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Work From Home Call Quality Analyst Jobs in Raleigh, NC

HMG Careers

Work From Home Sales Specialist

Moncure, NC · Remote

$69K/yr

What We Offer * Remote, work-from-home career * Average first-year earnings of $69K through ... High-quality leads provided with no cold calling friends or family * Flexible scheduling within a ...

HMG Careers

Work From Home Sales Specialist

Sims, NC · Remote

$69K/yr

What We Offer * Remote, work-from-home career * Average first-year earnings of $69K through ... High-quality leads provided with no cold calling friends or family * Flexible scheduling within a ...

HMG Careers

Work From Home Sales Specialist

Butner, NC · Remote

$69K/yr

What We Offer * Remote, work-from-home career * Average first-year earnings of $69K through ... High-quality leads provided with no cold calling friends or family * Flexible scheduling within a ...

HMG Careers

Work From Home Sales Specialist

Garner, NC · Remote

$69K/yr

What We Offer * Remote, work-from-home career * Average first-year earnings of $69K through ... High-quality leads provided with no cold calling friends or family * Flexible scheduling within a ...

HMG Careers

Work From Home Sales Specialist

Bailey, NC · Remote

$69K/yr

What We Offer * Remote, work-from-home career * Average first-year earnings of $69K through ... High-quality leads provided with no cold calling friends or family * Flexible scheduling within a ...

HMG Careers

Work From Home Sales Specialist

Cary, NC · Remote

$69K/yr

What We Offer * Remote, work-from-home career * Average first-year earnings of $69K through ... High-quality leads provided with no cold calling friends or family * Flexible scheduling within a ...

HMG Careers

Work From Home Sales Specialist

Durham, NC · Remote

$69K/yr

What We Offer * Remote, work-from-home career * Average first-year earnings of $69K through ... High-quality leads provided with no cold calling friends or family * Flexible scheduling within a ...

HMG Careers

Work From Home Sales Specialist

Bunn, NC · Remote

$69K/yr

What We Offer * Remote, work-from-home career * Average first-year earnings of $69K through ... High-quality leads provided with no cold calling friends or family * Flexible scheduling within a ...

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All JobsCall Quality Analyst JobsWork From Home Call Quality Analyst JobsWork From Home Call Quality Analyst Jobs in Raleigh, NC

Work From Home Call Quality Analyst information

See Raleigh, NC salary details

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$31

$49

How much do work from home call quality analyst jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for work from home call quality analyst in Raleigh, NC is $31.51, according to ZipRecruiter salary data. Most workers in this role earn between $23.61 and $35.96 per hour, depending on experience, location, and employer.

What is a work from home call quality analyst?

A Work From Home Call Quality Analyst is responsible for monitoring and evaluating customer service calls to ensure quality standards are met. They assess agent performance, provide feedback, and identify areas for improvement in communication and service delivery. This role typically involves analyzing call recordings, preparing reports, and working with teams to enhance the customer experience. Strong attention to detail, communication skills, and familiarity with quality assurance metrics are essential. Working remotely, they use specialized software to track and report performance trends.

What does a typical workday look like for a work from home call quality analyst?

As a Work From Home Call Quality Analyst, your day typically involves reviewing recorded or live calls, assessing them against company quality standards, and documenting your evaluations using specialized software. You may also participate in calibration sessions with other analysts to ensure consistency, and provide feedback or coaching tips to customer service agents. Regular virtual meetings with your team and managers are common, fostering collaboration and alignment on quality goals. This remote structure allows for a focused, task-driven environment while still offering opportunities for interaction and professional development.

What are the key skills and qualifications needed to thrive as a work from home call quality analyst?

To thrive as a Work From Home Call Quality Analyst, you need strong analytical skills, attention to detail, and prior experience in call center operations or quality assurance, often supported by a relevant degree or equivalent work experience. Familiarity with quality monitoring tools such as NICE, Verint, or Calabrio, as well as CRM and telephony systems, is usually required. Excellent communication, critical thinking, and time management skills help analysts provide constructive feedback and consistently meet deadlines while working independently. These abilities ensure accurate evaluation of customer interactions, support agent development, and maintain high service standards for remote teams.

What are popular job titles related to Work From Home Call Quality Analyst jobs in Raleigh, NC?

For Work From Home Call Quality Analyst jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Work From Home Call Quality Analyst jobs in Raleigh, NC look for?

The top searched job categories for Work From Home Call Quality Analyst jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Work From Home Call Quality Analyst jobs?

Cities near Raleigh, NC with the most Work From Home Call Quality Analyst job openings:

Work From Home Call Quality Analyst jobs near you
Infographic showing various Work From Home Call Quality Analyst job openings in Raleigh, NC as of August 2026, with employment types broken down into 88% Full Time, 6% Part Time, 3% Temporary, and 3% Contract. Highlights an 100% Remote job distribution, with an average salary of $65,540 per year, or $31.5 per hour.

Work From Home - Enrollment Specialist

AO Garcia Agency

Raleigh, NC • On-site, Remote

Full-time

Re-posted 29 days ago

Job description

Are you a passionate individual seeking a fulfilling career that offers flexibility and growth opportunities? Look no further! With the option to work from home and enjoy a flexible schedule, you can balance your personal and professional life seamlessly while advancing your career.

In this role, you will assume a vital position in securing families' financial well-being..

Typical day-to-day tasks include:
Conducting virtual consultations with clients.
Assessing clients' needs and imparting knowledge on solutions.
Cultivating lasting client relationships through consistent, periodic check-ins.
Completing related administrative tasks (like note taking, appointment setting, etc.) as needed.

Incentives include but not limited to:
No cold calling
Qualified lead program
Advancement based on performance
Weekly pay
Mentorship and complete training
Industry leading tools and technology access
Work from home (web conference-based presentations)

Looking for candidates who hold the below characteristics:
Passionate. Competitive. Motivated. Dependable. Hardworking. Adaptable. Flexible, Trainable.

If you are a hard-working, motivated team player, this may be an opportunity for you!

*All interviews will be conducted via Zoom video conferencing
(Global Elite Empire Consultants is a third-party recruiter, not an insurance agency)
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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