Virtual Call Center Jobs in Raleigh, NC (NOW HIRING)

As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma get medicines for the people who need them. We help customers gain insight and access to their markets and demonstrate their product value to payers, physicians, and patients. A significant part of our business is acting as the biopharma sales force to physicians or providing nurses to educate patients or prescribers. With the right experience, you can help deliver medical breakthroughs in the real world.

We are excited to announce that currently we are looking for Nurse Educators to join our team of over 10,000 global field personnel supporting our pharmaceutical and biotech clients.

Nurse Educator (LPN) - Ambassador Center of Excellence (ACE)

Patients are at the center of our business strategies. The Nurse Educator - Patient Engagement Center Program is an educational-based program designed as a resource for patients living with chronic diseases that have been prescribed for specific medications. The Nurse Educators provide patient-focused education to assist patients to better manage their disease state and access appropriate resources associated with their prescribed medication. Nurse Educators are responsible for participating in one-on-one communications with patients. The Nurse Educator interacts with enrolled patients by telephone, video platforms, email, and SMS (text) strictly following the guidelines of the program. The Nurse Educator program is educational based. Nurse Educators do not provide medical advice or work clinically within this role.

The Nurse Educator will:

• Coordinate and facilitate the connection between patients and program approved, patient-based resources.
• Provide educational training to patients on specific disease states and medication administration as prescribed by their Healthcare professional.
• Provide education to foster appropriate dialogue between patients and health care providers.
• Support treatment decisions made between the patient and healthcare provider.
• Provide product-related training as outlined in the program guidelines.
• Any additional duties assigned by program management.

Job Qualifications:

• Active LPN nursing license in primary residency state of North Carolina required
• Posses or be willing to begin the process of obtaining a Compact multi-state license upon start date required.

• Posses or be willing to begin the process of obtaining a California nursing license upon start date required.
• 3+ years clinical experience in healthcare to include hospital, home health, pharmaceutical or biotech preferred.
• Nurse educator experience preferred.
• Valid driver's license required.
• Direct interaction with patients and support for persistence and compliance experience.
• Knowledge of clinical data and pharmacology.
• Prior experience working in a virtual or call center environment and providing patient education telephonically preferred.
• Demonstrated time management skills; planning and prioritization skills; ability to multi-task and maintain prioritization of key projects and deadlines.
• Demonstrated effective presentation skills; ability to motivate others; excellent interpersonal (written and verbal) skillswith demonstrated effectiveness to work cross functional and independently.
• Demonstrated ability to work and drive results and with enthusiasm.
• Demonstrated ability to develop and execute plans in an independent environment.
• Demonstrated ability to take initiative and vision, challenge existing assumptions and interpretations.
• Demonstrated ability to effectively build relationships with third parties using good negotiation skills.
• Demonstrated ability to adapt to changing work environments and responsibilities.
• Fully competent in MS Office (Word, Excel, PowerPoint) and iPad technology
• Bilingual in English/Spanish preferred.
• Must be able to work a flexible schedule, including coverage across multiple shifts: (8am - 5pm, 9:30am - 6:30pm, 11am - 8pm) as needed to support patient needs
• Flexibility to support patients on Mountain or Pacific time zones as assigned.
• Must be flexible to work weekends or evenings as needed.
• Travel <20%
• Duties may require compliance with client requirements that all those performing services on-site be fully vaccinated.

Work Environment

This hybrid position will take place primarily in an office setting in the Raleigh/Durham area, NC.

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IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more athttps://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.