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Work From Home Call Quality Analyst Jobs in Raleigh, NC

HMG Careers

Work From Home Sales Specialist

Sims, NC · Remote

$69K/yr

What We Offer * Remote, work-from-home career * Average first-year earnings of $69K through ... High-quality leads provided with no cold calling friends or family * Flexible scheduling within a ...

HMG Careers

Work From Home Sales Specialist

Cary, NC · Remote

$69K/yr

What We Offer * Remote, work-from-home career * Average first-year earnings of $69K through ... High-quality leads provided with no cold calling friends or family * Flexible scheduling within a ...

HMG Careers

Work From Home Sales Specialist

Selma, NC · Remote

$69K/yr

What We Offer * Remote, work-from-home career * Average first-year earnings of $69K through ... High-quality leads provided with no cold calling friends or family * Flexible scheduling within a ...

HMG Careers

Work From Home Sales Specialist

Butner, NC · Remote

$69K/yr

What We Offer * Remote, work-from-home career * Average first-year earnings of $69K through ... High-quality leads provided with no cold calling friends or family * Flexible scheduling within a ...

HMG Careers

Work From Home Sales Specialist

Bailey, NC · Remote

$69K/yr

What We Offer * Remote, work-from-home career * Average first-year earnings of $69K through ... High-quality leads provided with no cold calling friends or family * Flexible scheduling within a ...

HMG Careers

Work From Home Sales Specialist

Garner, NC · Remote

$69K/yr

What We Offer * Remote, work-from-home career * Average first-year earnings of $69K through ... High-quality leads provided with no cold calling friends or family * Flexible scheduling within a ...

HMG Careers

Work From Home Sales Specialist

Bunn, NC · Remote

$69K/yr

What We Offer * Remote, work-from-home career * Average first-year earnings of $69K through ... High-quality leads provided with no cold calling friends or family * Flexible scheduling within a ...

HMG Careers

Work From Home Sales Specialist

Durham, NC · Remote

$69K/yr

What We Offer * Remote, work-from-home career * Average first-year earnings of $69K through ... High-quality leads provided with no cold calling friends or family * Flexible scheduling within a ...

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All JobsCall Quality Analyst JobsWork From Home Call Quality Analyst JobsWork From Home Call Quality Analyst Jobs in Raleigh, NC

Work From Home Call Quality Analyst information

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How much do work from home call quality analyst jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for work from home call quality analyst in Raleigh, NC is $31.51, according to ZipRecruiter salary data. Most workers in this role earn between $23.61 and $35.96 per hour, depending on experience, location, and employer.

What is a work from home call quality analyst?

A Work From Home Call Quality Analyst is responsible for monitoring and evaluating customer service calls to ensure quality standards are met. They assess agent performance, provide feedback, and identify areas for improvement in communication and service delivery. This role typically involves analyzing call recordings, preparing reports, and working with teams to enhance the customer experience. Strong attention to detail, communication skills, and familiarity with quality assurance metrics are essential. Working remotely, they use specialized software to track and report performance trends.

What does a typical workday look like for a work from home call quality analyst?

As a Work From Home Call Quality Analyst, your day typically involves reviewing recorded or live calls, assessing them against company quality standards, and documenting your evaluations using specialized software. You may also participate in calibration sessions with other analysts to ensure consistency, and provide feedback or coaching tips to customer service agents. Regular virtual meetings with your team and managers are common, fostering collaboration and alignment on quality goals. This remote structure allows for a focused, task-driven environment while still offering opportunities for interaction and professional development.

What are the key skills and qualifications needed to thrive as a work from home call quality analyst?

To thrive as a Work From Home Call Quality Analyst, you need strong analytical skills, attention to detail, and prior experience in call center operations or quality assurance, often supported by a relevant degree or equivalent work experience. Familiarity with quality monitoring tools such as NICE, Verint, or Calabrio, as well as CRM and telephony systems, is usually required. Excellent communication, critical thinking, and time management skills help analysts provide constructive feedback and consistently meet deadlines while working independently. These abilities ensure accurate evaluation of customer interactions, support agent development, and maintain high service standards for remote teams.

What are popular job titles related to Work From Home Call Quality Analyst jobs in Raleigh, NC?

For Work From Home Call Quality Analyst jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Work From Home Call Quality Analyst jobs in Raleigh, NC look for?

The top searched job categories for Work From Home Call Quality Analyst jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Work From Home Call Quality Analyst jobs?

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Work From Home Call Quality Analyst jobs near you
Infographic showing various Work From Home Call Quality Analyst job openings in Raleigh, NC as of August 2026, with employment types broken down into 88% Full Time, 6% Part Time, 3% Temporary, and 3% Contract. Highlights an 100% Remote job distribution, with an average salary of $65,540 per year, or $31.5 per hour.

Work From Home Sales Specialist

HMG Careers

Pine Level, NC • Remote

$69K/yr

Full-time

Re-posted 10 days ago

Job description

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based

This position offers flexible work hours and clear paths for advancement into leadership and management. You will work remotely, serving clients by providing guidance and protection solutions for individuals and families.

What We Offer

  • Remote, work-from-home career
  • Average first-year earnings of $69K through commissions and bonuses
  • Increased earning potential in later years through performance and renewals
  • Residual income opportunities through client renewals
  • Unionized position with stock options
  • Comprehensive benefits package including medical, dental, and prescription coverage
  • Ongoing training and mentorship from experienced managers
  • High-quality leads provided with no cold calling friends or family
  • Flexible scheduling within a career-focused structure
  • Advancement and recognition opportunities with promotion from within
  • Supportive and collaborative virtual team environment

Qualities We Value

  • Willingness to learn and be coached through structured training
  • Friendly, outgoing, and professional communication style
  • Genuine desire to help others by providing guidance and solutions
  • Strong verbal communication and relationship-building skills
  • Sales or customer service experience is helpful but not required

Qualifications

  • Laptop or desktop computer with a working camera
  • Insurance license required or willingness to obtain one
  • Basic computer skills
  • Must reside in North America including the United States or Canada
  • We do not hire candidates residing outside North America

Responsibilities

  • Contact provided leads to schedule virtual meetings with clients
  • Present benefit programs and assist clients with enrollment
  • Build and maintain strong client relationships
  • Work closely with your manager to set goals and achieve them