ZipRecruiter

Log In

1

Virtual Agent Jobs in Ohio (NOW HIRING)

Chase

Analytics Solutions Director

Columbus, OH · On-site

Deep interest in developing agentic capabilities to develop analytical and forecasting capabilities for the future (e.g., virtual agent for interrogation of data and recommendation of actions) and ...

New

Shelter Insurance

Insurance Agent

Youngstown, OH

While some sales experience & a degree with general business courses is helpful, our mix of in-house and virtual new agent training schools, paired with continuing industry education courses, helps ...

Shelter Insurance

Insurance Agent

Wooster, OH

While some sales experience & a degree with general business courses is helpful, our mix of in-house and virtual new agent training schools, paired with continuing industry education courses, helps ...

Shelter Insurance

Insurance Agent

Centerville, OH

While some sales experience & a degree with general business courses is helpful, our mix of in-house and virtual new agent training schools, paired with continuing industry education courses, helps ...

Shelter Insurance

Insurance Agent

Painesville, OH

While some sales experience & a degree with general business courses is helpful, our mix of in-house and virtual new agent training schools, paired with continuing industry education courses, helps ...

Shelter Insurance

Insurance Agent

Miamisburg, OH

While some sales experience & a degree with general business courses is helpful, our mix of in-house and virtual new agent training schools, paired with continuing industry education courses, helps ...

Shelter Insurance

Insurance Agent

Piqua, OH

While some sales experience & a degree with general business courses is helpful, our mix of in-house and virtual new agent training schools, paired with continuing industry education courses, helps ...

next page

Showing results 1-20

All JobsAgent JobsVirtual Agent JobsVirtual Agent Jobs in Ohio

Virtual Agent information

See Ohio salary details

$566

$1.3K

$2.4K

How much do virtual agent jobs pay per week?

As of Aug 4, 2026, the average weekly pay for virtual agent in Ohio is $1,320.79, according to ZipRecruiter salary data. Most workers in this role earn between $1,105.77 and $1,398.08 per week, depending on experience, location, and employer.

What is a virtual agent?

Virtual agents are software programs or AI-driven systems designed to interact with users, typically through chat or voice, to answer questions, provide customer support, or help with various tasks. They can handle simple inquiries automatically and escalate more complex issues to human agents when needed. Virtual agents are commonly used in customer service, IT support, and other industries to improve efficiency and provide 24/7 assistance.

What does a virtual agent do?

A typical workday for a Virtual Agent involves handling customer inquiries via chat, email, or phone, resolving issues, providing information, and sometimes escalating complex cases to supervisors. Virtual Agents often work independently but are closely connected to their teams through digital collaboration tools such as Slack, Microsoft Teams, or Zoom. Regular virtual meetings, chat check-ins, and shared knowledge bases help maintain team cohesion and ensure that agents stay informed about updates or procedural changes. This remote structure requires strong self-motivation and excellent communication skills to deliver consistent customer service while staying aligned with team objectives.

What is the difference between Virtual Agent vs Customer Service Representative?

AspectVirtual AgentCustomer Service Representative
CredentialsTypically requires technical skills, knowledge of chat platforms, and sometimes certifications in customer support or ITRequires communication skills, customer service experience, and sometimes a high school diploma or equivalent
Work EnvironmentRemote, often AI-driven or chatbot-based interactionsIn-office or remote, handling inbound calls, emails, or live chats
Industry UsageUsed across tech, retail, banking, and telecom sectors for automated or semi-automated supportCommon in retail, telecom, healthcare, and financial services for direct customer interaction

The main difference is that Virtual Agents are often AI-powered or automated tools designed to handle customer inquiries, while Customer Service Representatives are human agents providing direct support. Virtual Agents focus on automation and efficiency, whereas Customer Service Representatives offer personalized assistance.

What are the key skills and qualifications needed to thrive as a virtual agent?

To thrive as a Virtual Agent, you need excellent communication skills, problem-solving abilities, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is typically required. Strong listening skills, patience, and adaptability help Virtual Agents deliver personalized and efficient support. These skills ensure effective remote assistance, enhance customer satisfaction, and contribute to operational efficiency.

How to become a virtual agent?

To become a virtual agent, candidates typically need strong communication skills, proficiency with customer service software, and the ability to work independently. Relevant experience in customer support or technical troubleshooting can be beneficial, and some roles may require specific certifications or training in the company's tools or platforms.
What are the most commonly searched types of Agent jobs in Ohio? The most popular types of Agent jobs in Ohio are:
What are popular job titles related to Virtual Agent jobs in Ohio? For Virtual Agent jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Virtual Agent jobs in Ohio look for? The top searched job categories for Virtual Agent jobs in Ohio are:
What cities in Ohio are hiring for Virtual Agent jobs? Cities in Ohio with the most Virtual Agent job openings:
Virtual Agent jobs near you
Infographic showing various Virtual Agent job openings in Ohio as of July 2026, with employment types broken down into 92% Full Time, 6% Part Time, and 2% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $68,681 per year, or $33 per hour.

ServiceNow ITSM Engineer

Prudent Technologies and Consulting

Cincinnati, OH • On-site

$51.75 - $71.25/hr

Other

Re-posted 23 days ago

Job description

Role: ServiceNow ITSM Engineer

Location: Cincinnati, OH
Contract

Experience: 12+ Years

CAD, CSA and CIS-ITSM certification are mandatory.

Key Responsibilities

ServiceNow Administration & Support

  • Provide end-to-end administration and support for the ServiceNow platform.
  • Manage users, groups, roles, permissions, and access controls.
  • Monitor platform health, uptime, performance, and system availability.
  • Troubleshoot and resolve ServiceNow incidents, issues, and platform-related problems.
  • Administer code releases, patches, plugins, upgrades, and clone activities.
  • Support disaster recovery testing, backups, restores, and instance recovery activities.
  • Manage ServiceNow licensing and reporting requirements.

Platform Development & Configuration

  • Configure and support ServiceNow ITSM, SPM, and CSM solutions.
  • Develop and maintain Catalog Items, Flow Designer workflows, custom applications, and platform integrations.
  • Support Service Portal, Virtual Agent, Knowledge Management, and Mobile capabilities.
  • Utilize Automatic Test Framework (ATF) for testing and validation.
  • Review code, identify defects, and collaborate with development teams on remediation.

Integrations & Security

  • Support REST, SOAP, ServiceNow Spokes, and third-party integrations.
  • Diagnose and resolve Discovery and Service Mapping issues.
  • Address platform vulnerabilities, especially MID Server security findings.
  • Implement security best practices and support audit requirements.
  • Manage credentials and secrets using enterprise vault solutions.

Agile Delivery & Operations

  • Participate in Agile/Kanban ceremonies, sprint planning, daily standups, and release activities.
  • Create and maintain technical documentation, knowledge articles, and operational procedures.
  • Manage incident queues and provide timely issue resolution.
  • Document work using user stories and Agile project management practices.
  • Collaborate with stakeholders, business teams, and technical teams to deliver platform enhancements.

Required Qualifications

  • 5+ years of hands-on experience with the ServiceNow platform.
  • Strong expertise in ServiceNow ITSM implementations and administration.
  • Experience with ServiceNow CSM, SPM, Service Portal, Virtual Agent, and Mobile solutions.
  • Strong understanding of ServiceNow Architecture and platform best practices.
  • Experience with REST APIs, SOAP integrations, Flow Designer, Discovery, and Service Mapping.
  • Knowledge of ITIL processes including Incident, Change, Problem, Knowledge, and Service Catalog Management.
  • Experience supporting platform upgrades, patching, cloning, security remediation, and performance tuning.
  • Bachelor's Degree in Computer Science or equivalent experience.

Mandatory Certifications

  • ServiceNow Certified Implementation Specialist ITSM (CIS-ITSM)
  • ServiceNow Certified Application Developer (CAD)

Apply