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Work From Home Call Quality Analyst Jobs (NOW HIRING)

ClosedWon, Inc.

As a Quality Analyst, you will enrich leads for our clients and ensure that quality is on par with ... Flexibility: work from home, or from anywhere in the world so long as you have an internet ...

Franciscan Health

CDI Quality Analyst (1.0 D)

Work From Home Work From Home Work From Home, Indiana 46544 The CDI Quality Analyst is critical for the internal audit of CDI processes, including query appropriateness and identifying opportunities ...

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How much do work from home call quality analyst jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for work from home call quality analyst in the United States is $32.41, according to ZipRecruiter salary data. Most workers in this role earn between $24.28 and $37.02 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a work from home call quality analyst?

To thrive as a Work From Home Call Quality Analyst, you need strong analytical skills, attention to detail, and prior experience in call center operations or quality assurance, often supported by a relevant degree or equivalent work experience. Familiarity with quality monitoring tools such as NICE, Verint, or Calabrio, as well as CRM and telephony systems, is usually required. Excellent communication, critical thinking, and time management skills help analysts provide constructive feedback and consistently meet deadlines while working independently. These abilities ensure accurate evaluation of customer interactions, support agent development, and maintain high service standards for remote teams.

What does a typical workday look like for a work from home call quality analyst?

As a Work From Home Call Quality Analyst, your day typically involves reviewing recorded or live calls, assessing them against company quality standards, and documenting your evaluations using specialized software. You may also participate in calibration sessions with other analysts to ensure consistency, and provide feedback or coaching tips to customer service agents. Regular virtual meetings with your team and managers are common, fostering collaboration and alignment on quality goals. This remote structure allows for a focused, task-driven environment while still offering opportunities for interaction and professional development.

What is a work from home call quality analyst?

A Work From Home Call Quality Analyst is responsible for monitoring and evaluating customer service calls to ensure quality standards are met. They assess agent performance, provide feedback, and identify areas for improvement in communication and service delivery. This role typically involves analyzing call recordings, preparing reports, and working with teams to enhance the customer experience. Strong attention to detail, communication skills, and familiarity with quality assurance metrics are essential. Working remotely, they use specialized software to track and report performance trends.

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Work From Home Call Quality Analyst jobs near you
Infographic showing various Work From Home Call Quality Analyst job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 6% Part Time, 3% Temporary, and 3% Contract. Highlights an 100% Remote job distribution, with an average salary of $67,422 per year, or $32.4 per hour.

Quality Analyst (Remote)

ClosedWon, Inc.

San Francisco, CA • On-site, Remote

Contractor

Re-posted 11 days ago

Job description

Here at ClosedWon, we are always on the lookout for talented, passionate and exciting people to join our world-class team. We are looking to hire an enthusiastic and motivated Quality Analyst. As a Quality Analyst, you will enrich leads for our clients and ensure that quality is on par with ClosedWon's standards.
This is an inventory job listing, while we may not be actively looking for a new Quality Analyst, we are taking applications for future vacancies as we grow bigger.
What is ClosedWon AI?
ClosedWon is the AI sales coach for sales enablement, engagement, and prospecting. We have a playful view of the world. Our mission is to end missed connections. If our clients are closing more deals while enjoying life, then we've made a dent in the universe.
ClosedWon is where work becomes a playground. We empower reps to focus on conversations, not clicks, on building relationships, not activity outputs, and to eliminate the 'no-reply' email. We transform KPI data into Sales Coaching with actionable next steps. ClosedWon will democratize the A-player sales process.
Today, we built a multi-touch campaign that automates email, social-selling, and voice. Tomorrow, we will build a Sales Coach AI that accelerates the rate of human connections.
Responsibilities:
  • Upload raw leads for the enrichment process
  • Analyze and review target customer profile diligently to gather leads and ensure lead information is complete for client to use
  • Create and import deliverable for QA stage, as well as tickets and collaborate with other QA's
  • Update data management to keep track of lead quantity
  • Upload final deliverable to push to client's front-end

Nice-to-have:
  • Familiarity with Microsoft Excel/Google Sheets
  • Previous experience in lead generation/lead enrichment

Why join ClosedWon?
  • Career growth: learn real-world tech experience
  • Team: You will work side by side with the brightest talents, including the CEO/Co-Founder, Zen Lenon
  • Flexibility: work from home, or from anywhere in the world so long as you have an internet connection
  • Inclusion and diversity: we are globally-diverse and we're committed to ensuring equal opportunity for all applicants

What is expected of you at ClosedWon?
  • Mindfully listen and apply feedback
  • Create an impact and provide value outside of working scope
  • Demonstrate integrity and do what is right, especially when no one is looking
  • Express transparency to be your authentic self
  • Be tenacious, learn fast and learn often

Thank you for your interest in ClosedWon!

Apply