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Virtual Agent Jobs in Rochester, NY (NOW HIRING)

H&R Block

Experienced Tax Professional

Geneseo, NY · On-site

$16 - $80/hr

... Agent (EA), or other IRS Circular 230 credential * Experience completing complex returns, tax ... virtual) fitness center programs, and the associate discount program; are automatically enrolled in ...

H&R Block

Experienced Tax Professional

Brockport, NY · On-site

$16 - $80/hr

... Agent (EA), or other IRS Circular 230 credential * Experience completing complex returns, tax ... virtual) fitness center programs, and the associate discount program; are automatically enrolled in ...

H&R Block

Experienced Tax Professional

Canandaigua, NY · On-site

$16 - $80/hr

... Agent (EA), or other IRS Circular 230 credential * Experience completing complex returns, tax ... virtual) fitness center programs, and the associate discount program; are automatically enrolled in ...

H&R Block

Experienced Tax Professional

East Rochester, NY · On-site

$16 - $80/hr

... Agent (EA), or other IRS Circular 230 credential * Experience completing complex returns, tax ... virtual) fitness center programs, and the associate discount program; are automatically enrolled in ...

H&R Block

Experienced Tax Professional

Rochester, NY · On-site

$16 - $80/hr

... Agent (EA), or other IRS Circular 230 credential * Experience completing complex returns, tax ... virtual) fitness center programs, and the associate discount program; are automatically enrolled in ...

H&R Block

Experienced Tax Professional

Hopewell, NY · On-site

$16 - $80/hr

... Agent (EA), or other IRS Circular 230 credential * Experience completing complex returns, tax ... virtual) fitness center programs, and the associate discount program; are automatically enrolled in ...

H&R Block

Experienced Tax Professional

Rochester, NY · On-site

$16 - $80/hr

... Agent (EA), or other IRS Circular 230 credential * Experience completing complex returns, tax ... virtual) fitness center programs, and the associate discount program; are automatically enrolled in ...

H&R Block

Experienced Tax Professional

Rochester, NY · On-site

$16 - $80/hr

... Agent (EA), or other IRS Circular 230 credential * Experience completing complex returns, tax ... virtual) fitness center programs, and the associate discount program; are automatically enrolled in ...

H&R Block

Experienced Tax Professional

Rochester, NY · On-site

$16 - $80/hr

... Agent (EA), or other IRS Circular 230 credential * Experience completing complex returns, tax ... virtual) fitness center programs, and the associate discount program; are automatically enrolled in ...

H&R Block

Experienced Tax Professional

Rochester, NY · On-site

$16 - $80/hr

... Agent (EA), or other IRS Circular 230 credential * Experience completing complex returns, tax ... virtual) fitness center programs, and the associate discount program; are automatically enrolled in ...

H&R Block

Experienced Tax Professional

Le Roy, NY · On-site

$16 - $80/hr

... Agent (EA), or other IRS Circular 230 credential * Experience completing complex returns, tax ... virtual) fitness center programs, and the associate discount program; are automatically enrolled in ...

H&R Block

Experienced Tax Professional

Victor, NY · On-site

$16 - $80/hr

... Agent (EA), or other IRS Circular 230 credential * Experience completing complex returns, tax ... virtual) fitness center programs, and the associate discount program; are automatically enrolled in ...

H&R Block

Block Advisors Tax Advisor

Rochester, NY · On-site

$16 - $80/hr

Bachelor's degree in accounting, finance, or a related field * CPA or Enrolled Agent (EA), or other ... virtual) fitness center programs, and the associate discount program; are automatically enrolled in ...

H&R Block

Experienced Tax Professional

Newark, NY · On-site

$16 - $80/hr

... Agent (EA), or other IRS Circular 230 credential * Experience completing complex returns, tax ... virtual) fitness center programs, and the associate discount program; are automatically enrolled in ...

H&R Block

Experienced Tax Professional

Rochester, NY · On-site

$16 - $80/hr

... Agent (EA), or other IRS Circular 230 credential * Experience completing complex returns, tax ... virtual) fitness center programs, and the associate discount program; are automatically enrolled in ...

H&R Block

Experienced Tax Professional

Rochester, NY · On-site

$16 - $80/hr

... Agent (EA), or other IRS Circular 230 credential * Experience completing complex returns, tax ... virtual) fitness center programs, and the associate discount program; are automatically enrolled in ...

H&R Block

Experienced Tax Professional

Batavia, NY · On-site

$16 - $80/hr

... Agent (EA), or other IRS Circular 230 credential * Experience completing complex returns, tax ... virtual) fitness center programs, and the associate discount program; are automatically enrolled in ...

Baldwin Richardson Foods

Director Treasury

Macedon, NY · On-site

Act as a change agent to transform treasury operations through automation, eliminating manual ... Drive a payment modernization strategy encompassing ACH, wire, virtual card, and emerging real-time ...

H&R Block

Experienced Tax Professional

Rochester, NY · On-site

$16 - $80/hr

... Agent (EA), or other IRS Circular 230 credential * Experience completing complex returns, tax ... virtual) fitness center programs, and the associate discount program; are automatically enrolled in ...

H&R Block

Experienced Tax Professional

Ontario, NY · On-site

$16 - $80/hr

... Agent (EA), or other IRS Circular 230 credential * Experience completing complex returns, tax ... virtual) fitness center programs, and the associate discount program; are automatically enrolled in ...

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Showing results 41-60

All JobsAgent JobsVirtual Agent JobsVirtual Agent Jobs in Rochester, NY

Virtual Agent information

See Rochester, NY salary details

$588

$1.4K

$2.5K

How much do virtual agent jobs pay per week?

As of Sep 13, 2026, the average weekly pay for virtual agent in Rochester, NY is $1,370.77, according to ZipRecruiter salary data. Most workers in this role earn between $1,148.08 and $1,451.92 per week, depending on experience, location, and employer.

What is a virtual agent?

Virtual agents are software programs or AI-driven systems designed to interact with users, typically through chat or voice, to answer questions, provide customer support, or help with various tasks. They can handle simple inquiries automatically and escalate more complex issues to human agents when needed. Virtual agents are commonly used in customer service, IT support, and other industries to improve efficiency and provide 24/7 assistance.

What does a virtual agent do?

A typical workday for a Virtual Agent involves handling customer inquiries via chat, email, or phone, resolving issues, providing information, and sometimes escalating complex cases to supervisors. Virtual Agents often work independently but are closely connected to their teams through digital collaboration tools such as Slack, Microsoft Teams, or Zoom. Regular virtual meetings, chat check-ins, and shared knowledge bases help maintain team cohesion and ensure that agents stay informed about updates or procedural changes. This remote structure requires strong self-motivation and excellent communication skills to deliver consistent customer service while staying aligned with team objectives.

What are the key skills and qualifications needed to thrive as a virtual agent?

To thrive as a Virtual Agent, you need excellent communication skills, problem-solving abilities, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is typically required. Strong listening skills, patience, and adaptability help Virtual Agents deliver personalized and efficient support. These skills ensure effective remote assistance, enhance customer satisfaction, and contribute to operational efficiency.

What is the difference between Virtual Agent vs Customer Service Representative?

AspectVirtual AgentCustomer Service Representative
CredentialsTypically requires technical skills, knowledge of chat platforms, and sometimes certifications in customer support or ITRequires communication skills, customer service experience, and sometimes a high school diploma or equivalent
Work EnvironmentRemote, often AI-driven or chatbot-based interactionsIn-office or remote, handling inbound calls, emails, or live chats
Industry UsageUsed across tech, retail, banking, and telecom sectors for automated or semi-automated supportCommon in retail, telecom, healthcare, and financial services for direct customer interaction

The main difference is that Virtual Agents are often AI-powered or automated tools designed to handle customer inquiries, while Customer Service Representatives are human agents providing direct support. Virtual Agents focus on automation and efficiency, whereas Customer Service Representatives offer personalized assistance.

How to become a virtual agent?

To become a virtual agent, candidates typically need strong communication skills, proficiency with customer service software, and the ability to work independently. Relevant experience in customer support or technical troubleshooting can be beneficial, and some roles may require specific certifications or training in the company's tools or platforms.

What are the most commonly searched types of Agent jobs in Rochester, NY?

The most popular types of Agent jobs in Rochester, NY are:

What are popular job titles related to Virtual Agent jobs in Rochester, NY?

For Virtual Agent jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Virtual Agent jobs in Rochester, NY look for?

The top searched job categories for Virtual Agent jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Virtual Agent jobs?

Cities near Rochester, NY with the most Virtual Agent job openings:

Virtual Agent jobs near you
Infographic showing various Virtual Agent job openings in Rochester, NY as of August 2026, with employment types broken down into 83% Full Time, 12% Part Time, and 5% Contract. Highlights an 32% Physical, 2% Hybrid, and 66% Remote job distribution, with an average salary of $71,280 per year, or $34.3 per hour.

Experienced Tax Professional

Geneseo, NY • On-site

H&R Block
Accounting Services • 1 - 5K employees
Learn more about H&R Blockexternal

$16 - $80/hr

Full-time

Retirement

Posted 10 days ago

H&R Block rating

5.7

Company rating: 5.7 out of 10

Based on 295 frontline employees who took The Breakroom Quiz

Job description

About the Role
As a seasonal Experienced Tax Professional at H&R Block, you are a trusted advisor who helps clients navigate complex tax situations with confidence. You'll use your expertise to prepare accurate returns, uncover savings opportunities, and build lasting client relationships - backed by industry-leading training and technology, a competitive hourly rate, and an incentive plan that rewards your impact as you build your tax expertise and serve clients. Whether you're looking for meaningful seasonal work or a path to grow in tax and financial services, this is the place. This role is in-person at a local H&R Block tax office.
  • Prepare complete, accurate tax returns for clients with diverse and complex tax situations, including individual and business returns
  • Conduct in-depth client interviews to understand financial situations, life changes, and tax implications - then provide clear, personalized recommendations
  • Build trusted client relationships by delivering empathetic, consultative service and identifying tax savings opportunities and relevant H&R Block products
  • Provide IRS support, tax notice assistance, and audit guidance to clients as needed.
  • Collaborate with team members, share knowledge, and contribute to a positive, client-focused office environment

Required Qualifications
  • Successful completion of the H&R Block Tax Knowledge Assessment1
  • Minimum 1 year of experience in tax preparation, accounting, finance, or bookkeeping, including preparing individual and business returns
  • Experience working in a client facing, consultative, or advisory role
  • Strong verbal and written communication skills, including the ability to explain tax concepts in client-friendly language
  • Must complete continuing education and meet all other IRS and applicable state requirements
  • High school diploma / GED / equivalent required

Preferred Qualifications
  • Bachelor's degree in accounting, finance or a related field
  • 5+ years of experience in tax preparation, accounting, finance, bookkeeping
  • CPA or Enrolled Agent (EA), or other IRS Circular 230 credential
  • Experience completing complex returns, tax planning, audit support, or tax notice resolution
  • Familiarity with GoSystem or Ultratax software
  • Familiarity with AI-powered tools (e.g., Microsoft Copilot, ChatGPT)
  • Experience in a consultative or advisory client relationship role (financial advising, insurance, or professional services)

Why work for us
At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we've led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation.
That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work.
1 - Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.
Pay Range Information
The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan.
Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.
Pay Range
$16.00 - $80.00/Hr.
Sponsored Job
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What H&R Block employees say

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About H&R Block

Sourced by ZipRecruiter

H&R Block's purpose is simple: To provide help and inspire confidence in our clients and communities everywhere. We've been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we've grown to have approximately 12,000 offices throughout the United States and around the world. We are a people company first and a tax company second. People who join H&R Block say it feels like being part of something bigger. A place with an amazing and storied history, but with a strong and urgent focus on the future. Maybe it's how determined, forward thinking and innovative we are, or how accessible our leadership is. We believe it's all those things, and much more.

Industry

Accounting services, it services and finance and insurance

Company size

1,001 - 5,000 Employees

Headquarters location

Kansas City, MO, US

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