference between Virtual Chat Assistant vs Customer Service Representative?

AspectVirtual Chat AssistantCustomer Service Representative
CredentialsBasic computer skills, communication skillsHigh school diploma, customer service training
Work EnvironmentRemote, online platformsCall centers, retail stores, offices
Industry UsageE-commerce, tech companies, online servicesRetail, telecom, banking
Job FocusHandling online chats, providing info, troubleshootingPhone calls, in-person support, email

While both roles involve assisting customers, Virtual Chat Assistants primarily handle online chat inquiries remotely, focusing on digital communication. Customer Service Representatives often work in person or over the phone, providing direct support. The roles overlap in communication skills and industry usage but differ mainly in work environment and interaction methods.

What are some common challenges virtual chat assistants face when communicating with customers online?

Virtual Chat Assistants often encounter challenges such as interpreting ambiguous customer queries, managing multiple conversations simultaneously, and maintaining a consistent, friendly tone across all interactions. They must quickly adapt to different customer personalities and resolve issues efficiently, even with limited context. Continuous learning about company products and services, as well as utilizing knowledge bases, helps overcome these challenges and ensures high-quality support.
What are popular job titles related to Virtual Chat Assistant jobs in Utah? For Virtual Chat Assistant jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Virtual Chat Assistant jobs in Utah look for? The top searched job categories for Virtual Chat Assistant jobs in Utah are:
Virtual Chat Assistant jobs near you
Infographic showing various Virtual Chat Assistant job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Virtual FSR Preferred Bilingual

Cyprus Credit Union

Magna, UT • On-site, Remote

$17.91/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Cyprus Credit Union rating

7.7

Company rating: 7.7 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

We are hiring a Virtual Teller. Are you passionate about customer service and have a strong work ethic that embodies what credit unions stand for? Are you interested in starting a career with an exciting and respected financial institution that offers opportunities for comradery, professional growth, and advancement? If so, please read on!
The future of Cyprus Credit Union is only as bright as our team. We employ a team of like-minded banking professionals. In order to attract and retain quality talent, we offer competitive pay, and comprehensive benefits, provide opportunities for employee advancement, share resources for career development, and encourage a work-hard/play-hard lifestyle. Additionally, we value diversity, volunteering for our communities and taking steps to do our part in reducing our carbon footprint.
As a Virtual Teller you will earn a competitive pay depending on your experience and qualifications with the opportunity for bonuses and incentives. Pay increase for English/Spanish speaking. We also offer both our part-time and full-time member services employees the following comprehensive benefits:
  • Health, dental, life, and vison insurance plans
  • 401k and retirement savings plan
  • 12 paid holidays
  • Paid day off for your birthday
  • PTO that will start accumulating on day one
  • Earn additional PTO when you volunteer in the community
  • Competitive tuition reimbursement

Due to our "Most loved" atmosphere, Cyprus Credit Union was named one of the BEST credit unions to work for since 2020!
Here at Cyprus we value the success and rewards that come as we learn and grow together! Through our "career pathing "programs we offer continuous trainings that can provide you with opportunities in advancement. If this sounds like something you have been waiting for, don't hesitate apply now to start your future with Cyprus!
A DAY IN THE LIFE AS A VIRTUAL CREDIT UNION TELLER
For our members you will be the first point of contact. Your positive attitude as you greet members will go a long way with our loyal customers. As an ambitious learner and team member, you will eagerly take on all service opportunities. You will be responsible for performing a broad variety of member services via a Virtual Teller/Video Chat environment; such as:
  • Checking account balances
  • Transferring funds
  • Calculating interest
  • Assist members with bookkeeping and checking account issues and concerns
  • Answer member questions regarding Credit Union services provided
  • Perform a variety of account maintenance
  • Cross-sells credit union services
  • Assists or refers members to the appropriate employees or departments with any and all questions or problems that arise
  • Support member video teller transactions with accuracy and efficiency while adhering to all established teller procedures.

JOB QUALIFICATIONS
  • Ability to maintain a calm demeanor within challenging situations
  • Exceptional communication, grammar, and mathematics skills
  • Keen attention to detail
  • Ability to work independently and with a team
  • Take pride in professionalism
  • Maintain confidentiality
  • Outgoing and welcoming personality
  • Preferred Spanish / English speaking skills

Education/Certification:
High school graduate or equivalent.
BANKING WORK SCHEDULE FOR A VIRTUAL TELLER
This full-time Virtual Teller position in member services offers a set scheduled shift of: Monday-Friday from 9:00 AM - 6:00 PM with an occasional 10:00 AM - 7:00 PM some Saturdays are required from 8:45 AM to 2:15 PM. You would always have your Saturday evenings and all day Sunday free!

What Cyprus Credit Union employees say

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