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Bank Call Center Jobs in Raleigh, NC (NOW HIRING)

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Bank Call Center information

See Raleigh, NC salary details

$10

$17

$24

How much do bank call center jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for bank call center in Raleigh, NC is $17.41, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $18.70 per hour, depending on experience, location, and employer.

What do bank call centers do?

A bank call center employs representatives who handle customer inquiries, provide account information, assist with transactions, and resolve issues related to banking services. They often use customer relationship management (CRM) software and require good communication skills to serve clients efficiently.

What is the difference between Bank Call Center vs Bank Customer Service Representative?

AspectBank Call CenterBank Customer Service Representative
CredentialsHigh school diploma; some roles may require banking certificationsHigh school diploma; banking certifications optional
Work EnvironmentCall center setting, primarily phone-basedBranch or office, in-person and phone interactions
Employer & Industry UsageBanking institutions, call centersBank branches, customer service departments
Common Search & ComparisonYesYes

The main difference is that Bank Call Center roles focus on handling customer inquiries via phone in a call center environment, while Bank Customer Service Representatives often work directly in branches or offices, providing in-person and phone support. Both roles require similar credentials but differ mainly in work setting and daily tasks.

What job makes $10,000 a month without a degree?

In a bank call center, high-level roles such as senior customer service managers or specialized financial advisors can earn around $10,000 per month, especially with extensive experience and performance bonuses. These positions often require strong communication skills, industry knowledge, and sometimes certifications, but may not always require a formal degree.

What Are the Qualifications to Get a Bank Call Center Job?

The qualifications that you need to start a career in a bank call center include excellent customer service skills, knowledge of bank products and procedures, and a high school diploma or GED certificate. Employers may prefer applicants with a finance-related degree or applicants who have completed finance courses in college. Other requirements may depend on the responsibilities of your job. A call center supervisor may need management experience or a degree in business administration or management. Employers may also require new call center workers to undergo customer service training before they work independently.

What are some common challenges faced by employees in a bank call center, and how are they typically addressed?

Employees in a bank call center often encounter high call volumes, dealing with a diverse range of customer inquiries and sometimes handling frustrated or upset callers. To address these challenges, most centers provide thorough training on communication, conflict resolution, and the bank's products and services. Regular team meetings and support from supervisors help staff stay updated on procedures and provide a forum to share best practices. Additionally, many banks offer wellness programs and encourage taking scheduled breaks to help manage stress and maintain a positive work-life balance.

What is the highest paying call center job?

In call centers, supervisory or managerial roles such as Call Center Manager or Operations Manager tend to be the highest paying positions, often earning significantly more than frontline customer service representatives. These roles typically require leadership skills, experience, and sometimes certifications, and they may involve overseeing multiple teams or departments.

Does PNC bank offer remote positions?

Bank call center positions at PNC Bank are often available as remote roles, especially for customer service representatives. These positions typically require strong communication skills and familiarity with banking products, and may involve working from home full-time or part-time depending on the company's current staffing needs.

What are the key skills and qualifications needed to thrive as a Bank Call Center Representative, and why are they important?

To thrive as a Bank Call Center Representative, you need strong customer service skills, basic financial knowledge, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and secure data handling protocols is important. Excellent communication, patience, and problem-solving abilities set top performers apart in handling diverse customer needs. These skills ensure representatives can efficiently resolve customer inquiries, protect sensitive information, and maintain high satisfaction in a fast-paced environment.

What are bank call center jobs?

Bank call center jobs involve assisting customers over the phone with their banking needs, such as answering account inquiries, resolving issues, processing transactions, and providing information about products and services. Employees in these roles are typically responsible for delivering excellent customer service, handling complaints, and ensuring customer satisfaction. They may also help with fraud prevention and guide customers through digital banking tools. Strong communication skills, problem-solving abilities, and knowledge of banking policies are important for success in this job.
More about Bank Call Center jobs
What are the most commonly searched types of Bank Call Center jobs in Raleigh, NC? The most popular types of Bank Call Center jobs in Raleigh, NC are:
What are popular job titles related to Bank Call Center jobs in Raleigh, NC? For Bank Call Center jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Bank Call Center jobs in Raleigh, NC look for? The top searched job categories for Bank Call Center jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Bank Call Center jobs? Cities near Raleigh, NC with the most Bank Call Center job openings:
Bank Call Center jobs near you
Infographic showing various Bank Call Center job openings in Raleigh, NC as of June 2026, with employment types broken down into 100% Full Time. Highlights an 91% In-person, and 9% Remote job distribution, with an average salary of $36,215 per year, or $17.4 per hour.

Customer Service Representative - Call Center

Global Bankers Life Insurance

Durham, NC

$15 - $20.50/hr

Full-time

Posted 24 days ago

Job description

Company Description

Global Bankers Insurance Group, LLC ("Global Bankers") represents and manages a consortium of rapidly growing life and annuity insurance and reinsurance companies.  We have operations throughout the U.S. and in select international markets. Our primary product suite consists of fixed annuities, life insurance and some supplemental products, distributed primarily through independent agents and worksite channels. In addition, we are an active reinsurer of both new and in force books of business. Global Bankers offers an entrepreneurial work environment that provides opportunities for constant learning & growth. Additional information can be found at www.GlobalBankers.com.

Job Description

Under supervision, provide customers efficient and courteous service by responding to routine and non-routine inquiries.  Handle policy retention responsibilities.  Process service requests, by phone, mail, fax or e-mail. 

Must be able to work 11am-8pm

Responsibilities:

  • Receive calls from policy owners and/or their representatives or agents; process service requests for policy withdrawals, cancellations, explain benefits, ownership or beneficiary changes, and provide wide-ranging information regarding company products and policy transactions.
  • Research and resolve complex customer concerns/problems using computer systems, manual files, microfiche or through interdepartmental communications.
  • Process complex payments.
  • Process individual specialty jobs which include surrenders, plan changes, EOB's owner/beneficiary changes, mutual fund plan changes, and ACH/bounced recoveries.
  • Correspond with customers for resolution of their concerns through outgoing calls or written documentation and provides additional information to conserve policies.
  • May provide assistance and support for less experienced departmental personnel.
  • May perform more complex payment processing duties.
  • Comply with HIPAA, Diversity Principles, Corporate Integrity, Compliance Program policies and other applicable corporate and departmental policies.
  • Maintain complete confidentiality of company business.
  • Maintain communication with management regarding developments within areas of assigned responsibilities and perform special projects as required or requested.
Qualifications

Required:

  • Bachelors Degree
  • Recent college grads are encouraged to apply 
  • Able to work efficiently in fast paced environment 
  • One year of customer service experience in a call center environment
  • Clear and concise verbal and written communication skills
  • Experience operating standard office equipment
  • Intermediate PC skills to include Word, Excel, and Outlook
Additional Information

All your information will be kept confidential according to EEO guidelines.

Apply