Work From Home Call Quality Analyst Jobs in Raleigh, NC

Description

Publishing Concepts, LP (PCI) is a Fortune 100 Best Companies to Work For, headquartered in Dallas, Texas. For over a century, we have partnered with universities and nonprofit organizations to deepen alumni engagement and strengthen the relationships that fuel philanthropy.

At PCI and our StoryCause fundraising division, we help institutions capture alumni and donor stories at scale, turning meaningful conversations into insights that inspire giving. 

By combining human connection with data-driven insight, we help advancement teams build stronger donor relationships and ultimately inspire greater generosity for the missions they serve.

Our work sits at the intersection of storytelling, relationships, and philanthropy. Every conversation we facilitate helps institutions better understand the people who care about their mission, unlocking deeper engagement, stronger communities, and generating long-term financial impact for the institutions we serve.

Through PCI and our StoryCause fundraising department, we help universities and nonprofits capture donor stories at scale, transforming conversations into meaningful insights that inspire giving. We don't just strengthen connections - we capture, curate, and preserve the world's stories.

Inside Sales Associates Job Description

We are seeking a highly motivated and detail-oriented Inside Sales Associate to join our team. Your primary responsibility is to engage with clients and guide them through our sales process with exceptional professionalism and efficiency. This role demands keen attention to detail, a commitment to following established processes, and a proactive approach to closing deals while ensuring excellent attendance!

What you bring:

• A love for sales and a positive, challenge-driven mindset.
• Resilience, dedication to excellence, and a results-oriented approach.
• Exceptional communication, active listening, and genuine empathy to connect with clients across a variety of Partners.
• Goal-oriented, coachable, and motivated to deliver an outstanding experience on every call.
• Strong keyboarding, spelling, and attention to detail.
• Your authentic self and personality - we're hiring you for YOU!

How we differ from other Contact Centers:

Our Culture! At PCI, we don't just work, we connect, celebrate, and grow together. Our team thrives on joy, recognition, and continuous growth, guided by our five core values: Pursue Excellence Purposefully, Act with Integrity, Innovate a Culture of Fun & Relationships, Unlock Human Potential, and Lead with a Servant's Heart. We promote from within, support each other, and challenge ourselves every day to make meaningful connections and leave a lasting impact. If you want to do work that matters and be part of a team that's purpose-driven, as it is fun, we want to meet you!

Inside Sales Responsibilities:

Inbound and Outbound Calls:

• Handle a high volume of 20-50 inbound and outbound calls from clients. Make every call count. Connect, listen, and leave a lasting impression.

Client Engagement:

• Make every call count. Connect, listen, and leave a lasting impression. Handle every interaction with clients with professionalism and care, to ensure every client is referenceable and that we consistently represent our Partners to the best of our ability.

Sales Processes:

• Follow our established sales processes and scripts to ensure consistency and maximize success. Continuously improve your understanding and execution of these procedures.
• Build value throughout the call, update client records, and pitch three branded apparel and commemorative books offerings on every call. Light fundraising and donation collection.
• Close with confidence - tackle objections, deliver strong rebuttals, and ensure every client walks away impressed.

Coaching and Training:

• Participate in ongoing coaching and training to stay updated on product knowledge, campaigns, and sales techniques, and share best practices.

Independent Sales Activities:

• Work autonomously from your home office to handle inbound leads and make outbound calls to prospective clients. Self-directed coaching is required.

Feedback Loop:

• Actively seek feedback from your leaders, sales team, and peers to continuously improve the quality of service and address growth areas.

Accountability and Attendance:

• Maintain excellent attendance and punctuality to ensure consistent coverage to care for our clients by keeping your commitment to your schedule, breaks, lunches, and meetings to optimize team collaboration and workflow.

Requirements

Requirements for Inside Sales Associates

• This position is remote; however, the employee must reside permanently in one of the following states: AL, AR, FL, GA, KS, MI, NC, OK, SC, TN, TX, or VA.
• Minimum 1 year of total work history - professional sales experience or 4-year college degree (preferred).
• Minimum High School Degree or Equivalent.
• Must complete a background check within 48 hours of receiving an offer.
• Must complete a reference check (3 professional references needed).
• Must have a quiet workspace: Free of disruptions for professional call handling.
• Experience preferred in making high-volume sales calls.
• Knowledge in Zoom, Microsoft Office Suite, Five9, or other call center software preferred.

Technical Requirements:

• Must have hard-wired Internet Connection: We are unable to work off Wi-Fi.
• Must have a Download speed above 10/Upload Speed above 5.
• Must have a quiet and distraction-free work environment at home conducive to making and receiving calls professionally.
• Desktop Equipment provided: You must work off our equipment.

Physical Requirements:

Must be able to sit for long periods of time.

Inside Sales Associates Pay Rate and Schedule:

• Rate of pay: $16 per hour + uncapped commission.
• Average Associates earn $40K to $45K per year!
• Top Performers earn $45K plus per year!
• Must be able to work any 8-hour shift between 8 am CST and 8 pm CST.
• Scheduled one-hour lunch and two 15-minute breaks daily.
• Monday - Friday, offering full-time shifts only.
• One to two Saturdays per quarter (about one to two Saturdays every three months).

Benefits for Inside Sales Associates - Telemedicine, Medical Insurance, Health Spending Account (HSA), Medical, Dental, Vision, and Life Insurance, Wellness Program, 401K with company match, PTO (vacation, sick, personal, holidays, half-holidays), Bereavement leave, Tuition Reimbursement, and more!

Additional Company Awards

Texas

Great Place to Work: (2 consecutive years)

Best Companies to Work for in Texas (6 consecutive years)

Top 100 Places to Work: Dallas Morning News (7 consecutive years)

Dallas 100: SMU Caruth Inst for Entrepreneurship (3 consecutive years)

Top 100 Places to Work: San Antonio Express-News (2 consecutive years)

San Antonio Business Journal: Best Places to Work (3 consecutive years)

Virginia

Top 100 Places to Work: Inside Business, The Hampton Roads Business Journal (2 consecutive years)

Virginia Business: Best Places to Work (3 consecutive years)

Arkansas

Arkansas Business: Best Places to Work (2 consecutive years)

National

Intl. Customer Management Institute (ICMI) - 2021

Top Workplaces 2021, 2022 - received 7 Culture Excellence Awards

Inc.5000 Fastest Growing Companies in America - 2020 with a growth rate of 102.48%, putting us in rarefied company with organizations such as Microsoft, Timberland, Vizio, Intuit, Chobani, Oracle, and Zappos.com

Learn more about PCI http://notthebigcompany.com/

PCI is firmly committed to the principle of equal employment opportunity. PCI offers employment opportunities without regard to race, color, sex, age, religion, national origin, disability, U.S. military, and or other prohibited bases of discrimination, both state and local. All aspects of the employment relationship (including recruiting, hiring, training, working conditions, compensation, promotion, discipline, and termination) are subject to this policy. Candidates must pass a pre-employment background check.

#ZR

***We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas***