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Remote Health Insurance Customer Service Jobs in Rochester, NY

Nexera

Entry Level Remote Insurance Sales

Rochester, NY · Remote

$1.5K - $3.2K/wk

Any customer-facing role -- retail, hospitality, food service, tutoring * Student athletes or ... Life and Health Insurance License required before start date (or real willingness to get one ...

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All JobsHealth Insurance Customer Service JobsRemote Health Insurance Customer Service JobsRemote Health Insurance Customer Service Jobs in Rochester, NY

Remote Health Insurance Customer Service information

See Rochester, NY salary details

$25.7K

$47.8K

$72K

How much do remote health insurance customer service jobs pay per year?

As of Aug 8, 2026, the average yearly pay for remote health insurance customer service in Rochester, NY is $47,764.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,500.00 and $54,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in remote health insurance customer service, and why are they important?

To thrive as a Remote Health Insurance Customer Service representative, you need a solid understanding of health insurance products, excellent communication abilities, and experience in customer service. Familiarity with CRM systems, call center software, and sometimes HIPAA certification are typically valued. Strong problem-solving skills, patience, and the ability to remain professional and empathetic during challenging interactions help set top performers apart. These skills are essential for accurately assisting policyholders, resolving concerns efficiently, and providing a positive customer experience in a remote and regulated environment.

What is a remote health insurance customer service?

A Remote Health Insurance Customer Service job involves assisting customers with inquiries related to health insurance plans, coverage options, claims, and billing—all while working from home. Representatives communicate with customers via phone, email, or chat to provide guidance and resolve issues. This role requires strong communication skills, knowledge of health insurance policies, and the ability to handle customer concerns empathetically. Efficient problem-solving and familiarity with insurance regulations are also essential.

What are the typical daily responsibilities of a remote health insurance customer service?

In this role, your main duties will include answering incoming calls or messages from policyholders, helping them understand their coverage, claims status, and resolving billing or eligibility issues. You'll frequently use online systems to document inquiries, update account information, and escalate complex cases to specialized teams when needed. Collaboration often occurs virtually, with team meetings or coaching sessions to stay updated on policy changes and best practices. The work environment is generally structured yet remote, allowing you to manage tasks from home while meeting established performance metrics. This role provides valuable experience with insurance operations and customer relations, paving the way for potential growth in healthcare administration or supervisory positions.

What are popular job titles related to Remote Health Insurance Customer Service jobs in Rochester, NY? For Remote Health Insurance Customer Service jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Remote Health Insurance Customer Service jobs in Rochester, NY look for? The top searched job categories for Remote Health Insurance Customer Service jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Remote Health Insurance Customer Service jobs? Cities near Rochester, NY with the most Remote Health Insurance Customer Service job openings:
Remote Health Insurance Customer Service jobs near you
Infographic showing various Remote Health Insurance Customer Service job openings in Rochester, NY as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $47,764 per year, or $23 per hour.

Health Insurance & Authorization Specialist II

Highland Hospital

Rochester, NY • On-site, Remote

$20.99 - $28.34/hr

Full-time

Re-posted 19 days ago

Highland Hospital (New York) rating

7.7

Company rating: 7.7 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

222nd of 1,055 rated hospitals

Job description

he Health Insurance and Authorization Specialist is responsible for verifying patient insurance eligibility and coverage and securing third-party payer authorization for our urgent/emergent inpatients, observation cases, maternity, and newborn admissions and notifies Utilization Management of clinical requests during the hospital stay.  The Specialist also works closely with the uninsured/underinsured for appropriate referrals to our Financial Case Management team to assess patients for health insurance or financial assistance.  They track our Medicare patients for benefit exhaustion to ensure compliance with Medicare Life Time Reserve (LTR) consent forms and consistently exercise judgment to resolve insurance barriers on the assigned admissions to avoid billing delays.  This role involves a more significant amount of external coordination with outside agencies, including MVA/WC carriers, Motor Vehicle Accident Indemnification Corporation (MVAIC) agency, attorney offices, and works with parents to add their newborn through the NYS Marketplace or employer group.
Supervision:              Responsible for monitoring own performance on assigned tasks.  Self-directed and must make complex decisions independently.  May train other support staff.
                                   
                                    This role may have the option to work a hybrid-remote schedule and communicate daily through virtual meetings.
Salary Range:
$20.99-  $28.34 an hour
The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

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