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Virtual Chat Assistant Jobs (NOW HIRING)

Union Bank of Michigan

Virtual Banker

Lake Odessa, MI · On-site

$17.25 - $21.50/hr

... chat, secure mail and online banking interactions. By using job knowledge and the information ... training. * Assist with troubleshooting and issue resolution tasks associated with the Video ...

Union Bank

Virtual Banker

Lake Odessa, MI · On-site +1

$18.50 - $22.50/hr

... chat, secure mail and online banking interactions. By using job knowledge and the information ... training. * Assist with troubleshooting and issue resolution tasks associated with the Video ...

Union Bank

Virtual Banker

Lake Odessa, MI · On-site

$17.25 - $21.50/hr

... chat, secure mail and online banking interactions. By using job knowledge and the information ... training. * Assist with troubleshooting and issue resolution tasks associated with the Video ...

Assist World

$16 - $22/hr

Live Session Support Attend Zoom webinars/workshops; manage chat Q&A, links, and basic tech support ... Reliable coverage during live sessions with smooth chat/Q&A. $500 - $700 a month Why Join Assist ...

K2services

Analyst, Technology Sourcing

Phoenix, AZ · On-site

Engage with end user directly via instant messaging, email, telephone, portal, virtual chat, remote ... allows * Assist remote users with troubleshooting via remote desktop tools and phone support.

Guilford County, NC

Deputy Register of Deeds

Greensboro, NC · On-site

$40.61K - $47.72K/yr

... virtual chat responses, and assisting on-site customers as needed. * Other duties as assigned ... can assist management in making legal and defensible personnel decisions. Guilford County is ...

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Virtual Chat Assistant information

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How much do virtual chat assistant jobs pay per hour?

As of May 28, 2026, the average hourly pay for virtual chat assistant in the United States is $24.40, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $27.40 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Virtual Chat Assistant, and why are they important?

To thrive as a Virtual Chat Assistant, you need strong written communication skills, quick typing abilities, and familiarity with customer service best practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and helpdesk software is typically required. Exceptional interpersonal skills, patience, and multitasking abilities help you stand out in this role. These skills are crucial for efficiently resolving customer inquiries, ensuring satisfaction, and maintaining a positive brand image in a remote environment.

What are some common challenges Virtual Chat Assistants face when communicating with customers online?

Virtual Chat Assistants often encounter challenges such as interpreting ambiguous customer queries, managing multiple conversations simultaneously, and maintaining a consistent, friendly tone across all interactions. They must quickly adapt to different customer personalities and resolve issues efficiently, even with limited context. Continuous learning about company products and services, as well as utilizing knowledge bases, helps overcome these challenges and ensures high-quality support.

What are virtual chat assistants?

Virtual chat assistants are professionals who provide customer support, information, or other assistance online, primarily through chat platforms. They handle tasks such as answering customer inquiries, resolving issues, providing product or service information, and sometimes performing administrative work. Virtual chat assistants can work for a variety of industries and often work remotely, making them a flexible option for both employers and employees. Their goal is to ensure customers receive prompt, accurate, and helpful responses to their questions or concerns.

What is the difference between Virtual Chat Assistant vs Customer Service Representative?

AspectVirtual Chat AssistantCustomer Service Representative
CredentialsBasic computer skills, communication skillsHigh school diploma, customer service training
Work EnvironmentRemote, online platformsCall centers, retail stores, offices
Industry UsageE-commerce, tech companies, online servicesRetail, telecom, banking
Job FocusHandling online chats, providing info, troubleshootingPhone calls, in-person support, email

While both roles involve assisting customers, Virtual Chat Assistants primarily handle online chat inquiries remotely, focusing on digital communication. Customer Service Representatives often work in person or over the phone, providing direct support. The roles overlap in communication skills and industry usage but differ mainly in work environment and interaction methods.

More about Virtual Chat Assistant jobs
What cities are hiring for Virtual Chat Assistant jobs? Cities with the most Virtual Chat Assistant job openings:
What states have the most Virtual Chat Assistant jobs? States with the most job openings for Virtual Chat Assistant jobs include:
What job categories do people searching Virtual Chat Assistant jobs look for? The top searched job categories for Virtual Chat Assistant jobs are:
Virtual Chat Assistant jobs near you
Infographic showing various Virtual Chat Assistant job openings in the United States as of May 2026, with employment types broken down into 82% Full Time, and 18% Part Time. Highlights an 73% In-person, and 27% Remote job distribution, with an average salary of $50,749 per year, or $24.4 per hour.

Part-Time Virtual Training Coordinator (Temporary)

Specialized Recruiting Group - ExpressPros

Oklahoma City, OK • On-site

$20 - $22/hr

Temporary

Medical, Dental, Vision, Life

Posted 10 days ago

Job description

Schedule:
Part-Time | Tuesday – Friday | 9:00 AM – 5:00 PM
Schedule may transition to Monday – Friday.


Assignment Duration:
Temporary position from June through November, with a slight possibility of extension based on project completion timelines.


Position Overview:

Our client is seeking a highly organized and detail-oriented Virtual Training Coordinator to support the delivery of virtual training sessions during a large-scale digital transformation initiative. This role serves as the behind-the-scenes producer and administrator for virtual classes, ensuring smooth session execution while providing excellent support to both trainers and attendees.

This position is ideal for someone who thrives in a fast-paced environment, enjoys multitasking, and has strong technical and customer service skills.


Key Responsibilities:

  • Coordinate and support virtual training sessions from start to finish
  • Upload training materials for attendee access and download
  • Monitor attendance and maintain accurate participation records
  • Assist attendees and trainers through chat support during live sessions
  • Organize and manage breakout rooms
  • Support trainers with polling features, annotations, and session management
  • Admit participants into virtual sessions and troubleshoot basic technical issues
  • Post attendance records into the learning management system after each class
  • Maintain detailed documentation and ensure accuracy across multiple systems
  • Provide a high level of customer service and professionalism during all interactions


Qualifications:

  • Strong attention to detail and organizational skills
  • STRONG experience managing ZOOM meetings
  • Ability to multitask and manage multiple priorities simultaneously
  • Excellent communication and customer service abilities
  • Comfortable handling challenges and troubleshooting in a live virtual environment
  • Experience with attendance tracking and data entry preferred
  • Proficiency with:
    • Microsoft Outlook
    • Excel
    • Microsoft Teams
    • SharePoint
    • Zoom
    • Learning Management Systems (LMS)


Preferred Skills:

  • Previous experience supporting virtual meetings, webinars, or online training sessions
  • Ability to remain calm and professional in fast-paced or changing situations
  • Strong time management and follow-through skills

Company Description

Specialized Recruiting Group