ZipRecruiter

Log In

1

Virtual Agent Services Jobs (NOW HIRING)

IT America Inc

ServiceNow Architect

New York, NY · Remote

$73 - $91.75/hr

Understanding different project and service methodologies, such as Agile, Scrum, DevOps, and ITIL ... Generative AI in Virtual Agent * AI Search and Knowledge Management * Predictive Intelligence ...

Upgrade

AI Process Improvement Analyst - Ops

Phoenix, AZ

$71K - $88K/yr

Practical understanding of AI technologies, prompt engineering, and LLM behavior in a customer service or virtual agent context. * Possesses a strong internal drive for Process Improvement ...

PrudentRX

CCaaS Platform Engineer

Tampa, FL · Remote

Own IVA performance and self-service optimization Monitor and analyze IVA containment, call deflection, customer journey, and self-service completion metrics within Five9's Intelligent Virtual Agent ...

Genesys

Principal Product Manager, AVA AI

Virginia, IL · Remote

Shape the direction and execution of Genesys' AI-powered virtual agent platform, helping enterprises deliver more effective self-service experiences through AI, Generative AI, and large language ...

Genesys

Principal Product Manager, AVA AI

New York, NY · Remote

Shape the direction and execution of Genesys' AI-powered virtual agent platform, helping enterprises deliver more effective self-service experiences through AI, Generative AI, and large language ...

PrudentRX

CCaaS Platform Engineer

Tampa, FL · Remote

Own IVA performance and self-service optimization Monitor and analyze IVA containment, call deflection, customer journey, and self-service completion metrics within Five9's Intelligent Virtual Agent ...

Jbhunt

Software Engineer III - ServiceNow

Lowell, AR · On-site +1

$47.50 - $65.50/hr

Leverage Now Assist, Generative AI, AI Agents, Agent Studio, Virtual Agent, and Predictive Intelligence capabilities to improve productivity, knowledge management, incident resolution, and service ...

Genesys

Principal Product Manager, AVA AI

Concord, NC · Remote

Shape the direction and execution of Genesys' AI-powered virtual agent platform, helping enterprises deliver more effective self-service experiences through AI, Generative AI, and large language ...

DataSync Inc

Google CCAI Developer

Charlotte, NC · On-site

Experience in contact center transformation, virtual agent modernization, and migration projects ... Build voice and chat automation solutions for customer service, sales, technical support, billing ...

Internal Career Site

Chat Lead

Dallas, TX · On-site +1

... service delivery. The Chat Lead maintains the Windstar standard of personalized, 180 degrees from ... Monitor AI virtual agent interactions in real time, identifying opportunities to optimize scripting ...

Internal Career Site

Chat Lead

Miami, FL · On-site +1

... service delivery. The Chat Lead maintains the Windstar standard of personalized, 180 degrees from ... Monitor AI virtual agent interactions in real time, identifying opportunities to optimize scripting ...

previous page

Showing results 41-60

All JobsBusiness JobsCustomer Service JobsCustomer Service Representative JobsVirtual Agent Services Jobs

Virtual Agent Services information

See salary details

$11

$19

$25

How much do virtual agent services jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for virtual agent services in the United States is $19.42, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.43 per hour, depending on experience, location, and employer.
More about Virtual Agent Services jobs

What cities are hiring for Virtual Agent Services jobs?

Cities with the most Virtual Agent Services job openings:

What are the most commonly searched types of Agent Services jobs?

The most popular types of Agent Services jobs are:

What states have the most Virtual Agent Services jobs?

States with the most job openings for Virtual Agent Services jobs include:

Virtual Agent Services jobs near you
Infographic showing various Virtual Agent Services job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $40,400 per year, or $19.4 per hour.

ServiceNow Architect

IT America Inc

New York, NY • Remote

$73 - $91.75/hr

Contractor

Re-posted 15 days ago

Job description

Position: ServiceNow Architect

Location: Remote (NY/NJ locals preferred)

Duration: Long term contract

Job Description:

  • Looking for a ServiceNow Solution Architect with 9+ years of experience
  • Deep experience in ServiceNow ITSM implementations and best practices, with a minimum of 5 years in a similar role.
  • Solid understanding of ServiceNow architecture, data models, and modules
  • Proven track record of successfully leading and contributing to ServiceNow projects and transformations.
  • Understanding different project and service methodologies, such as Agile, Scrum, DevOps, and ITIL.
  • High-level problem-solving skills and the ability to make decisions independently.
  • Possess foundational certifications in ServiceNow administration, ServiceNow Certified System Administrator (CSA) or equivalent.
  • Lead the implementation of NOW Assist AI capabilities within the ServiceNow platform, specifically on ITSM & FSM
  • Experience with ServiceNow’s AI/ML suite (Predictive Intelligence, Virtual Agent, etc.).

Integrate AI capabilities such as:

  • Generative AI in Virtual Agent
  • AI Search and Knowledge Management
  • Predictive Intelligence (Classification, Routing, Prioritization)
  • Hands-on experience with NOW Assist AI or other generative AI capabilities within ServiceNow.

Demonstrated proficiency in ServiceNow technical skills, including:

  • Experience with ServiceNow integrations and API usage.
  • Familiarity with MID Server configuration and manage
  • Experienced with Asset Management
  • Configuration and customization of forms, workflows, business rules, and UI policies.
  • Scripting languages such as JavaScript and Jelly for developing and enhancing ServiceNow functionalities.
  • Impeccable communication skills, with the ability to simplify complex technical issues for various stakeholders.
  • High-level problem-solving skills and the ability to make decisions independently.
  • Proven ability to mentor and lead junior developers within the ServiceNow environment.
  • Excellent organizational skills and the ability to manage conflict, negotiate successful outcomes, and prioritize conflicting priorities.