Product Support Analyst I
Sandy, UT · On-site
We problem solve and create solutions related to InComm Prepaid Products (Virtual, Gaming, Gift ... We are looking for fully bilingual (English/Spanish) or trilingual (English/Spanish/French) that ...
Product Support Analyst I
Sandy, UT · On-site
We problem solve and create solutions related to InComm Prepaid Products (Virtual, Gaming, Gift ... We are looking for fully bilingual (English/Spanish) or trilingual (English/Spanish/French) that ...
We problem solve and create solutions related to InComm Prepaid Products (Virtual, Gaming, Gift ... Bilingual-English/Spanish - Required. * Trilingual-English/Spanish/French - Preferred. -The shift ...
We problem solve and create solutions related to InComm Prepaid Products (Virtual, Gaming, Gift ... Bilingual-English/Spanish - Required. * Trilingual-English/Spanish/French - Preferred. -The shift ...
French Virtual Assistant information
What is the difference between French Virtual Assistant vs French Customer Support Agent?
| Aspect | French Virtual Assistant | French Customer Support Agent |
|---|---|---|
| Credentials | Basic administrative skills, language proficiency, optional certifications in admin or virtual assistance | Customer service training, communication skills, language proficiency |
| Work Environment | Remote, flexible, often project-based or ongoing admin tasks | Remote or on-site, focused on customer interactions and issue resolution |
| Employer & Industry | Businesses, entrepreneurs, online companies needing admin support | Call centers, service providers, e-commerce companies |
| Search & Comparison Intent | Understanding roles, skills, and job opportunities in virtual assistance | Customer service roles, support jobs, language-specific support positions |
The main difference is that a French Virtual Assistant handles a variety of administrative tasks remotely, while a French Customer Support Agent primarily focuses on assisting customers with inquiries and issues. Both roles require strong language skills and remote work capabilities, but their core responsibilities and work environments differ.
What is a French virtual assistant?
French Virtual Assistants are remote professionals who provide administrative, technical, or creative support to clients or businesses, primarily in the French language. Their tasks can include scheduling appointments, managing emails, handling customer service inquiries, data entry, translation, and social media management. They work from remote locations, making them a flexible option for companies needing French-speaking support. French Virtual Assistants are valuable for businesses that operate in French-speaking markets or require bilingual communication skills.
What are the key skills and qualifications needed to thrive as a French virtual assistant?
To thrive as a French Virtual Assistant, you need fluency in French and English, strong organizational abilities, and proficiency in administrative tasks, often supported by prior experience in remote support roles. Familiarity with productivity tools like Microsoft Office, Google Workspace, virtual meeting platforms, and customer management systems is typically expected. Outstanding communication, attention to detail, and time management skills help a virtual assistant excel in supporting clients remotely. These skills and qualities are crucial for efficiently managing tasks, providing effective support, and ensuring smooth communication across diverse teams and clients.
What are some common challenges faced by French virtual assistants when working remotely for international clients?
French Virtual Assistants often encounter challenges such as managing time zone differences, adapting to varied communication styles, and navigating cultural nuances when working with international clients. It's important to maintain clear and proactive communication to ensure tasks are understood and deadlines are met. Familiarity with digital collaboration tools and a strong command of both French and English can help overcome these obstacles and foster successful professional relationships.
What are popular job titles related to French Virtual Assistant jobs in Utah? For French Virtual Assistant jobs in Utah, the most frequently searched job titles are:
What job categories do people searching French Virtual Assistant jobs in Utah look for? The top searched job categories for French Virtual Assistant jobs in Utah are:
What cities in Utah are hiring for French Virtual Assistant jobs? Cities in Utah with the most French Virtual Assistant job openings:
InComm Payments rating
8.5
Based on 5 frontline employees who took The Breakroom Quiz
6th of 21 rated payment service providers
Job description
Overview
When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.
InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world's leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.
You can learn more about InComm Payments by visiting our Website or connecting with us on LinkedIn, YouTube, Twitter, Facebook, or Instagram.
About This Opportunity
InComm Payments is looking for highly motivated candidates wanting to expand their knowledge in the growing FINTECH industry. Our team provides global support for mobile & web-based applications and we engage with retailers worldwide with terminal and point of sale solutions. We problem solve and create solutions related to InComm Prepaid Products (Virtual, Gaming, Gift, Health, General-Purpose, & Financial Reloadable cards). We are continuously expanding our support activities with new products, and we work in a multi-cultural, multilingual environment.
We are looking for fully bilingual (English/Spanish) or trilingual (English/Spanish/French) that wants to help us deliver outstanding Operational Support.
-The shift will be Tuesday through Saturday 9:30AM to 6:00PM
-Training for this position will require a flexible schedule. The training will generally be Monday through Friday 8:00AM-4:30PM. The training may last 2-3 months.
Responsibilities
General Functions:
Qualifications
InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran's status, age, disability status, genetics or any other category protected by federal, state, or local law.
*This position is eligible for the Employee Referral Bonus Program - Tier II
#LI-LW1
When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.
InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world's leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.
You can learn more about InComm Payments by visiting our Website or connecting with us on LinkedIn, YouTube, Twitter, Facebook, or Instagram.
About This Opportunity
InComm Payments is looking for highly motivated candidates wanting to expand their knowledge in the growing FINTECH industry. Our team provides global support for mobile & web-based applications and we engage with retailers worldwide with terminal and point of sale solutions. We problem solve and create solutions related to InComm Prepaid Products (Virtual, Gaming, Gift, Health, General-Purpose, & Financial Reloadable cards). We are continuously expanding our support activities with new products, and we work in a multi-cultural, multilingual environment.
We are looking for fully bilingual (English/Spanish) or trilingual (English/Spanish/French) that wants to help us deliver outstanding Operational Support.
- Bilingual-English/Spanish - Required.
- Trilingual-English/Spanish/French - Preferred.
-The shift will be Tuesday through Saturday 9:30AM to 6:00PM
-Training for this position will require a flexible schedule. The training will generally be Monday through Friday 8:00AM-4:30PM. The training may last 2-3 months.
Responsibilities
General Functions:
- Provide elevated support for inquiries through inbound/outbound telephone calls, e-mail from corporate clients, consumers, retailers, financial institutions, health partners and business partners.
- Troubleshoot store-based terminal issues, diagnose connectivity issues, troubleshoot point-of-sale-activation issues, and assist merchants when they have issues with their POS terminals, account updates, card orders, invoicing.
- Document activities in the call management and ticketing system as required.
- Understand, utilize, and adhere to the Financial Services industry protocols.
- Other tasks and responsibilities as assigned by leadership team.
Qualifications
- 1+ years of experience in customer service.
- Excellent verbal and written communication.
- The ability to provide outstanding customer service.
- Clearly demonstrated skills working in a team environment.
- Computer literate and moderate technical skills preferred.
- Ability to analyze and solve problems.
- Multi-task in a fast-paced and changing environment.
- Work prioritization and time management skills.
- Bilingual-English/Spanish - Required.
- Trilingual-English/Spanish/French - Preferred
InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran's status, age, disability status, genetics or any other category protected by federal, state, or local law.
*This position is eligible for the Employee Referral Bonus Program - Tier II
#LI-LW1
About InComm Payments
Sourced by ZipRecruiter
Industry
Finance and insurance
Company size
1,001 - 5,000 Employees
Headquarters location
Atlanta, GA, US
Year founded
1992