Virtual Chat Assistant Jobs in California (NOW HIRING)

Company Description
LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that's built on trust, care, inclusion, and fun - where everyone can succeed.
Join us to transform the way the world works.
Job Description
This role will be based San Francisco, Sunnyvale or New York
At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.
Product Operations Managers are LinkedIn's cross functional team communicators and collaborators shaping products/solutions using analytics to represent the voice of our customers/members and customer support & success teams to help improve LinkedIn's product health and quality. They are relentlessly focused on driving a stellar member/customer experience for the millions of people using LinkedIn's products, partnering with Product, Engineering, Design, Marketing, and Operations teams to quantify user friction in both new and structured ways, measurably enhance the product experience, and increase internal team efficiency by driving tool improvements and enablement.
A blend of detective work, influencing, analytics, and executive communication make this a unique and exciting role that will provide an opportunity to work with multiple teams across the company and around the globe.
This role will be focused either on our Business Platform products, which could include experiences such as checkout, payments and billing experiences, user and access management, help centers, live chat and Virtual Chat Assistants.
Responsibilities:

• Work with their product, operations, marketing, design, and engineering teams to influence and shape the product strategy and roadmap, drive change for key issues, and prioritize product change requests based on issue volume, members impacted, revenue impact, other relevant metrics, and illustrations of the user journey to create user empathy.
• Aggregate and analyze member issues using internal tools, AI and core queries (i.e., SQL) of all available data sources to gather user insights to influence and shape the product roadmap, help set targets, and to track and communicate post-launch impact.
• Collaborate closely with their product and design teams to ensure operational team processes are factored into new product development plans and designs, and to integrate solutions to identify user experience issues in upcoming versions.
• Drive creation of LinkedIn help center content creation in collaboration with LinkedIn's content writers, in order to ensure members are able to find answers to the most frequently asked questions.
• Maintain strong domain knowledge and organization of the product areas in your purview, across both technology and operations.
• Understand and communicate all upcoming product features and user experience changes to key stakeholders like Operations and Marketing, including driving regular program management, reporting and executive-friendly readouts.
• Develop and/or contribute to internal programs to scale best practices and new mechanisms that help improve product quality and health and/or new operating models.
• Identify and scale new ways of analyzing / measuring user friction.
• Occasional travel may be required to LinkedIn office locations to give training, to understand processes, tools and needs, as well as to gather insights from our LinkedIn members.

Qualifications
Basic Qualifications:

• Bachelor's degree or equivalent relevant work experience.
• 4+ years' experience in one or more of the following areas: Product Operations Management, Management Consulting, Program Management, Operations Management, Product Management, or Project Management.
• 2+ years experience with SQL or an equivalent data analytical language.

Preferred Qualifications:

• Experience leveraging AI vibe coding tools to deliver enhanced analytics reporting/insights and deploy agentic solutions across core operations
• Experience with Enterprise Software.
• Experience driving cross-functional projects with multiple stakeholders across the globe.
• Thrives in ambiguous environments and can operate independently.
• Strong results-orientation and direct experience utilizing data to identify critical trends, develop data narratives, and influence Product to prioritize recommendations
• Experience in a Voice of Customer role.
• Experience with CRMs, such as: Salesforce, Microsoft Dynamics, etc.
• Experience in gathering business insights and identifying trends from data, including combination of data from multiple sources.
• Experience sizing impact of projects, then prioritizing based on that.
• Strong verbal and written communication skills, including storytelling with data.
• Experience leading innovative, department-wide projects to help the team scale new ways of working, new technologies or processes, and/or best practices.
• Strong organizational skills and attention to detail.
• Strong relationship, interpersonal, cross functional collaboration and negotiation skills.
• Experience influencing stakeholders with data, coupled with strong analytical and problem solving experience.
• Strong ability to deal with ambiguity, adapt, and exhibit a growth mindset.

Suggested Skills:

• SQL
• Influencing and advising
• Stakeholder Management
• Product Management

LinkedIn is committed to fair and equitable compensation practices. The pay range for this role is $109,000 to $176,000.
Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor.
The total compensation package for this position may also include annual performance bonus, stock, benefits and/or other applicable incentive compensation plans. For more information, visit https://careers.linkedin.com/benefits.
Additional Information
Equal Opportunity Statement
We seek candidates with a wide range of perspectives and backgrounds and we are proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
LinkedIn is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.
If you need a Reasonable Accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us and describe the specific Accommodation requested for a disability-related limitation.
Fill out an Accommodation request here: https://app.smartsheet.com/b/form/b660a0327d044969abfd7a4e73d15c36
Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process. Examples of reasonable accommodations include but are not limited to:

• Documents in alternate formats or read aloud to you
• Having interviews in an accessible location
• Being accompanied by a service dog
• Having a sign language interpreter present for the interview

A request for an accommodation will be responded to within three business days. However, non-disability related requests, such as following up on an application, will not receive a response.
LinkedIn will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by LinkedIn, or (c) consistent with LinkedIn's legal duty to furnish information.
San Francisco Fair Chance Ordinance
Pursuant to the San Francisco Fair Chance Ordinance, LinkedIn will consider for employment qualified applicants with arrest and conviction records.
Pay Transparency Policy Statement
As a federal contractor, LinkedIn follows the Pay Transparency and non-discrimination provisions described at this link: https://lnkd.in/paytransparency.
Global Data Privacy Notice and Compliance Posters for Job Candidates
Please use this link to access documents that provide information about how LinkedIn handles the personal data of employees and job applicants, as well as the E-Verify Participation Notice and the Department of Justice Immigrant and Employee Rights Section Right to Work posters: https://www.linkedin.com/legal/candidate-portal.