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Virtual Care Navigator Jobs in Washington (NOW HIRING)

Blackbird Health

Care Navigator - Hybrid

Vienna, VA

$23 - $26/hr

We deliver virtual and in-person mental health services across Pennsylvania, Virginia, and New ... Position Summary Blackbird Health's Care Navigators are an essential part of our integrated and ...

Blackbird Health

Care Navigator - Hybrid

Dunn Loring, VA · On-site

$23 - $26/hr

We deliver virtual and in-person mental health services across Pennsylvania, Virginia, and New ... Position Summary Blackbird Health's Care Navigators are an essential part of our integrated and ...

Blackbird Health

Care Navigator - Hybrid

Oakton, VA · On-site

$23 - $26/hr

We deliver virtual and in-person mental health services across Pennsylvania, Virginia, and New ... Position Summary Blackbird Health's Care Navigators are an essential part of our integrated and ...

Blackbird Health

Care Navigator - Hybrid

Vienna, VA · On-site +1

$23 - $26/hr

We deliver virtual and in-person mental health services across Pennsylvania, Virginia, and New ... Position Summary Blackbird Health's Care Navigators are an essential part of our integrated and ...

Blackbird Health

Care Navigator - Hybrid

Fairfax, VA

$23 - $26/hr

We deliver virtual and in-person mental health services across Pennsylvania, Virginia, and New ... Position Summary Blackbird Health's Care Navigators are an essential part of our integrated and ...

CVS Health

Case Manager, Registered Nurse

Annapolis, MD · Remote

$54.10K - $155.54K/yr

Position Summary This is a remote work from home role anywhere in the US with virtual training ... nurse navigator or nurse care coordinator experience as well as experience with transferring ...

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Virtual Care Navigator information

What are the key skills and qualifications needed to thrive as a Virtual Care Navigator, and why are they important?

To thrive as a Virtual Care Navigator, you need a background in healthcare support, patient navigation, and strong organizational skills, often supported by a relevant associate’s or bachelor’s degree. Familiarity with telehealth platforms, EHR systems, and patient scheduling software is typically required. Outstanding communication, empathy, and problem-solving abilities set top performers apart in this role. These skills are crucial for ensuring patients receive timely, effective care coordination and support in virtual healthcare environments.

How does a Virtual Care Navigator typically collaborate with healthcare providers and patients to ensure seamless care coordination?

Virtual Care Navigators act as a crucial bridge between patients and healthcare providers, often coordinating appointments, facilitating communication, and ensuring that patients understand their care plans. They regularly interact with physicians, nurses, and administrative staff to manage follow-ups and address patient concerns promptly. Navigators must balance empathy with organizational skills, as they often help troubleshoot digital health platforms and address barriers to virtual care. Effective collaboration helps minimize gaps in care, leading to better patient outcomes and satisfaction.

What are Virtual Care Navigators?

Virtual Care Navigators are healthcare professionals who assist patients with accessing and navigating telehealth services. They help patients schedule virtual appointments, troubleshoot technology issues, and understand their care plans. By serving as a liaison between patients and healthcare providers, Virtual Care Navigators ensure that individuals receive the care they need in a convenient and accessible manner. Their support is especially valuable for patients who may be unfamiliar with digital health tools or have complex healthcare needs.

What is the difference between Virtual Care Navigator vs Virtual Care Coordinator?

AspectVirtual Care NavigatorVirtual Care Coordinator
CredentialsTypically requires healthcare-related certifications or experienceOften requires healthcare or administrative certifications
Work EnvironmentRemote or telehealth settings, interacting directly with patientsRemote or clinic-based, coordinating care plans and services
Employer & IndustryHospitals, clinics, telehealth companiesHealthcare providers, insurance companies, telehealth services
Search & Comparison IntentUnderstanding roles in telehealth, patient navigationCare coordination, patient management roles

The Virtual Care Navigator primarily focuses on guiding patients through healthcare services remotely, often requiring healthcare experience. In contrast, the Virtual Care Coordinator manages care plans and coordinates services, with overlapping skills but different primary responsibilities. Both roles are vital in telehealth environments, but they serve distinct functions in patient care delivery.

What are the most commonly searched types of Care Navigator jobs in Washington? The most popular types of Care Navigator jobs in Washington are:
What are popular job titles related to Virtual Care Navigator jobs in Washington? For Virtual Care Navigator jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Virtual Care Navigator jobs in Washington look for? The top searched job categories for Virtual Care Navigator jobs in Washington are:
What cities in Washington are hiring for Virtual Care Navigator jobs? Cities in Washington with the most Virtual Care Navigator job openings:
Virtual Care Navigator jobs near you
Care Navigator - Hybrid

Care Navigator - Hybrid

Blackbird Health

Vienna, VA

$23 - $26/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Job description

About Blackbird Health

Blackbird Health is clinician-founded, owned, and operated by dedicated professionals. We believe that providing the best care for children starts with building the best possible team. We deliver virtual and in-person mental health services across Pennsylvania, Virginia, and New Jersey—and we're growing into new markets in 2026.

At Blackbird, we take a whole-child approach, looking at how the brain, body, and behavior interact to address the root causes of challenges, not just the symptoms. Every role matters here, and you'll join a collaborative, supportive, and innovative team that's shaping the future of pediatric mental health care. If you're passionate about helping children and families while growing your career, Blackbird is the place to make an impact.

Join us and help change mental health care for children for the better!

Position Summary

Blackbird Health's Care Navigators are an essential part of our integrated and collaborative care team. This isn't just an administrative role; once a new patient or family has begun care, you serve as a constant source of support and operate as the ultimate owner of their experience - answering questions, providing education, ushering on to next steps, and ensuring each patient is well cared for. This is a hybrid position requiring 3-5 days onsite per week at the Vienna, VA clinic location, with hours from 12-8pm ET, Monday through Friday.

What makes you, you:

  • People-Focused: You have a passion for providing high-quality, human-centered service, with a knack for building rapport and ensuring others feel supported and understood.
  • A Natural Problem-Solver: You are proactive and resourceful, able to anticipate needs and solve complex issues with an eye towards improving processes and experiences for the future
  • Detail-Oriented: You have a meticulous approach to administrative tasks from scheduling and documentation to tracking and managing communications, ensuring nothing falls through the cracks.
  • Tech-Savvy: You are proficient with technology and can quickly learn new platforms like our EHR and scheduling tools. You're comfortable navigating phone systems, text messaging, and email to provide transparent and timely communication.
  • Collaborative: You thrive in a team environment- excited to pitch in and able to juggle the sometimes competing priorities of supporting both patients/customers but also your peers

How you'll make an impact:

  • Deliver a Seamless Patient Experience: Be the main point of contact for established patients, fielding inbound calls, messages, and emails with exceptional responsiveness, empathy, and professionalism. You'll answer questions, track down information, and ensure families feel heard and supported with transparency and follow-up.
  • Navigate the Care Journey: Guide patients and families through our care model, including scheduling and confirming appointments (both initial evaluations and ongoing therapy/medication checks). You'll manage a specific group of providers, becoming familiar with their practices to ensure patients are scheduled appropriately and receive timely access to care. You'll also own the critical administrative tasks that make care possible such as managing provider orders, screenings, and scheduling.
  • In-Office/Hybrid Support: As a hybrid teammate, you'll help maintain a welcoming and professional in-office environment - supporting patients and providers in person, managing mail, restocking supplies, opening/closing the office, and generally ensuring our physical spaces support a great experience.
  • Uphold Privacy & Compliance: You will be a guardian of patient privacy, adhering to strict confidentiality and data protection standards, including HIPAA regulations and complex family consent laws, to ensure all sensitive information is handled securely and ethically.
Benefits
  • Medical, Dental & Vision coverage
  • 401k (with a company match)
  • Employer-paid life insurance coverage
  • Generous paid time off
  • Opportunities for career growth
  • Diverse and experienced leadership team, supportive work culture
Salary Range
$23—$26 USD

Join us!

To raise the standard of pediatric mental health care through accurate understanding and precise treatment that reflect how each child's brain, body, and behavior work together.

"It's so rare to find comprehensive care like this---from testing to therapy to med management (and more)--all in one place. In addition, the school advocacy support we receive is unprecedented. We no longer feel like we are managing things alone."

Fostering an inclusive environment:

Blackbird is committed to cultivating and preserving a culture of inclusion and belonging. We are able to grow and learn better together with a diverse team of employees. In recruiting for our team, we welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran status, color, religion, disability, sexual orientation and beliefs. Blackbird provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type. If you need a reasonable accommodation during the application or interview process, please contact us at recruiting@blackbirdhealth.com so we can support you.

Our patient support team is busy helping children and families, please do not call or email them about your application — this helps us process your application more efficiently.