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Virtual Agent Jobs in Ohio (NOW HIRING)

Genesys Cloud Services, Inc.

$102.57 - $170.96/hr

Deliver rapid POC and MVP implementations using Genesys Cloud AI Studio, CoPilot, Agentic Virtual Agent, and related product suites -- moving from hypothesis to working prototype at pace, and ...

Time Choice Heroes

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Marketing Agent

Bexley, OH · On-site

$16/hr

The Marketing Agent will focus on promoting brand awareness, engaging with customers, and ... Generate and qualify new leads using direct mail and virtual methods * Manage and execute marketing ...

Shelter Insurance

Insurance Agent

Wadsworth, OH

While some sales experience & a degree with general business courses is helpful, our mix of in-house and virtual new agent training schools, paired with continuing industry education courses, helps ...

Shelter Insurance

Insurance Agent

New Philadelphia, OH · On-site

While some sales experience & a degree with general business courses is helpful, our mix of in-house and virtual new agent training schools, paired with continuing industry education courses, helps ...

Shelter Insurance

Insurance Agent

Alliance, OH · On-site

While some sales experience & a degree with general business courses is helpful, our mix of in-house and virtual new agent training schools, paired with continuing industry education courses, helps ...

Shelter Insurance

Insurance Agent

Cincinnati, OH · On-site

While some sales experience & a degree with general business courses is helpful, our mix of in-house and virtual new agent training schools, paired with continuing industry education courses, helps ...

Shelter Insurance

Insurance Agent

Dublin, OH

While some sales experience & a degree with general business courses is helpful, our mix of in-house and virtual new agent training schools, paired with continuing industry education courses, helps ...

Shelter Insurance

Insurance Agent

Worthington, OH

While some sales experience & a degree with general business courses is helpful, our mix of in-house and virtual new agent training schools, paired with continuing industry education courses, helps ...

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All JobsAgent JobsVirtual Agent JobsVirtual Agent Jobs in Ohio

Virtual Agent information

See Ohio salary details

$566

$1.3K

$2.4K

How much do virtual agent jobs pay per week?

As of Aug 24, 2026, the average weekly pay for virtual agent in Ohio is $1,320.79, according to ZipRecruiter salary data. Most workers in this role earn between $1,105.77 and $1,398.08 per week, depending on experience, location, and employer.

What is a virtual agent?

Virtual agents are software programs or AI-driven systems designed to interact with users, typically through chat or voice, to answer questions, provide customer support, or help with various tasks. They can handle simple inquiries automatically and escalate more complex issues to human agents when needed. Virtual agents are commonly used in customer service, IT support, and other industries to improve efficiency and provide 24/7 assistance.

What does a virtual agent do?

A typical workday for a Virtual Agent involves handling customer inquiries via chat, email, or phone, resolving issues, providing information, and sometimes escalating complex cases to supervisors. Virtual Agents often work independently but are closely connected to their teams through digital collaboration tools such as Slack, Microsoft Teams, or Zoom. Regular virtual meetings, chat check-ins, and shared knowledge bases help maintain team cohesion and ensure that agents stay informed about updates or procedural changes. This remote structure requires strong self-motivation and excellent communication skills to deliver consistent customer service while staying aligned with team objectives.

What are the key skills and qualifications needed to thrive as a virtual agent?

To thrive as a Virtual Agent, you need excellent communication skills, problem-solving abilities, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is typically required. Strong listening skills, patience, and adaptability help Virtual Agents deliver personalized and efficient support. These skills ensure effective remote assistance, enhance customer satisfaction, and contribute to operational efficiency.

What is the difference between Virtual Agent vs Customer Service Representative?

AspectVirtual AgentCustomer Service Representative
CredentialsTypically requires technical skills, knowledge of chat platforms, and sometimes certifications in customer support or ITRequires communication skills, customer service experience, and sometimes a high school diploma or equivalent
Work EnvironmentRemote, often AI-driven or chatbot-based interactionsIn-office or remote, handling inbound calls, emails, or live chats
Industry UsageUsed across tech, retail, banking, and telecom sectors for automated or semi-automated supportCommon in retail, telecom, healthcare, and financial services for direct customer interaction

The main difference is that Virtual Agents are often AI-powered or automated tools designed to handle customer inquiries, while Customer Service Representatives are human agents providing direct support. Virtual Agents focus on automation and efficiency, whereas Customer Service Representatives offer personalized assistance.

How to become a virtual agent?

To become a virtual agent, candidates typically need strong communication skills, proficiency with customer service software, and the ability to work independently. Relevant experience in customer support or technical troubleshooting can be beneficial, and some roles may require specific certifications or training in the company's tools or platforms.

What are the most commonly searched types of Agent jobs in Ohio?

The most popular types of Agent jobs in Ohio are:

What are popular job titles related to Virtual Agent jobs in Ohio?

For Virtual Agent jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Virtual Agent jobs in Ohio look for?

The top searched job categories for Virtual Agent jobs in Ohio are:

What cities in Ohio are hiring for Virtual Agent jobs?

Cities in Ohio with the most Virtual Agent job openings:

Virtual Agent jobs near you
Infographic showing various Virtual Agent job openings in Ohio as of August 2026, with employment types broken down into 85% Full Time, 11% Part Time, and 4% Contract. Highlights an 31% Physical, 2% Hybrid, and 67% Remote job distribution, with an average salary of $68,681 per year, or $33 per hour.

AI Principal Technical Consultants

Cincinnati, OH • On-site

Encore Technologies
IT Services • 51 - 200 employees
Learn more about Encore Technologiesexternal

$150 - $210/hr

Other

Posted 14 days ago

Job description

Principal Technical Consultant – ServiceNow AI & Agentic Solutions

Position Summary

We are seeking an experienced Principal Technical Consultantwith deep expertise in the ServiceNow platform and emerging AI capabilities to architect, design, develop, and deliver enterprise AI solutions. This consultant will lead the implementation of intelligent automation initiatives utilizing ServiceNow’s AI portfolio, including Now Assist, AI Agents, Agentic AI Workflows, Predictive Intelligence, Virtual Agent, and GenAI-enabled process automation.

Key Responsibilities Solution Architecture & Technical Leadership
  • Architect and design enterprise AI solutions leveraging the ServiceNow platform.
  • Lead the implementation of Agentic AI, Now Assist, AI Agents, Predictive Intelligence, and GenAI capabilities.
  • Design scalable, secure, and maintainable ServiceNow solutions aligned with enterprise architecture standards.
  • Evaluate and recommend architecture approaches, including build-versus-configuration decisions for AI capabilities.
  • Define technical standards and best practices for AI-enabled ServiceNow implementations.
ServiceNow Development
  • Develop advanced ServiceNow applications using JavaScript, Flow Designer, IntegrationHub, APIs, and platform scripting.
  • Configure AI Agents, prompts, skills, workflows, and orchestration logic.
  • Build integrations between ServiceNow AI capabilities and external LLMs, AI services, and enterprise data platforms.
  • Optimize platform performance and maintain high-quality technical documentation.
AI & Intelligent Automation
  • Implement GenAI-powered workflows and intelligent automation solutions.
  • Design AI-driven business processes that improve operational efficiency and customer experience.
  • Apply prompt engineering techniques and AI governance best practices.
  • Evaluate emerging AI technologies and recommend innovative approaches aligned with business objectives.
Consulting & Client Engagement
  • Serve as a trusted advisor to business and technical stakeholders.
  • Present technical solutions and AI strategy to executive and technical audiences.
  • Translate complex business requirements into scalable ServiceNow AI solutions.
  • Drive measurable business outcomes through intelligent automation initiatives.
Leadership & Delivery
  • Lead technical workstreams and mentor developers and consultants.
  • Ensure project deliverables meet quality, timeline, and documentation standards.
  • Provide technical oversight throughout implementation lifecycle.
  • Support project planning, estimation, risk management, and solution governance.
Required Qualifications
  • Expert-level experience implementing and developing on the ServiceNow platform.
  • Demonstrated expertise with ServiceNow AI capabilities, including:
    • Now Assist
    • AI Agents
    • Agentic AI Workflows
    • Predictive Intelligence
    • Virtual Agent and Natural Language Understanding (NLU)
  • Deep expertise in at least two ServiceNow process areas with AI or automation experience in at least one.
  • Strong ServiceNow scripting and development experience.
  • Experience integrating ServiceNow with third-party applications, APIs, LLMs, and enterprise data platforms.
  • Strong understanding of:
    • Generative AI (GenAI)
    • Large Language Models (LLMs)
    • Prompt Engineering
    • AI Governance
    • Intelligent Automation
  • Ability to evaluate technical trade-offs and recommend appropriate architecture decisions.
  • Excellent communication and presentation skills with both technical and executive stakeholders.
  • Strong consulting, analytical, and problem-solving abilities.
  • Self-starter who remains current with ServiceNow’s evolving AI capabilities.
Preferred Qualifications
  • ServiceNow Certified Technical Architect (CTA), Certified Implementation Specialist (CIS), or Certified Application Developer (CAD).
  • Experience delivering enterprise AI transformation initiatives.
  • Experience integrating Azure OpenAI, OpenAI, Anthropic, Google Vertex AI, AWS Bedrock, or similar AI platforms with ServiceNow.
  • Knowledge of enterprise integration patterns and API management.
  • Experience leading distributed technical teams.
Equal Opportunity Employer

Encore Talent Solutions is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.

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