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Virtual Agent Services Jobs (NOW HIRING)

FLEX Director, Solution Architect

Bethesda, MD · Remote

$67.25 - $88.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The architect will lead the design and evolution of intelligent virtual agent ecosystems that enable self-service, automation, and AI-driven support experiences, integrated across ITSM, HR, and ...

AI Agent Developer, ServiceNow

Miami, FL

$51.75 - $71/hr

  • Medical

  • Dental

  • Vision

  • Retirement

... service, giving back to the communities in which we work and live, and fostering a culture of ... Configure and extend Virtual Agent conversations and Now Assist for HRSD experiences, including out ...

AI Agent Developer, ServiceNow

Miami, FL · On-site

$51.75 - $71/hr

  • Medical

  • Dental

  • Vision

  • Retirement

... service, giving back to the communities in which we work and live, and fostering a culture of ... Configure and extend Virtual Agent conversations and Now Assist for HRSD experiences, including out ...

AI Agent Developer, ServiceNow

Miami, FL · On-site

$51.75 - $71/hr

  • Medical

  • Dental

  • Vision

  • Retirement

... service, giving back to the communities in which we work and live, and fostering a culture of ... Configure and extend Virtual Agent conversations and Now Assist for HRSD experiences, including out ...

AI Agent Developer, ServiceNow

Miami, FL · On-site

$51.75 - $71/hr

  • Medical

  • Dental

  • Vision

  • Retirement

... service, giving back to the communities in which we work and live, and fostering a culture of ... Configure and extend Virtual Agent conversations and Now Assist for HRSD experiences, including out ...

Google Cloud ML Engineer

Dallas, TX · On-site

$55.25 - $73.75/hr

Hands-on experience building and maintaining cloud-native chat Virtual Agent solutions using GCP services including CCAI, Vertex AI, Pub/Sub, Cloud Functions, Cloud Run, Cloud Storage, and BigQuery ...

ServiceNow AI Developer

Chantilly, VA · Remote

$55.25 - $76/hr

... and Virtual Agent * Knowledge of GenAI concepts, prompt engineering, and AI workflow orchestration * Experience integrating ServiceNow with external APIs and AI services * Familiarity with Flow ...

Responsibilities: • Build a framework within MS PowerApps Portal to enable self-service case ... Power Virtual Agent chatbot to deliver generic and user-specific information based on ...

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Virtual Agent Services information

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How much do virtual agent services jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for virtual agent services in the United States is $19.42, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.43 per hour, depending on experience, location, and employer.
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What cities are hiring for Virtual Agent Services jobs?

Cities with the most Virtual Agent Services job openings:

What are the most commonly searched types of Agent Services jobs?

The most popular types of Agent Services jobs are:

What states have the most Virtual Agent Services jobs?

States with the most job openings for Virtual Agent Services jobs include:

Infographic showing various Virtual Agent Services job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $40,400 per year, or $19.4 per hour.

Virtual Agent/Conversational Designer

Tata Consultancy Service Limited

Scottsdale, AZ • On-site, Remote

$85K - $100K/yr

Full-time

This job post has expired today. Applications are no longer accepted.


Job description

Virtual Agent / Conversational Designer
• Strong hands-on and leadership experience in ServiceNow Virtual Agent Designer
• Practical experience on NLU intent and utterance authoring
• Strong knowledge and hands-on experience on Topic block design
• Strong knowledge and hands-on experience on Conversational UX background
Design end-to-end conversation journeys
• Greetings
• Intent handling
• Multi-step flows
• Fallbacks
Create:
• Decision trees
• Dialog flows
• Flow diagrams
Intent & Use Case Definition:
Identify:
• User intents (e.g., reset password, check ticket status)
Map:
• Intents conversation flows
Work with business teams to:
• Define high-impact use cases
Dialogue & Content Writing
Write:
• Bot responses
• Prompts
• System messages
Ensure tone is:
• Clear
• Human-like
• Aligned with brand
Conversational UX (User Experience)
Design experiences that:
• Minimize user effort
• Avoid confusion
• Handle edge cases
Optimize:
• Navigation within conversations
• Error handling
Bot Configuration / Platform Work
Configure bots on platforms like:
• ServiceNow Virtual Agent
• Dialogflow
• Microsoft Bot Framework
Implement:
• Topics / intents
• Entities
• Flow logic
Integration with Backend Systems
Connect bot to systems:
• ITSM (tickets, approvals)
• CRM / HR tools
Enable actions:
• Create ticket
• Retrieve data
• Trigger workflows
Testing & Optimization
Test conversations:
• Different user inputs
• Edge cases
Analyze:
• Drop-offs
• Failed intents
Improve:
• Flows
• Responses
• Accuracy
Salary Range- $85,000-$100,000 a year
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