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Work From Home Inbound Outbound Call Center Jobs in Raleigh, NC

1st Class Assist

Appointment Setter

Raleigh, NC · Remote

... inbound and outbound call center solutions and administration support to businesses at an ... Appointment Setters needed to work from their home setting appointments for our company in any city ...

EmergeOrtho

Call Center Specialist

Durham, NC · On-site +1

$15.25 - $19/hr

Join EmergeOrtho as a Call Center Specialist - Work from Home! EmergeOrtho is committed to being the trusted leader in innovative, quality-focused comprehensive musculoskeletal care. With offices ...

MDS Communications

Call Center Representative

Cary, NC · Remote

$15 - $16/hr

... work at home free from normal household interruptions Basic computer skills. A commitment and ... The opportunity to advance to management positions, Inbound Donor Services positions, as well as ...

MDS Communications

Call Center Representative

Cary, NC · Remote

$15 - $16/hr

... work at home free from normal household interruptions Basic computer skills. A commitment and ... The opportunity to advance to management positions, Inbound Donor Services positions, as well as ...

MDS Communications

Remote Call Center Agent

Cary, NC · Remote

$15 - $16/hr

... work at home free from normal household interruptions Basic computer skills. A commitment and ... The opportunity to advance to management positions, Inbound Donor Services positions, as well as ...

MDS Communications

Remote Call Center Sales Agent

Cary, NC · Remote

$15 - $16/hr

... work at home free from normal household interruptions Basic computer skills. A commitment and ... The opportunity to advance to management positions, Inbound Donor Services positions, as well as ...

MDS Communications

Remote Call Center Sales Rep

Cary, NC · Remote

$15 - $16/hr

... work at home free from normal household interruptions Basic computer skills. A commitment and ... The opportunity to advance to management positions, Inbound Donor Services positions, as well as ...

AMBA

Inside Sales Insurance Specialist

Raleigh, NC · Remote

We work with some of the most significant retired public employee associations in the country ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

Cary, NC · Remote

$50K - $60K/yr

We work with some of the most significant retired public employee associations in the country ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

Raleigh, NC · Remote

$50K - $60K/yr

We work with some of the most significant retired public employee associations in the country ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

Cary, NC · Remote

We work with some of the most significant retired public employee associations in the country ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

Raleigh, NC · Remote

$50K - $60K/yr

We work with some of the most significant retired public employee associations in the country ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

Cary, NC · Remote

$50K - $60K/yr

We work with some of the most significant retired public employee associations in the country ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

EmergeOrtho

Call Center Specialist

Durham, NC · On-site +1

$15.25 - $19/hr

Description Join EmergeOrtho as a Call Center Specialist - Work from Home! EmergeOrtho is committed to being the trusted leader in innovative, quality-focused comprehensive musculoskeletal care. With ...

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All JobsWork From Home Inbound Outbound Call Center JobsWork From Home Inbound Outbound Call Center Jobs in Raleigh, NC

Work From Home Inbound Outbound Call Center information

See Raleigh, NC salary details

$12

$18

$29

How much do work from home inbound outbound call center jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for work from home inbound outbound call center in Raleigh, NC is $18.79, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $21.73 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Work From Home Inbound Outbound Call Center position, and why are they important?

To thrive as a Work From Home Inbound Outbound Call Center representative, you need excellent verbal communication, active listening, and problem-solving abilities, typically supported by a high school diploma or equivalent. Familiarity with CRM software, VOIP phone systems, and basic computer proficiency is often required, and some employers may prefer prior call center experience or certifications in customer service. Strong organizational skills, patience, and the ability to remain calm under pressure are critical soft skills for this position. These qualifications are important because they help ensure efficient, professional, and customer-focused service, even in a remote environment.

What is a Work From Home Inbound Outbound Call Center job?

A Work From Home Inbound Outbound Call Center job involves handling incoming and outgoing calls for a company remotely. Inbound calls typically include customer inquiries, support requests, or order processing, while outbound calls may involve sales, follow-ups, or surveys. Agents use a computer, headset, and internet connection to interact with customers. Strong communication skills and the ability to work independently are essential. Many companies provide training and scripts to help employees succeed in their roles.

What are some common challenges faced by Work From Home Inbound Outbound Call Center representatives, and how can they be managed?

A frequent challenge in work-from-home call center roles is managing distractions and maintaining productivity in a home environment. Representatives may also encounter high call volumes, difficult customers, and the need to quickly switch between different tasks or types of calls. Staying organized with a dedicated, quiet workspace and adhering to a set schedule can help manage these challenges. Utilizing provided training resources and maintaining regular virtual communication with supervisors and teammates also supports successful performance and a sense of team collaboration.

What are popular job titles related to Work From Home Inbound Outbound Call Center jobs in Raleigh, NC? For Work From Home Inbound Outbound Call Center jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Work From Home Inbound Outbound Call Center jobs in Raleigh, NC look for? The top searched job categories for Work From Home Inbound Outbound Call Center jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Work From Home Inbound Outbound Call Center jobs? Cities near Raleigh, NC with the most Work From Home Inbound Outbound Call Center job openings:
Work From Home Inbound Outbound Call Center jobs near you
Infographic showing various Work From Home Inbound Outbound Call Center job openings in Raleigh, NC as of June 2026, with employment types broken down into 93% Full Time, and 7% Contract. Highlights an 100% Remote job distribution, with an average salary of $39,077 per year, or $18.8 per hour.
Remote Outbound Call Center Agent

Remote Outbound Call Center Agent

MDS Communications

Cary, NC • Remote

$15 - $16/hr

Full-time

Medical, PTO

Posted 4 days ago

Job description

Job DetailsLevel: EntryJob Location: North Carolina Remote - NCEducation Level: Not SpecifiedSalary Range: $15. 00 - $16. 00 HourlyJob Shift: AnyMDS Communications is looking to hire Call Center Representatives!
Are you seeking a job with real purpose—where your efforts help people in need and support causes you care deeply about? As a Communication Specialist at MDS Communications, you won’t just make calls—you’ll make a difference.
For over 33 years, the nation’s most respected non-profits have partnered with MDS Communications to lead impactful telephone fundraising programs and donor communications. With over 400 employees across 18 states, we’re one of the largest and most trusted names in the industry. Our clients include renowned charities like: Special Olympics, Habitat for Humanity, CARE, Heifer International, Operation Smile, Project Hope, Save the Children, the International Fellowship of Christians and Jews, The American Red Cross, and Christian ministries like Focus on the Family, Prison Fellowship, the Navigators and Catholic Medical Mission Board. We are fully registered in all 50 states and uphold the highest standards of legal and ethical compliance.
As an MDS Communication Specialist you will:
Receive in-depth training.
Be assigned to one of four MDS “Teams” that calls on behalf of a set of MDS clients.
Call for 4-8 different clients over the course of an 8 hour day, using predictive dialing equipment. We typically handle about 16-24 completed calls per hour with an average of about 20 - 30 seconds between calls.
Communicate with donors and prospective donors in a positive, engaging and enthusiastic manner using a carefully crafted script that is approved by our clients.
Secure financial gifts from donors and prospective donors on behalf of our clients.
Maintain minimum fundraising and productivity metrics.
Successful applicants will bring:
1 year or more of successful outbound telemarketing experience or a strong general employment record with long term stability
Dedicated wired internet connection
A quiet place to work at home free from normal household interruptions
Basic computer skills.
A commitment and enthusiasm to the charitable and non-profit causes we represent.
A willingness to learn.
Persistence
Benefits of joining MDS:
$15-$16 per hour for 40 hours shifts (depending on schedule).
Participation in our performance bonus program (MDS paid $635,000 in bonuses in 2024, equating to over $12,000 per week). Top performers consistently earn $8-$10+ in hourly bonus on top of the wages mentioned above.
Paid break time.
Health insurance eligibility after just 2 months. MDS pays 75% of base employee premiums.
Paid time off.
The opportunity to advance to management positions, Inbound Donor Services positions, as well as manage portfolios of $1k-$10k donors for our clients. MDS seeks to promote from within whenever possible.
MDS Communications is a faith-based company rooted in Christian values. While we don’t require employees to share our beliefs, we do ask they respect our desire to be salt and light in a dark and desperate world —both through our work and how we treat one another. Because God loves redemption stories, we’re proud to be a recovery-friendly workplace. If you are sober and committed to extending your sobriety, we want to help you on that journey.Qualifications

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