ZipRecruiter

Log In

1

Virtual Agent Jobs in Ohio (NOW HIRING)

Syntricate Technologies

ServiceNow ITSM Developer

Dublin, OH · On-site

$51 - $70/hr

... Virtual Agent • Ability to configure ServiceNow ITSM applications in alignment with approved design plans • Knowledge of unit testing, system integration testing, performance testing, user ...

OneFuture of Indianapolis

Insurance Agent

Columbus, OH · On-site

... an Agent and Manager in IN, IL, KY, MI, OH AND WI. Qualifications and Skills Needed * Computer ... Commitment for Attending All Virtual Meetings and Trainings * High Personal Integrity and Character

Goyette Mechanical

Commissioning Agent

Columbus, OH · On-site

... BIM), Virtual Design and Construction (VDC), and prefabrication services to deliver complex ... The Commissioning Agent works closely with Project Managers, Superintendents, Foremen, Safety ...

Shelter Insurance

Agent

Beaverdam, OH · On-site

While some sales experience & a degree with general business courses is helpful, our mix of in-house and virtual new agent training schools, paired with continuing industry education courses, helps ...

Shelter Insurance

Insurance Agent

Defiance, OH · On-site

While some sales experience & a degree with general business courses is helpful, our mix of in-house and virtual new agent training schools, paired with continuing industry education courses, helps ...

Shelter Insurance

Insurance Agent

Chillicothe, OH · On-site

While some sales experience & a degree with general business courses is helpful, our mix of in-house and virtual new agent training schools, paired with continuing industry education courses, helps ...

Shelter Insurance

Insurance Agent

Mason, OH · On-site

While some sales experience & a degree with general business courses is helpful, our mix of in-house and virtual new agent training schools, paired with continuing industry education courses, helps ...

Shelter Insurance

Insurance Agent

Piqua, OH · On-site

While some sales experience & a degree with general business courses is helpful, our mix of in-house and virtual new agent training schools, paired with continuing industry education courses, helps ...

Shelter Insurance

Insurance Agent

North Canton, OH · On-site

While some sales experience & a degree with general business courses is helpful, our mix of in-house and virtual new agent training schools, paired with continuing industry education courses, helps ...

Shelter Insurance

Insurance Agent

Canton, OH · On-site

While some sales experience & a degree with general business courses is helpful, our mix of in-house and virtual new agent training schools, paired with continuing industry education courses, helps ...

Shelter Insurance

Insurance Agent

Columbus, OH

While some sales experience & a degree with general business courses is helpful, our mix of in-house and virtual new agent training schools, paired with continuing industry education courses, helps ...

Shelter Insurance

Insurance Agent

Perrysburg, OH · On-site

While some sales experience & a degree with general business courses is helpful, our mix of in-house and virtual new agent training schools, paired with continuing industry education courses, helps ...

Shelter Insurance

Insurance Agent

Wilmington, OH · On-site

While some sales experience & a degree with general business courses is helpful, our mix of in-house and virtual new agent training schools, paired with continuing industry education courses, helps ...

next page

Showing results 1-20

All JobsAgent JobsVirtual Agent JobsVirtual Agent Jobs in Ohio

Virtual Agent information

See Ohio salary details

$566

$1.3K

$2.4K

How much do virtual agent jobs pay per week?

As of Sep 15, 2026, the average weekly pay for virtual agent in Ohio is $1,320.79, according to ZipRecruiter salary data. Most workers in this role earn between $1,105.77 and $1,398.08 per week, depending on experience, location, and employer.

What is a virtual agent?

Virtual agents are software programs or AI-driven systems designed to interact with users, typically through chat or voice, to answer questions, provide customer support, or help with various tasks. They can handle simple inquiries automatically and escalate more complex issues to human agents when needed. Virtual agents are commonly used in customer service, IT support, and other industries to improve efficiency and provide 24/7 assistance.

What does a virtual agent do?

A typical workday for a Virtual Agent involves handling customer inquiries via chat, email, or phone, resolving issues, providing information, and sometimes escalating complex cases to supervisors. Virtual Agents often work independently but are closely connected to their teams through digital collaboration tools such as Slack, Microsoft Teams, or Zoom. Regular virtual meetings, chat check-ins, and shared knowledge bases help maintain team cohesion and ensure that agents stay informed about updates or procedural changes. This remote structure requires strong self-motivation and excellent communication skills to deliver consistent customer service while staying aligned with team objectives.

What are the key skills and qualifications needed to thrive as a virtual agent?

To thrive as a Virtual Agent, you need excellent communication skills, problem-solving abilities, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is typically required. Strong listening skills, patience, and adaptability help Virtual Agents deliver personalized and efficient support. These skills ensure effective remote assistance, enhance customer satisfaction, and contribute to operational efficiency.

What is the difference between Virtual Agent vs Customer Service Representative?

AspectVirtual AgentCustomer Service Representative
CredentialsTypically requires technical skills, knowledge of chat platforms, and sometimes certifications in customer support or ITRequires communication skills, customer service experience, and sometimes a high school diploma or equivalent
Work EnvironmentRemote, often AI-driven or chatbot-based interactionsIn-office or remote, handling inbound calls, emails, or live chats
Industry UsageUsed across tech, retail, banking, and telecom sectors for automated or semi-automated supportCommon in retail, telecom, healthcare, and financial services for direct customer interaction

The main difference is that Virtual Agents are often AI-powered or automated tools designed to handle customer inquiries, while Customer Service Representatives are human agents providing direct support. Virtual Agents focus on automation and efficiency, whereas Customer Service Representatives offer personalized assistance.

How to become a virtual agent?

To become a virtual agent, candidates typically need strong communication skills, proficiency with customer service software, and the ability to work independently. Relevant experience in customer support or technical troubleshooting can be beneficial, and some roles may require specific certifications or training in the company's tools or platforms.

What are the most commonly searched types of Agent jobs in Ohio?

The most popular types of Agent jobs in Ohio are:

What are popular job titles related to Virtual Agent jobs in Ohio?

For Virtual Agent jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Virtual Agent jobs in Ohio look for?

The top searched job categories for Virtual Agent jobs in Ohio are:

What cities in Ohio are hiring for Virtual Agent jobs?

Cities in Ohio with the most Virtual Agent job openings:

Infographic showing various Virtual Agent job openings in Ohio as of August 2026, with employment types broken down into 85% Full Time, 11% Part Time, and 4% Contract. Highlights an 31% Physical, 2% Hybrid, and 67% Remote job distribution, with an average salary of $68,681 per year, or $33 per hour.

ServiceNow ITSM Developer

Dublin, OH • On-site

Syntricate Technologies
IT Services • 51 - 200 employees
Learn more about Syntricate Technologiesexternal

$51 - $70/hr

Full-time

Re-posted 21 days ago

Key responsibilities

  • Implement various ITSM processes such as Incident Management, Problem Management, Change Management, Knowledge Management, Service Catalog, Mobile App, and Virtual Agent.

  • Configure ServiceNow ITSM applications in alignment with approved design plans.

  • Develop ServiceNow software solutions using JavaScript, Jelly, Web Services, XML, HTML, and CSS.

Job description

Job Summary:
Syntricate Technologies is seeking a ServiceNow ITSM Developer to enhance their IT service management capabilities. The role involves implementing various ITSM processes, configuring ServiceNow applications, and ensuring high availability through repeatable development processes.
Responsibilities:
• Experience as a ServiceNow ITSM Developer and Implementing Incident Management, Problem Management, Change Management, Knowledge Management, or Service Catalog, Mobile App, Virtual Agent
• Ability to configure ServiceNow ITSM applications in alignment with approved design plans
• Knowledge of unit testing, system integration testing, performance testing, user acceptance testing, or any client-specific testing
• Experience with developing ServiceNow software solutions using JavaScript, Jelly, one or more Web Services, XML, HTML and CSS
• Familiarity with SQL query creation and LDAP Query for connecting to and pulling data from Oracle, MySQL databases and AD respectively
• Worked with and understands the value in creating repeatable processes to design development, test, staging and production environments that are reliable with high availability
• Must be ServiceNow Certified Systems Administrator
• Should possess knowledge in Agile/Scrum methodology
• Basic knowledge with ITIL/industry standards
• Knowledge of software development lifecycle (SDLC)
• Effective communication skills with both non-technical and technical audiences (verbal and written)
• Excellent Interpersonal skills to work with the project team members collaboratively
• Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)
Qualifications:
Required:
• Experience as a ServiceNow ITSM Developer and Implementing Incident Management, Problem Management, Change Management, Knowledge Management, or Service Catalog, Mobile App, Virtual Agent
• Ability to configure ServiceNow ITSM applications in alignment with approved design plans
• Knowledge of unit testing, system integration testing, performance testing, user acceptance testing, or any client-specific testing
• Experience with developing ServiceNow software solutions using JavaScript, Jelly, one or more Web Services, XML, HTML and CSS
• Familiarity with SQL query creation and LDAP Query for connecting to and pulling data from Oracle, MySQL databases and AD respectively
• Worked with and understands the value in creating repeatable processes to design development, test, staging and production environments that are reliable with high availability
• Must be ServiceNow Certified Systems Administrator
• Should possess knowledge in Agile/Scrum methodology
• Basic knowledge with ITIL/industry standards
• Knowledge of software development lifecycle (SDLC)
• Effective communication skills with both non-technical and technical audiences (verbal and written)
• Excellent Interpersonal skills to work with the project team members collaboratively
• Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)
Company:
Syntricate Technologies offers quality assurance, validation, regulatory, business analysis, and project management services. Founded in 2004, the company is headquartered in Boston, USA, with a team of 51-200 employees. The company is currently Growth Stage.

Apply