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Virtual Agent Jobs in Ohio (NOW HIRING)

Brookfield Properties

Analyst, Service Desk

Cleveland, OH · On-site

$19.75 - $27/hr

... virtual agent content within ServiceNow. • Provide extensive hardware and software support for Windows 11, iOS, Android, Lenovo, Mac OS, and Office 365 in conjunction with tools like Dell ...

Shelter Insurance

Insurance Agent

Marysville, OH

While some sales experience & a degree with general business courses is helpful, our mix of in-house and virtual new agent training schools, paired with continuing industry education courses, helps ...

Shelter Insurance

Insurance Agent

West Chester, OH

While some sales experience & a degree with general business courses is helpful, our mix of in-house and virtual new agent training schools, paired with continuing industry education courses, helps ...

Shelter Insurance

Insurance Agent

Galion, OH

While some sales experience & a degree with general business courses is helpful, our mix of in-house and virtual new agent training schools, paired with continuing industry education courses, helps ...

Shelter Insurance

Insurance Agent

Columbus, OH

While some sales experience & a degree with general business courses is helpful, our mix of in-house and virtual new agent training schools, paired with continuing industry education courses, helps ...

Shelter Insurance

Insurance Agent

Perrysburg, OH

While some sales experience & a degree with general business courses is helpful, our mix of in-house and virtual new agent training schools, paired with continuing industry education courses, helps ...

Shelter Insurance

Insurance Agent

Twinsburg, OH

While some sales experience & a degree with general business courses is helpful, our mix of in-house and virtual new agent training schools, paired with continuing industry education courses, helps ...

Shelter Insurance

Insurance Agent

North Canton, OH · On-site

While some sales experience & a degree with general business courses is helpful, our mix of in-house and virtual new agent training schools, paired with continuing industry education courses, helps ...

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Virtual Agent information

See Ohio salary details

$566

$1.3K

$2.4K

How much do virtual agent jobs pay per week?

As of Jun 17, 2026, the average weekly pay for virtual agent in Ohio is $1,320.79, according to ZipRecruiter salary data. Most workers in this role earn between $1,105.77 and $1,398.08 per week, depending on experience, location, and employer.

What are virtual agents?

Virtual agents are software programs or AI-driven systems designed to interact with users, typically through chat or voice, to answer questions, provide customer support, or help with various tasks. They can handle simple inquiries automatically and escalate more complex issues to human agents when needed. Virtual agents are commonly used in customer service, IT support, and other industries to improve efficiency and provide 24/7 assistance.

How much do VA's get paid?

Virtual Agents typically earn between $10 and $20 per hour, depending on experience, skills, and the employer. Some may work on a freelance basis or per project, which can affect overall earnings.

What does a typical workday look like for a Virtual Agent, and how do they interact with team members remotely?

A typical workday for a Virtual Agent involves handling customer inquiries via chat, email, or phone, resolving issues, providing information, and sometimes escalating complex cases to supervisors. Virtual Agents often work independently but are closely connected to their teams through digital collaboration tools such as Slack, Microsoft Teams, or Zoom. Regular virtual meetings, chat check-ins, and shared knowledge bases help maintain team cohesion and ensure that agents stay informed about updates or procedural changes. This remote structure requires strong self-motivation and excellent communication skills to deliver consistent customer service while staying aligned with team objectives.

What is a virtual agent?

A virtual agent is a software program that uses artificial intelligence to interact with users, often through chat or voice interfaces, to provide customer support or perform tasks. In a job context, virtual agents may require skills in AI, natural language processing, and customer service tools, and often work in digital or remote environments.

What is the difference between Virtual Agent vs Customer Service Representative?

AspectVirtual AgentCustomer Service Representative
CredentialsTypically requires technical skills, knowledge of chat platforms, and sometimes certifications in customer support or ITRequires communication skills, customer service experience, and sometimes a high school diploma or equivalent
Work EnvironmentRemote, often AI-driven or chatbot-based interactionsIn-office or remote, handling inbound calls, emails, or live chats
Industry UsageUsed across tech, retail, banking, and telecom sectors for automated or semi-automated supportCommon in retail, telecom, healthcare, and financial services for direct customer interaction

The main difference is that Virtual Agents are often AI-powered or automated tools designed to handle customer inquiries, while Customer Service Representatives are human agents providing direct support. Virtual Agents focus on automation and efficiency, whereas Customer Service Representatives offer personalized assistance.

What are the key skills and qualifications needed to thrive as a Virtual Agent, and why are they important?

To thrive as a Virtual Agent, you need excellent communication skills, problem-solving abilities, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is typically required. Strong listening skills, patience, and adaptability help Virtual Agents deliver personalized and efficient support. These skills ensure effective remote assistance, enhance customer satisfaction, and contribute to operational efficiency.

How can I make 2000 a week working from home?

A Virtual Agent can potentially earn $2,000 a week by handling a high volume of customer interactions, often through multiple clients or platforms, and by working full-time hours. Developing strong communication skills, gaining experience with customer service tools, and maintaining consistent productivity are essential for reaching this income level.

How to become a virtual agent?

To become a virtual agent, candidates typically need strong communication skills, proficiency with computer tools and chat platforms, and sometimes customer service experience. Relevant training or certifications in communication, technology, or specific software can enhance employability, and many roles require a reliable internet connection and flexible scheduling.
What are the most commonly searched types of Agent jobs in Ohio? The most popular types of Agent jobs in Ohio are:
What are popular job titles related to Virtual Agent jobs in Ohio? For Virtual Agent jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Virtual Agent jobs in Ohio look for? The top searched job categories for Virtual Agent jobs in Ohio are:
What cities in Ohio are hiring for Virtual Agent jobs? Cities in Ohio with the most Virtual Agent job openings:
Virtual Agent jobs near you
Infographic showing various Virtual Agent job openings in Ohio as of June 2026, with employment types broken down into 1% As Needed, 84% Full Time, 12% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $68,681 per year, or $33 per hour.

ServiceNow ITSM Engineer

Prudent Technologies and Consulting

Cincinnati, OH • Remote

$51.75 - $71.25/hr

Other

Posted 5 days ago

Job description

We are seeking an experienced ITSM Engineer with deep expertise in the ServiceNow platform to join a high-performing Agile/Kanban team. The ideal candidate will be responsible for ServiceNow administration, platform support, troubleshooting, upgrades, integrations, performance optimization, and ITSM solution development. This role will serve as a Level 3 escalation point for Service Desk operations while ensuring platform stability, security, and continuous improvement.

Key Responsibilities

ServiceNow Administration & Support

  • Provide end-to-end administration and support for the ServiceNow platform.
  • Manage users, groups, roles, permissions, and access controls.
  • Monitor platform health, uptime, performance, and system availability.
  • Troubleshoot and resolve ServiceNow incidents, issues, and platform-related problems.
  • Administer code releases, patches, plugins, upgrades, and clone activities.
  • Support disaster recovery testing, backups, restores, and instance recovery activities.
  • Manage ServiceNow licensing and reporting requirements.

Platform Development & Configuration

  • Configure and support ServiceNow ITSM, SPM, and CSM solutions.
  • Develop and maintain Catalog Items, Flow Designer workflows, custom applications, and platform integrations.
  • Support Service Portal, Virtual Agent, Knowledge Management, and Mobile capabilities.
  • Utilize Automatic Test Framework (ATF) for testing and validation.
  • Review code, identify defects, and collaborate with development teams on remediation.

Integrations & Security

  • Support REST, SOAP, ServiceNow Spokes, and third-party integrations.
  • Diagnose and resolve Discovery and Service Mapping issues.
  • Address platform vulnerabilities, especially MID Server security findings.
  • Implement security best practices and support audit requirements.
  • Manage credentials and secrets using enterprise vault solutions.

Agile Delivery & Operations

  • Participate in Agile/Kanban ceremonies, sprint planning, daily standups, and release activities.
  • Create and maintain technical documentation, knowledge articles, and operational procedures.
  • Manage incident queues and provide timely issue resolution.
  • Document work using user stories and Agile project management practices.
  • Collaborate with stakeholders, business teams, and technical teams to deliver platform enhancements.

Required Qualifications

  • 5+ years of hands-on experience with the ServiceNow platform.
  • Strong expertise in ServiceNow ITSM implementations and administration.
  • Experience with ServiceNow CSM, SPM, Service Portal, Virtual Agent, and Mobile solutions.
  • Strong understanding of ServiceNow Architecture and platform best practices.
  • Experience with REST APIs, SOAP integrations, Flow Designer, Discovery, and Service Mapping.
  • Knowledge of ITIL processes including Incident, Change, Problem, Knowledge, and Service Catalog Management.
  • Experience supporting platform upgrades, patching, cloning, security remediation, and performance tuning.
  • Bachelor''s Degree in Computer Science or equivalent experience.

Mandatory Certifications

  • ServiceNow Certified Implementation Specialist – ITSM (CIS-ITSM)
  • ServiceNow Certified Application Developer (CAD)

Preferred Qualifications

  • ITIL v4 Certification
  • ServiceNow CIS-SPM Certification
  • ServiceNow Mobile experience
  • Experience with platform security, vulnerability management, and compliance requirements.
  • Experience supporting enterprise-scale ServiceNow environments.

Technical Skills

Mandatory Skills

  • ServiceNow ITSM
  • CIS-ITSM
  • ServiceNow CAD
  • ServiceNow Administration
  • ITIL Processes
  • REST/SOAP Integrations
  • ServiceNow Mobile
  • ServiceNow Platform Development

Preferred Skills

  • ServiceNow SPM
  • ServiceNow CSM
  • Service Mapping
  • Discovery
  • Flow Designer
  • ATF (Automated Test Framework)
  • Virtual Agent
  • Service Portal

Ideal Candidate Profile

  • Self-driven and proactive problem solver.
  • Strong troubleshooting and analytical skills.
  • Excellent communication and stakeholder management abilities.
  • Comfortable working independently as well as within Agile teams.
  • Passionate about learning new ServiceNow capabilities and industry best practices.

Apply