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Virtual Chat Assistant Jobs (NOW HIRING)

Firstsource

Revenue Cycle Billing Specialist

Meet specified goals and objectives assigned by management and/or the Client. * Assist with other ... remote virtual platforms * Consistently maintains a courteous and professional demeanor * Self ...

Georgia

Contact Center Specialist

Decatur, GA

Effectively utilize the phone, email and virtual chat systems for assisting customers and tracking ... assist customers. * Provide a high level of customer service and report customer feedback.

MCI Careers

Virtual Banker - Mid-Shift

Garden City, GA · Remote

Respond to customer inquiries through phone, chat, and email. * Assist clients with account access ... We are seeking a detail-oriented and customer-focused Virtual Banker to support clients through ...

MCI Careers

Virtual Banker Mid-Shift

Garden City, GA · Remote

Respond to customer inquiries through phone, chat, and email. * Assist clients with account access ... We are seeking a detail-oriented and customer-focused Virtual Banker to support clients through ...

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Virtual Chat Assistant information

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How much do virtual chat assistant jobs pay per hour?

As of Jun 19, 2026, the average hourly pay for virtual chat assistant in the United States is $24.40, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $27.40 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Virtual Chat Assistant, and why are they important?

To thrive as a Virtual Chat Assistant, you need strong written communication skills, quick typing abilities, and familiarity with customer service best practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and helpdesk software is typically required. Exceptional interpersonal skills, patience, and multitasking abilities help you stand out in this role. These skills are crucial for efficiently resolving customer inquiries, ensuring satisfaction, and maintaining a positive brand image in a remote environment.

What are virtual chat assistants?

Virtual chat assistants are professionals who provide customer support, information, or other assistance online, primarily through chat platforms. They handle tasks such as answering customer inquiries, resolving issues, providing product or service information, and sometimes performing administrative work. Virtual chat assistants can work for a variety of industries and often work remotely, making them a flexible option for both employers and employees. Their goal is to ensure customers receive prompt, accurate, and helpful responses to their questions or concerns.

What is the difference between Virtual Chat Assistant vs Customer Service Representative?

AspectVirtual Chat AssistantCustomer Service Representative
CredentialsBasic computer skills, communication skillsHigh school diploma, customer service training
Work EnvironmentRemote, online platformsCall centers, retail stores, offices
Industry UsageE-commerce, tech companies, online servicesRetail, telecom, banking
Job FocusHandling online chats, providing info, troubleshootingPhone calls, in-person support, email

While both roles involve assisting customers, Virtual Chat Assistants primarily handle online chat inquiries remotely, focusing on digital communication. Customer Service Representatives often work in person or over the phone, providing direct support. The roles overlap in communication skills and industry usage but differ mainly in work environment and interaction methods.

What are some common challenges Virtual Chat Assistants face when communicating with customers online?

Virtual Chat Assistants often encounter challenges such as interpreting ambiguous customer queries, managing multiple conversations simultaneously, and maintaining a consistent, friendly tone across all interactions. They must quickly adapt to different customer personalities and resolve issues efficiently, even with limited context. Continuous learning about company products and services, as well as utilizing knowledge bases, helps overcome these challenges and ensures high-quality support.
More about Virtual Chat Assistant jobs
What cities are hiring for Virtual Chat Assistant jobs? Cities with the most Virtual Chat Assistant job openings:
What states have the most Virtual Chat Assistant jobs? States with the most job openings for Virtual Chat Assistant jobs include:
What job categories do people searching Virtual Chat Assistant jobs look for? The top searched job categories for Virtual Chat Assistant jobs are:
Virtual Chat Assistant jobs near you
Infographic showing various Virtual Chat Assistant job openings in the United States as of June 2026, with employment types broken down into 82% Full Time, and 18% Part Time. Highlights an 73% In-person, and 27% Remote job distribution, with an average salary of $50,749 per year, or $24.4 per hour.

Revenue Cycle Billing Specialist

Firstsource

Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Firstsource rating

7.0

Company rating: 7.0 out of 10

Based on 55 frontline employees who took The Breakroom Quiz

18th of 71 rated call and contact centers

Job description

Role Description
The Revenue Cycle Follow-Up Representative is responsible for ensuring timely and accurate follow-up on both Professional Billing (PB/CMS-1500) and/or Hospital Billing (HB/UB-04) claims. This role manages accounts receivable, resolves unpaid and underpaid claims, and drives reimbursement from government and commercial payers. The ideal candidate has strong knowledge of 837P/837I transaction sets, EOB/ERA reconciliation, and payer-specific follow-up requirements.
Roles & Responsibilities
Claim Follow-Up - PB & HB
  • Monitor and follow up on outstanding PB (CMS-1500 / 837P) and HB (UB-04 / 837I) claims via phone calls, payer websites, and Epic work queues to ensure timely reimbursement.
  • Investigate and resolve unpaid, underpaid, and rejected claims by working with insurance providers and internal departments.
  • Analyze account history and all previous actions in Epic prior to taking the next action step to resolve the claim.
  • Identify payer trends and payment discrepancies across both PB and HB claim types and escalate findings to leadership.
  • Understand when claim corrections, rebilling (837P or 837I), and resubmissions are applicable.
  • Escalate claims with payers for resolution on inaccurate or delayed claim processing.

Appeals & Reconsiderations
  • Submit reconsiderations and/or appeals for both PB and HB claims with appropriate attachments, documentation, and clinical justification.
  • Adhere to payer-specific appeal deadlines and formatting requirements for Medicare, Medicaid, and commercial payers.

Payer & System Knowledge
  • Navigate Epic to manage HB and PB work queues, document follow-up activity, and review 835 remittance/ERA data.
  • Utilize payer portals (Availity, NaviMedix, Arkansas DHS portal, and others) to verify claim status and obtain EOBs.
  • Utilize resources provided by the client to promote accuracy and resolve claims in accordance with client expectations.

Compliance & Documentation
  • Ensure accurate and detailed documentation of all follow-up activities in Epic.
  • Communicate with insurance companies, patients, and internal teams to resolve claims and promote cash collections.
  • Ensure compliance with federal, state, and payer regulations, as well as hospital and physician practice policies.
  • Always maintain confidentiality of patient and account information (HIPAA).
  • Adhere to prescribed policies and procedures outlined in the Employee Handbook and Code of Conduct.
  • Maintain awareness of and actively participate in the Corporate Compliance Program.
  • Maintain a confidential and orderly remote work area.
  • Meet specified goals and objectives assigned by management and/or the Client.
  • Assist with other projects as assigned by management.

Expected / Key Results
  • Deliver high levels of client and patient satisfaction (CSAT)
  • Achieve quality scores per defined process standards
  • Deliver defined process-specific metrics (e.g., AR days, cash collected, productivity units)
  • Adherence to regulatory compliance requirements
  • Schedule adherence

Preferred Educational Qualifications
  • High school diploma or equivalent required
  • Associate's or Bachelor's degree in Health Information Management, Business, or related field preferred

Preferred Work Experience
  • 2+ years of experience in healthcare revenue cycle, claims processing, or AR follow-up
  • Demonstrated experience working PB (CMS-1500 / 837P) and/or HB (UB-04 / 837I) claim follow-up
  • Prior experience with Epic billing and/or follow-up work queues strongly preferred
  • Familiarity with Medicaid, Medicare, and commercial payers preferred
  • Experience reading and interpreting 835 ERA / EOB remittance data

Competencies & Skills
  • Strong knowledge of PB and HB billing workflows, claim lifecycle, and payer follow-up processes
  • Proficiency with Epic (HB and/or PB modules, work queues, claim correction, and rebilling)
  • Familiarity with CARC/RARC denial and adjustment reason codes
  • Ability to interpret EOB, ERA (835), and remittance advice for both PB and HB claims
  • Knowledge of payer portals including Availity, Arkansas DHS, and commercial payer sites
  • Competent in working and communicating effectively with payers, patients, colleagues, and management - both in-person and via remote virtual platforms
  • Consistently maintains a courteous and professional demeanor
  • Self-motivated with the ability to stay focused and productive with minimal supervision
  • Proactive initiative and creative problem-solving in carrying out job responsibilities
  • Ability to prioritize multiple tasks through effective time management and organizational skills
  • Proficiency in PC operations; ability to type at a rate of 30-40 words per minute

Benefits including but not limited to: Medical, Vision, Dental, 401K, Paid Time Off.
We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law.
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