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Work From Home Call Quality Analyst Jobs (NOW HIRING)

Sagility

Quality Analyst

Concord, NC · Remote

... work at home role. Key areas of responsibility: * Remotely monitors customer service skills of all customer service representatives to ensure quality call handling, accurate coding in CRS and ...

Sagility

Quality Analyst

... work at home role. Key areas of responsibility: * Remotely monitors customer service skills of all customer service representatives to ensure quality call handling, accurate coding in CRS and ...

Sagility LLC

Quality Analyst

The purpose of this role is to promote excellent call quality, contact handling and documentation ... Work@Home NationWideUnited States of America

Sagility

Quality Analyst

Concord, NC · Remote

The purpose of this role is to promote excellent call quality, contact handling and documentation ... Work@Home USAUnited States of America

Sagility LLC

Quality Analyst

The purpose of this role is to promote excellent call quality, contact handling and documentation ... Work@Home USAUnited States of America

MCI Careers

Work From Home Call Center Sales

Iowa, IA · Remote

$12.41/hr

Remote Work-at-Home MCI is one of the fastest-growing tech-enabled business services companies in ... below qualities: Qualifications * Must be 18 years of age or older * High school diploma or ...

MCI Careers

Work From Home Call Center Sales

FL · Remote

$14.10 - $16.25/hr

Remote Work-at-Home MCI is one of the fastest-growing tech-enabled business services companies in ... below qualities: Qualifications * Must be 18 years of age or older * High school diploma or ...

MCI Careers

Work From Home Call Center Sales

FL · Remote

... below qualities: Qualifications * Must be 18 years of age or older * High school diploma or ... MCI maintains a work environment free from discrimination, where employees are treated with dignity ...

MCI

Work-At-Home Call Center Representative (Full-Time)

$15.75 - $20.50/hr

... work each day. Our entry-level Contact Center Representatives are responsible for the following ... Ensure first call resolution through problems solving and effective call handling MCI provides all ...

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How much do work from home call quality analyst jobs pay per hour?

As of Jul 2, 2026, the average hourly pay for work from home call quality analyst in the United States is $32.41, according to ZipRecruiter salary data. Most workers in this role earn between $24.28 and $37.02 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Work From Home Call Quality Analyst position, and why are they important?

To thrive as a Work From Home Call Quality Analyst, you need strong analytical skills, attention to detail, and prior experience in call center operations or quality assurance, often supported by a relevant degree or equivalent work experience. Familiarity with quality monitoring tools such as NICE, Verint, or Calabrio, as well as CRM and telephony systems, is usually required. Excellent communication, critical thinking, and time management skills help analysts provide constructive feedback and consistently meet deadlines while working independently. These abilities ensure accurate evaluation of customer interactions, support agent development, and maintain high service standards for remote teams.

What does a typical workday look like for a Work From Home Call Quality Analyst?

As a Work From Home Call Quality Analyst, your day typically involves reviewing recorded or live calls, assessing them against company quality standards, and documenting your evaluations using specialized software. You may also participate in calibration sessions with other analysts to ensure consistency, and provide feedback or coaching tips to customer service agents. Regular virtual meetings with your team and managers are common, fostering collaboration and alignment on quality goals. This remote structure allows for a focused, task-driven environment while still offering opportunities for interaction and professional development.

What is a Work From Home Call Quality Analyst job?

A Work From Home Call Quality Analyst is responsible for monitoring and evaluating customer service calls to ensure quality standards are met. They assess agent performance, provide feedback, and identify areas for improvement in communication and service delivery. This role typically involves analyzing call recordings, preparing reports, and working with teams to enhance the customer experience. Strong attention to detail, communication skills, and familiarity with quality assurance metrics are essential. Working remotely, they use specialized software to track and report performance trends.

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Work From Home Call Quality Analyst jobs near you
Quality Analyst

Quality Analyst

Sagility

Concord, NC • Remote

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 hours ago

Sagility rating

4.6

Company rating: 4.6 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

64th of 72 rated call and contact centers

Job description

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Job title:

Quality Analyst

Job Description:

We are currently hiring a talented Quality Analyst to join us in a remote, work at home role.

Key areas of responsibility:

  • Remotely monitors customer service skills of all customer service representatives to ensure quality call handling, accurate coding in CRS and appropriate documentation.
  • Completes established monitoring objectives in accordance with applicable SOP's.
  • Provides written and oral feedback to the Reps on all calls monitored.
  • Completes daily statistical reports and spreadsheets according to standard procedure.
  • Completes Quality Control Reports as assigned on a daily basis, makes corrections to CRS when errors exist and documents the contact.
  • Attends monthly department meetings to calibrate monitoring measurements.
  • Notifies management immediately of serious infractions in a Customer Service Representative's call quality.
  • Follows all client SOP's and applicable work-related guidance documents.
  • Responsibilities may include taking Supervisory calls and escalations

Skills/experience needed to be successful:

  • High School Diploma or GED
  • Demonstrated written and verbal communication skills
  • Excellent time management skills
  • Must be detail oriented
  • Basic knowledge of PC applications for word processing, spreadsheet, etc
  • Six months - 1 year experience with call center or related field

Sagility Offers Competitive Benefits Including:

  • Medical
  • Dental
  • Vision
  • Life Insurance
  • Short-Term and Long-Term Disability
  • Flexible Spending Account
  • Life Assistance Program
  • 401K with employer contribution
  • PTO and Sick Time
  • Tuition Reimbursement

Join our team, we look forward to talking with you!

Sagility is proud to be equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Location:

Work@Home USAUnited States of America

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