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Virtual Chat Assistant Jobs in Tennessee (NOW HIRING)

Centerstone

Chat/Text Crisis Specialist

Nashville, TN · On-site +1

$20.05 - $28.10/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... * Assist in administrative tasks as needed KNOWLEDGE, SKILLS & ABILITIES * Effectively communicate via written, verbal, in person and virtual methods. * Demonstrates high-level customer service ...

Centerstone

988 Chat/Text Crisis Specialist

Nashville, TN · On-site

$19.10 - $26.80/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... * Assist in administrative tasks as needed KNOWLEDGE, SKILLS & ABILITIES * Effectively communicate via written, verbal, in person and virtual methods. * Demonstrates high-level customer service ...

Centerstone

988 Chat/Text Crisis Specialist

Nashville, TN · On-site +1

$19.10 - $26.80/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... * Assist in administrative tasks as needed KNOWLEDGE, SKILLS & ABILITIES * Effectively communicate via written, verbal, in person and virtual methods. * Demonstrates high-level customer service ...

Centerstone

Chat/Text Crisis Specialist, Third shift

Nashville, TN · On-site

$20.05 - $28.10/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... * Assist in administrative tasks as needed KNOWLEDGE, SKILLS & ABILITIES * Effectively communicate via written, verbal, in person and virtual methods. * Demonstrates high-level customer service ...

Centerstone

Chat/Text Crisis Specialist, Third shift

Nashville, TN · On-site +1

$20.05 - $28.10/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... * Assist in administrative tasks as needed KNOWLEDGE, SKILLS & ABILITIES * Effectively communicate via written, verbal, in person and virtual methods. * Demonstrates high-level customer service ...

hopebridge

Assistant Clinical Director (ACD)

Lebanon, TN · Hybrid

$500/day

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Relocation Packages Available  Responsibilities What You'll Do   The Assistant Clinical ... Chat with a recruiter on your schedule  * Virtual interview with a Regional BCBA  * Fast ...

hopebridge

Assistant Clinical Director (ACD)

Clarksville, TN · Hybrid

$500/day

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Relocation Packages Available  Responsibilities What You'll Do   The Assistant Clinical ... Chat with a recruiter on your schedule  * Virtual interview with a Regional BCBA  * Fast ...

American Logistics Authority

$1.8K - $3.5K/wk

As a Remote Logistics Coordinator , you'll assist with scheduling, communication, and freight ... Collaborate with a professional virtual operations team Qualifications: * Excellent communication ...

GEODIS

Executive Administrative Assistant-Salary

Brentwood, TN · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

Executive Administrative Assistant Who We Are: GEODIS specializes in unlocking business value in a ... Visit our website at workatGEODIS.com and chat with our virtual recruiter, Sophie, to fast-track ...

New

CFS

Credit Screening Representative

Goodlettsville, TN

$18 - $20/hr

Provide technical support to clients via phone, chat, and email, resolving issues related to credit ... * Assist team members with procedural questions and provide guidance on best practices * Train new ...

New

Vehlo

Customer Support Specialist

Knoxville, TN · On-site +1

$17.25 - $23.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provide timely, professional support to existing merchants via phone, email, and chat, serving as a ... one-time fixes. * Assist with escalated issues related to terminals, virtual terminals, card ...

VEHLO

Customer Support Specialist

Knoxville, TN

$17.25 - $23.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provide timely, professional support to existing merchants via phone, email, and chat, serving as a ... one-time fixes. * Assist with escalated issues related to terminals, virtual terminals, card ...

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Virtual Chat Assistant information

What are the key skills and qualifications needed to thrive as a virtual chat assistant?

To thrive as a Virtual Chat Assistant, you need strong written communication skills, quick typing abilities, and familiarity with customer service best practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and helpdesk software is typically required. Exceptional interpersonal skills, patience, and multitasking abilities help you stand out in this role. These skills are crucial for efficiently resolving customer inquiries, ensuring satisfaction, and maintaining a positive brand image in a remote environment.

What is a virtual chat assistant?

Virtual chat assistants are professionals who provide customer support, information, or other assistance online, primarily through chat platforms. They handle tasks such as answering customer inquiries, resolving issues, providing product or service information, and sometimes performing administrative work. Virtual chat assistants can work for a variety of industries and often work remotely, making them a flexible option for both employers and employees. Their goal is to ensure customers receive prompt, accurate, and helpful responses to their questions or concerns.

What is the difference between Virtual Chat Assistant vs Customer Service Representative?

AspectVirtual Chat AssistantCustomer Service Representative
CredentialsBasic computer skills, communication skillsHigh school diploma, customer service training
Work EnvironmentRemote, online platformsCall centers, retail stores, offices
Industry UsageE-commerce, tech companies, online servicesRetail, telecom, banking
Job FocusHandling online chats, providing info, troubleshootingPhone calls, in-person support, email

While both roles involve assisting customers, Virtual Chat Assistants primarily handle online chat inquiries remotely, focusing on digital communication. Customer Service Representatives often work in person or over the phone, providing direct support. The roles overlap in communication skills and industry usage but differ mainly in work environment and interaction methods.

What are some common challenges virtual chat assistants face when communicating with customers online?

Virtual Chat Assistants often encounter challenges such as interpreting ambiguous customer queries, managing multiple conversations simultaneously, and maintaining a consistent, friendly tone across all interactions. They must quickly adapt to different customer personalities and resolve issues efficiently, even with limited context. Continuous learning about company products and services, as well as utilizing knowledge bases, helps overcome these challenges and ensures high-quality support.

What are popular job titles related to Virtual Chat Assistant jobs in Tennessee?

For Virtual Chat Assistant jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Virtual Chat Assistant jobs in Tennessee look for?

The top searched job categories for Virtual Chat Assistant jobs in Tennessee are:

What cities in Tennessee are hiring for Virtual Chat Assistant jobs?

Cities in Tennessee with the most Virtual Chat Assistant job openings:

Virtual Chat Assistant jobs near you
Infographic showing various Virtual Chat Assistant job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 1% Temporary, and 3% Contract. Highlights an 97% Physical, 2% Hybrid, and 1% Remote job distribution.

Chat/Text Crisis Specialist

Centerstone

Nashville, TN • On-site, Remote

$20.05 - $28.10/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Centerstone rating

7.0

Company rating: 7.0 out of 10

Based on 64 frontline employees who took The Breakroom Quiz

40th of 240 rated social care providers

Job description

Centerstone is among the nation's leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people's lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team!
Centerstone, a trauma-informed organization, endorses an organizational culture built on understanding, recognizing and responding to those affected by trauma to strengthen resilience for our clients, staff and community. Come talk to us about joining the Centerstone team!
JOB DESCRIPTION:
SUMMARY OF POSITION
This is a remote position on a 24/7/365 mental health crisis/suicide prevention focused team. Handles incoming chat/text messages through the National Suicide Prevention Lifeline (NSPL), also known as 988. Provides brief clinical screenings, risk assessments and appropriate service linkage for individuals who are experiencing emotional distress. While the interactions begin online, this position may also support telephonic intervention if an individual would prefer or need continued support to ensure safety.
ESSENTIAL DUTIES & RESPONSIBILITIES
  • Provides telephonic or chat clinical screenings and risk assessments.
  • Answers crisis contacts via the chat/text platform to assess for suicide, safety and identify appropriate community resources to best meet individual needs.
  • Conducts follow-up calls for individuals who are deemed moderate to high risk for suicide.
  • Meets the ethical and clinical standards in compliance with all accreditation.
  • Actively participates in ongoing supervision, training and team meetings.
  • Assist in administrative tasks as needed

KNOWLEDGE, SKILLS & ABILITIES
  • Effectively communicate via written, verbal, in person and virtual methods.
  • Demonstrates high-level customer service skills and professional etiquette.
  • Demonstrate knowledge and competency in providing service linkage and referrals for programs, services, and other community resources.
  • Knowledge of suicide assessments.
  • Skill in providing crisis intervention.

QUALIFICATIONS
Education Level
Bachelor's degree in Behavioral Science, Psychology, Social Work, or related field required; or Certified Peer Recovery Specialist.
Years of Experience
Six months to one year of related crisis experience is preferred.
Required Certification/Licensure
N/A
PHYSICAL REQUIREMENTS
Standing - 10%
Sitting - 90%
Squatting - Occasional
Kneeling - Occasional
Bending - Occasional
Driving - Occasional
Lifting - Occasional
DISCLAIMER
The duties and responsibilities described in this document are not a comprehensive list and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands.
Time Type:
Full time
Pay Range:
$20.05--$28.10
Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:
  • Medical, dental, and vision health coverage
  • Flexible Spending and Health Savings Accounts
  • 403b retirement plan with company match
  • Paid time off and ten paid holidays
  • AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
  • Employee Resource Groups
  • Continuing education opportunities
  • Employee Assistance Program

Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. We treat all clients and colleagues with dignity and respect.
At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our Culture.
Our approach to culture is to create an environment that encourages, supports and celebrates the voices and experiences of our employees. We are committed to a culture of empowerment, respect, integrity and expertise that powers our innovation and connects us to each other, our clients and the communities we serve.
Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.

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