Virtual Chat Assistant Jobs in California (NOW HIRING)

About us:

We are a team of enthusiastic veterinary professionals with a vision to bridge the gap between general practice and emergency medicine. We understand and respect the importance of the primary care veterinarian-client-patient-relationship. Our goal is to help maintain that bond by acting as a resource when primary care is not available. We strive to consistently provide an exceptional, compassionate and convenient healthcare experience that we would want for ourselves and our loved ones.

We aim to foster a work environment that is supportive, collaborative, and fun. Our goal is to create a whole-team approach to healthcare, where every team member is invested in each of their cases. We are committed to maintaining a just culture where accountability and growth are top priorities. We want to empower a team of smart, creative people to provide exceptional care.

About the Role:

We are looking for passionate, talented Experienced Veterinary Doctor Assistants to join our team. This is a seasonal/temporary position (September through April) with potential for full-time. The Doctor Assistant performs a wide range of duties, but primarily focuses on acting as a liaison between clients and doctors. The Doctor Assistant role is vital in keeping the hospital running efficiently. Note: This is primarily an administrative role. This position requires some animal handling, but mostly focuses on administrative duties.

Requirements:

• Minimum of 1 year experience working in veterinary medicine
• Knowledge of veterinary medicine; appropriate triage and medical terminology
• Excellent understanding of technology and software; computer-savvy
• Experience with ezyVet is a plus, but not required
• Consistently displays a professional demeanor and accountability
• Communicates in a calm, clear, respectful and concise manner (with clients, team members and any other visitors)
• Has a friendly disposition and a desire to help others: provides a high level of care to each client
• Strong attention to detail and follow-through
• Ability to think independently and problem solve. Understands that each situation is unique and there is no “one size fits all” solution to certain issues; uses good judgment to find proper solutions for each situation
• High emotional intelligence, empathy, and maturity
• Performs well in a team-oriented work environment
• Displays excellent time management skills
• Excellent problem-solving skills and a positive attitude

Essential Job Functions:

• Act as support for doctors and regularly check in to handle doctor requests
• Room clients and patients. Discuss patient history and update the chart. Assist clients with questions and concerns
• Work with technology to ensure efficient workflow
• Act as a liaison between doctors, clients, and technicians
• Ensure exam rooms are fully stocked and clean at all times
• Obtain client and patient information for medical records
• Create and discuss treatment plans with clients. Ensure all appropriate forms are completed before treatments are performed
• Submit doctor orders to VetRadar in a timely manner to allow prompt patient care
• Routinely check on clients and offer patient updates
• Properly fill medications to go home with clients and ensure accuracy
• Maintain the flow of each patient visit. Understand where each patient is during every step of the visit process, and consistently keep clients updated
• Review patient discharges, collect and post client payments as needed
• Make and take client phone calls as necessary. Perform daily callbacks to check on patients and answer client questions
• Ensure patients are clean and comfortable
• Keep in consistent contact with other team members (via Google Chat and/or phones)
• Assist Virtual Care Coordinators with answering phones as needed, using a professional and compassionate tone at all times
• Continuously strive to improve the Doctor Assistant position and hospital as a whole
• Assist all other healthcare team members as needed
• Other duties as needed/assigned

Seasonal Schedule: 

• Four 10-hour shifts including one weekend day
• Some holidays required

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
  
• Health insurance
• Paid time off
• Vision insurance

*Veterinary Urgent Care of the Desert provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.