7 of the Most Popular Types of Virtual Agent Services Jobs in 2026

See what kind of roles similar to Virtual Agent Services jobs are hiring now

Top Types Of Virtual Agent Services Jobs

• Virtual Call Center Agent

  Salary range: $30,000 - $39,500

  A virtual call center agent provides customer support remotely via a number of different forums, from email to phone calls to online chat. Some specialize in sales, technical issues, or telemarketing. Employees also work with different support levels, depending on expertise and experience. You are typically the first point of contact with the public. Your duties involve responding to inbound calls and providing further instructions or followup in outbound communications. The job is usually full-time with some employers offering 24/7 support. A representative must document each case accurately and completely to assist other team members who get involved with each issue.

• Virtual Customer Service

  Salary range: $30,000 - $38,000

  Virtual Customer Service is a popular job search query. Most salaries for Virtual Customer Service jobs pay between $30,000 (25th percentile) and $38,000 (75th percentile) annually. Take a look at the variety of open positions nationwide for Virtual Customer Service job searches hiring now on ZipRecruiter.

• Virtual Assistant

  Salary range: $42,500 - $57,000

  Virtual assistants perform the typical duties and services of an assistant, except instead of going into the office every day, they complete their tasks from home or another remote location. You may not even work in the same city or state as your employer. Some virtual assistants work for an agency that fills job openings or requests for virtual assistants. Specific job duties vary, depending on the company and industry. Your general responsibilities include organizing electronic files, editing presentation documents, and assisting with the creation of PowerPoint presentations or other sales materials. You may also respond to emails, arrange appointments and travel plans, and return phone calls for their employer.

• Virtual Customer Service Agent

  Salary range: $31,000 - $41,500

  Virtual customer service agents assist customers with orders, billing services, tracking shipments, or answering questions online about a product or service their employer offers. As a virtual customer service agent, you work remotely from home or another location outside of the office and have calls or live chats forwarded to you or you respond to emails on your company’s network. Your specific responsibilities vary, depending on the specific products or services offered by your employer and the industry. General job duties include assisting customers to find the right product or service for their needs, tracking and logging customer interactions, resolving complaints, and connecting them with specialists or managers when you cannot answer their questions.

• Virtual Chat Agent

  Salary range: $30,000 - $40,000

  As a virtual chat agent, you provide customer service via a chat app. You use a computer to communicate with each customer to elicit the information you need, answer their questions, and otherwise assist the customer to help resolve any issues. You typically log the details of each communication or create a ticket that the customer can use to track their inquiry. For some roles, your duties may include providing technical support. If you do not know how to respond to an inquiry, you transfer the customer to a more-senior agent or technician. Some virtual chat agents also have sales responsibilities and help customers complete transactions.

• Virtual Customer Service Representative

  Salary range: $32,000 - $43,500

  Virtual Customer Service Representative is a common job search query. Most salaries for Virtual Customer Service Representative jobs pay between $32,000 (25th percentile) and $43,500 (75th percentile) annually. Take a look at the variety of open positions nationwide for Virtual Customer Service Representative job searches hiring now on ZipRecruiter.

• Remote Virtual Assistant

  Salary range: $42,500 - $57,000

  A remote virtual assistant has many of the same duties as one in an administrative role in an office. As a remote virtual assistant, your responsibilities include handling correspondence, arranging travel, and managing the calendar and appointments for a client while you work from home. You assist your employer with a variety of tasks, depending on the industry and scope of the work. You may write and edit documents, handle bookkeeping, or run the workplace remotely. Some virtual assistants are freelancers whereas others work with organizations or agencies to provide these administrative services.