Virtual Chat Assistant Jobs in Wisconsin (NOW HIRING)

About the Role:

Baird Global Investment Banking (GIB) is in search of a strategic, empathetic, and critical-thinking experienced leader to focus on the day-to-day operations for our expanding professional support team. Come join us and discover why we've been recognized as a Fortune Best Place to Work since 2004!

As an Administrative Assistant Supervisor, you will oversee a team of Executive Assistants (EA) who are drawn across various GIB groups and locations in the US. To be successful in this role, you must have strong people-leadership and interpersonal communication skills, as well as a proven track record of managing and developing support staff. We are also seeking collaborative, decisive, and results-oriented individuals with an ability to manage multiple priorities at once. Finally, are you passionate about supporting others and their goals? If so, we'd love to hear from you!

As a Supervisor of Baird's Global Investment Banking's professional support team, you will play a critical role in ensuring that your team manages all administrative tasks, enabling our bankers to concentrate on core business functions.

This position offers flexibility to work Tuesday, Wednesday and Thursday in the Chicago office and Monday and Friday remote.

The Impact You'll Make:

• Collaborate with the Professional Support Talent Director to plan and execute support staff growth initiatives, ensuring that they align with broader departmental goals

• Support the Executive Assistants (EA), who are responsible for aiding our banking professionals with their daily administrative needs

• Ensure that quality standards are met, and GIB procedures are followed

• Maintain team engagement and bolster business development knowledge through staff meetings and group training sessions

• Provide routine 1:1 coaching session to help the EA sustain / improve basic competencies, create high performance and productivity, and achieve their professional goals

• Address and resolve any interpersonal issues that arise, providing guidance and support to the team

• Collaborate with Professional Support Talent Director to prepare for semi-annual / annual evaluations performance reviews

• Participate in recruitment efforts, including reviewing resumes, screening, and interview panels

• Develop and maintain relationships with direct reports and key internal business partners to ensure the support team is exercising best practices

• Continuously evaluate and reinforce processes and procedures to ensure efficiency

• Stay up to date on industry trends and professional procedures and incorporate them into our team's operations where appropriate

What You'll Bring to Baird:

• 2+ years of experience with a financial services background required

• 5+ years of experience as a proven people leader and team management required

• 5+ years of experience as an executive assistant or similar role with significant transferable skills preferred

• Strategic and analytic thinker with a drive towards execution and delivering results

• Excellent organizational and multitasking skills

• Exceptional communication and interpersonal skills

• Advanced proficiency with MS Office Suite, Workday, Salesforce, Concur, and SharePoint preferred

• Proficient using virtual communication tools Teams, Zoom, Webex

• Experience with AI tools (Chat GPT, Copilot) a plus

• Minimal travel expectations required

Compensation and Benefits:

• $80-110k base salary range.

• Bonus potential up to 20% of base pay

• Compensation and bonus are commensurate with experience, performance and/or firm profitability

• Check out ourTotal Rewards at Baird, which is a summary of our benefits and compensation

Baird is committed to diversity and provides employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, citizenship, national origin, age, disability, military service, veteran status, sexual orientation, gender identity or expression, genetic information, or any other status protected by law.