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Virtual Agent Services Jobs (NOW HIRING)

Stellar Professionals LLC

ServiceNow Developer

Richmond, VA · On-site

$53.50 - $73.50/hr

This role focuses on API integrations, custom application development, ITSM enhancements, Service Portal experience design, and artificial intelligence capabilities (Now Assist, Virtual Agent)

England Logistics

Agent Recruiter

Riverdale, GA · On-site

$80K - $90K/yr

Partner closely with Agent Services and onboarding teams to ensure a seamless transition for new agents. * Help accelerate agent success by facilitating strong onboarding experiences. * Provide ...

England Logistics

Agent Recruiter

Salt Lake City, UT · On-site

$80K - $90K/yr

Partner closely with Agent Services and onboarding teams to ensure a seamless transition for new agents. * Help accelerate agent success by facilitating strong onboarding experiences. * Provide ...

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Agent Recruiter

Southfield, MI · On-site

$80K - $90K/yr

Partner closely with Agent Services and onboarding teams to ensure a seamless transition for new agents. * Help accelerate agent success by facilitating strong onboarding experiences. * Provide ...

Welltower

$125 - $150/hr

Virtual Agent, Self-Service, and Customer Experience * Build and optimize virtual agent, chatbot, and voicebot experiences for common support needs. * Configure experiences that capture user details ...

Interon IT Solutions

ServiceNow AI Developer

Chantilly, VA · Remote

$55.25 - $76/hr

... and Virtual Agent * Knowledge of GenAI concepts, prompt engineering, and AI workflow orchestration * Experience integrating ServiceNow with external APIs and AI services * Familiarity with Flow ...

Palnar

MS Power Platform Developer

Responsibilities: • Build a framework within MS PowerApps Portal to enable self-service case ... Power Virtual Agent chatbot to deliver generic and user-specific information based on ...

Converge Resources

SNOW Product Manager

Dallas, TX

Drive implementation and adoption of Employee Center Pro, Virtual Agent, Walk-Up Experience, and Service Operations Workspace capabilities. Translate business use cases into epics, features, user ...

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As of Sep 8, 2026, the average hourly pay for virtual agent services in the United States is $19.42, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.43 per hour, depending on experience, location, and employer.
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Infographic showing various Virtual Agent Services job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $40,400 per year, or $19.4 per hour.

ServiceNow Developer

Stellar Professionals LLC

Richmond, VA • On-site

$53.50 - $73.50/hr

Other

Posted 17 days ago

Job description

We are seeking an experienced ServiceNow Developer to design, build, and optimize enterprise solutions across the ServiceNow platform for the State Corporation Commission (SCC). This role focuses on API integrations, custom application development, ITSM enhancements, Service Portal experience design, and artificial intelligence capabilities (Now Assist, Virtual Agent).

  • Location: Richmond, VA 23218 (Local Richmond candidates preferred)
  • Work Arrangement: Hybrid (Onsite 3 days/week)
  • Role Type: Contract (12-Month Estimated Duration)
  • Interview: Web Cam Interview Only

Key Responsibilities

  • Platform Development & Scripting: Design, build, and maintain custom ServiceNow applications using JavaScript, Business Rules, Script Includes, Client Scripts, UI Policies, and Flow Designer workflows.
  • Secure Integrations: Develop REST/SOAP APIs, webhooks, and IntegrationHub connectors utilizing OAuth 2.0, MID Servers, and JSON/XML data formats.
  • ITSM & Service Portal: Configure and extend ITSM modules (Incident, Problem, Change, Request, CMDB) and craft intuitive interfaces on Employee Center, Service Portal, and configurable workspaces.
  • Platform Security & AI Capabilities: Implement Access Control Lists (ACLs), automated testing, and release management; evaluate and implement ServiceNow AI solutions (Now Assist, Predictive Intelligence, AI Search, Virtual Agent).
  • Governance & Delivery: Collaborate with cross-functional teams in an Agile environment to translate business needs into technical designs, write unit tests, and support system upgrades.

Required Skills & Qualifications

  • Platform Engineering: 4+ years of hands-on ServiceNow development, platform architecture, and custom configuration.
  • Scripting & APIs: 3+ years in JavaScript (client-side and server-side) and 2+ years designing secure API integrations (REST, SOAP, OAuth 2.0, JSON, XML).
  • ITSM, Workflows & CMDB: 2+ years managing ITSM processes, CMDB reference relationships, Flow Designer, Service Catalog, and IntegrationHub.
  • Portal & UX Design: 2+ years designing accessible solutions on Employee Center, Service Portal, and UI Builder workspaces.
  • ServiceNow AI & Automation: 2+ years of experience with ServiceNow AI solutions (Now Assist, Generative AI, Predictive Intelligence, Virtual Agent, or AI Search).
  • Certifications & Delivery: 2+ years applying automated testing, source control, and release management; certifications such as CSA, CAD, CIS-ITSM, or ITIL.

Preferred Qualifications

  • Exposure to other ServiceNow modules (ITOM, CSM, HRSD, IRM/GRC, App Engine).
  • Experience with DevOps practices and automated deployment pipelines in an Agile environment.
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About Stellar Professionals

Sourced by ZipRecruiter

Welcome to Stellar Professionals, an Information-Technology Consulting & Staffing Firm that helps businesses like yours achieve unique goals. Stellar Professionals was founded with a single mission: to be the most successful, creative, and ground-breaking consulting agency in Staffing Industry. We approach each of our clients with fresh eyes to develop customized, unique strategies. Our expert professionals will partner with your business to deliver tailor-made practical solutions to assist you with Direct Client Acquisitions in the Public & Commercial Sector through winning proposals and business development means. Also, we assist you in serving your clients with quality resources, fast. Since 2005, we’ve supported numerous clients - and we’re confident we’re the right Information-Technology Consulting Firm for you.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Lewes, DE, US

Year founded

2019

Social media

Facebook

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