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Virtual Agent Jobs in Rochester, NY (NOW HIRING)

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Virtual Agent information

See Rochester, NY salary details

$588

$1.4K

$2.5K

How much do virtual agent jobs pay per week?

As of Jun 19, 2026, the average weekly pay for virtual agent in Rochester, NY is $1,370.77, according to ZipRecruiter salary data. Most workers in this role earn between $1,148.08 and $1,451.92 per week, depending on experience, location, and employer.

What are virtual agents?

Virtual agents are software programs or AI-driven systems designed to interact with users, typically through chat or voice, to answer questions, provide customer support, or help with various tasks. They can handle simple inquiries automatically and escalate more complex issues to human agents when needed. Virtual agents are commonly used in customer service, IT support, and other industries to improve efficiency and provide 24/7 assistance.

How much do VA's get paid?

Virtual Agents typically earn between $10 and $20 per hour, depending on experience, skills, and the employer. Some may work on a freelance basis or per project, which can affect overall earnings.

What does a typical workday look like for a Virtual Agent, and how do they interact with team members remotely?

A typical workday for a Virtual Agent involves handling customer inquiries via chat, email, or phone, resolving issues, providing information, and sometimes escalating complex cases to supervisors. Virtual Agents often work independently but are closely connected to their teams through digital collaboration tools such as Slack, Microsoft Teams, or Zoom. Regular virtual meetings, chat check-ins, and shared knowledge bases help maintain team cohesion and ensure that agents stay informed about updates or procedural changes. This remote structure requires strong self-motivation and excellent communication skills to deliver consistent customer service while staying aligned with team objectives.

What is a virtual agent?

A virtual agent is a software program that uses artificial intelligence to interact with users, often through chat or voice interfaces, to provide customer support or perform tasks. In a job context, virtual agents may require skills in AI, natural language processing, and customer service tools, and often work in digital or remote environments.

What is the difference between Virtual Agent vs Customer Service Representative?

AspectVirtual AgentCustomer Service Representative
CredentialsTypically requires technical skills, knowledge of chat platforms, and sometimes certifications in customer support or ITRequires communication skills, customer service experience, and sometimes a high school diploma or equivalent
Work EnvironmentRemote, often AI-driven or chatbot-based interactionsIn-office or remote, handling inbound calls, emails, or live chats
Industry UsageUsed across tech, retail, banking, and telecom sectors for automated or semi-automated supportCommon in retail, telecom, healthcare, and financial services for direct customer interaction

The main difference is that Virtual Agents are often AI-powered or automated tools designed to handle customer inquiries, while Customer Service Representatives are human agents providing direct support. Virtual Agents focus on automation and efficiency, whereas Customer Service Representatives offer personalized assistance.

What are the key skills and qualifications needed to thrive as a Virtual Agent, and why are they important?

To thrive as a Virtual Agent, you need excellent communication skills, problem-solving abilities, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is typically required. Strong listening skills, patience, and adaptability help Virtual Agents deliver personalized and efficient support. These skills ensure effective remote assistance, enhance customer satisfaction, and contribute to operational efficiency.

How can I make 2000 a week working from home?

A Virtual Agent can potentially earn $2,000 a week by handling a high volume of customer interactions, often through multiple clients or platforms, and by working full-time hours. Developing strong communication skills, gaining experience with customer service tools, and maintaining consistent productivity are essential for reaching this income level.

How to become a virtual agent?

To become a virtual agent, candidates typically need strong communication skills, proficiency with computer tools and chat platforms, and sometimes customer service experience. Relevant training or certifications in communication, technology, or specific software can enhance employability, and many roles require a reliable internet connection and flexible scheduling.
What are the most commonly searched types of Agent jobs in Rochester, NY? The most popular types of Agent jobs in Rochester, NY are:
What are popular job titles related to Virtual Agent jobs in Rochester, NY? For Virtual Agent jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Virtual Agent jobs in Rochester, NY look for? The top searched job categories for Virtual Agent jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Virtual Agent jobs? Cities near Rochester, NY with the most Virtual Agent job openings:
Virtual Agent jobs near you
Infographic showing various Virtual Agent job openings in Rochester, NY as of June 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $71,280 per year, or $34.3 per hour.
District Manager: West & Central New York

District Manager: West & Central New York

Learning Care Group

Fairport, NY • On-site

$100K - $106K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Learning Care Group rating

5.2

Company rating: 5.2 out of 10

Based on 109 frontline employees who took The Breakroom Quiz

12th of 20 rated daycare providers

Job description

Job Description
The District Manager is responsible for leading the growth of Learning Care Group's multi-unit business operations/Schools within a district that has locations within West and Central New York, while achieving Learning Care Group's safety vision of "No One Gets Hurt." The District Manager supervises each School's Director to achieve excellent business results in several areas of responsibility, including but not limited to, the safety of children; financial performance; licensing and Company compliance; leadership and development training; educational offerings; and the implementation of assessment-based and developmentally appropriate curriculum.
Job Duties, Tasks and Responsibilities:
  • Achieve budgeted financial goals and other business metrics.
  • Monitor each School's budgeted financial and other business metrics, and communicate with business partners and direct reports, both verbally and in writing, on financial best practices as they relate to Learning Care Group's mission and financial strategy.
  • Strategically implement Company-directed marketing programs. Develop strategies to maximize school enrollment and sales revenue by developing effective local marketing strategies and effective community relationships/partnerships.
  • Direct the implementation of Company-provided education and curriculum programs through coaching and assessment of Directors and Assistant Directors. This task will require the District Manager to travel onsite to his or her assigned Schools a minimum of 75% of his or her working time.
  • While onsite at the assigned Schools (on a weekly basis), the District Manager will monitor and evaluate each School for adherence to licensing standards and Company expectations regarding School cleanliness, layout, and employee file retention. These duties will require the District Manager to teach and coach, both verbally and in writing, the Schools' Directors and Assistant Directors on state, federal and municipal regulations, licensing standards, and Company expectations.
  • Conduct safety audits (a minimum of one per School on an annual basis) and monitor overall compliance during regular school visits). Use virtual tools to spot-check classrooms and School work environments to ensure the maintenance of policies and procedures. Report any suspected child abuse or neglect to local child protective agencies or child abuse hotlines as provided by law.
  • Support accreditation efforts in partnership with the Accreditation Team and Education Department, where applicable.
  • Assess the local talent market of each School and develop creative ways to recruit and retain talent. Partner with School leadership to identify and develop staff with the potential for future leadership within the district.
  • Consistently and timely work with Directors and Assistant Directors in addressing and remedying employee relations and reportable issues. The District Manager shall maintain full responsibility over the performance of each School Director and shall address performance concerns, both verbally and in writing, efficiently and proactively.
  • Fosters a positive work environment by modeling appropriate and professional behavior.
  • Ensure the maintenance of an exceptional learning environment in each School by supporting Directors and Assistant Directors in their delivery of quality childcare services that meet or exceed external customers' expectations. Continually monitor customer satisfaction and feedback.
  • Strategically leads and energizes School leadership and staff in accomplishing the Company's mission, vision and values. Promote and project a positive company image.

Supervisory Responsibilities:
The District Manager maintains supervisory responsibility over all School staff, including the selection, recruitment and professional development of each employee.
Minimum Job Qualifications:
  • Must meet state licensing requirements for the District Manager position.
  • Must meet all standards and requirements relating to education and experience as set by the state and accreditation agent.
  • High school diploma or equivalent.
  • Preferred: Bachelor's degree with a major in early childhood education, child development, business or related field.
  • Preferred: Must have at least 3-5 years of experience in multi-unit management in the service, retail, hospitality, healthcare or education industry.
  • Must be able to communicate, both verbally and in writing, in the English language.
  • Must be able to drive and successfully meet Company and state background checks.

Travel Percentage:
Approximately 75% drivable travel
Compensation and Benefits:
  • Compensation based on position, education and experience. Bi-weekly paid.
    • The Range for this role is: $100k-$106k/annually
    • This position is also eligible for our District Manager bonus program which is based on district performance.
  • Health and Wellness Benefits
    • Employees are eligible for a variety of health and welfare benefits based on their Full-time or Part-time status on their date of hire, which include medical, dental, vision, healthcare & dependent care flexible spending accounts (FSAs), life insurance, disability, accident, critical illness, hospital indemnity, pre-paid legal, pet insurance and identity theft protection.
    • Employees are eligible to participate in our 401(k) retirement plan after 30 days of employment. Participating employees are also eligible to receive a company provided match on their elective deferrals once they reach 1 year of employment with the company.
  • Employee perks/discounts
    • Education assistance including tuition reimbursement
    • Childcare discount available to all employees
    • Corporate partner Discounts
  • This position is eligible for paid time off. All Corporate employees are enrolled in our Flexible Paid Time Off (PTO) plan. This plan allows for flexibility and discretion between employees and managers in taking time off - with no set accrual for vacation or sick time. Employees can use Flexible PTO for any reason and is compliant with the Colorado Healthy Families Work Act.

What Learning Care Group employees say

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About Learning Care Group

Sourced by ZipRecruiter

Learning Care Group, Inc. is the second-largest for-profit child care provider in North America and a leader in early education. Our programs are designed for children aged 6 weeks to 12 years. Across our eight unique brands, we're committed to creating state-of-the-art facilities with the latest technology and expert-driven curricula created by our own Education team.

Industry

Education

Company size

10,000+ Employees

Headquarters location

Novi, MI, US

Year founded

1967

Social media

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