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Virtual Administrative Jobs in Rosedale, MD (NOW HIRING)

Robert Half

Sr. Administrative Coordinator

Baltimore, MD · On-site

$27 - $30/hr

An established university in Baltimore is seeking a Sr. Administrative Coordinator to support the ... Ability to manage conference calls and virtual meetings using standard business communication tools.

AbsoluteCare

Call Center Supervisor - 3075

Baltimore, MD · On-site +1

This role is accountable for front-line call handling and virtual administrative execution (the "back-office that talks to members"), while reinforcing standardized workflows, documentation accuracy ...

Dlapiper

Legal Administrative Assistant

Baltimore, MD · On-site +1

$37.50 - $48.75/hr

Summary The Legal Administrative Assistant (LAA), working in collaboration with and in support of ... Demonstrates proficiency in virtual firm collaboration tools such as Zoom and Microsoft Teams to ...

State of Maryland

ADMINISTRATIVE OFFICER I

Baltimore, MD · On-site

$55K - $87K/yr

One year of administrative staff or professional work. Notes: 1. Candidates may substitute 30 ... Experience interacting directly with the public (e.g., in-person, by phone, by email, by virtual ...

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Virtual Administrative information

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How much do virtual administrative jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for virtual administrative in Rosedale, MD is $20.45, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $22.12 per hour, depending on experience, location, and employer.

What is a virtual administrative assistant?

Virtual administrative jobs include a variety of clerical positions that allow you to assist an office through one or more online systems. In this role, you may schedule meetings and appointments, process emails, perform data entry, and decide which tasks to assign to other employees. Many aspects of this job vary based on the company employing you. For example, some positions at medical offices focus on scheduling appointments for patients, while administrators at multinational corporations may emphasize calendars and travel arrangements. Most virtual administrative jobs concentrate on supporting one or more employees—typically a manager or executive—and you may use a phone, email, texts, or other communication systems to stay in touch with them.

How do virtual administrative assistants typically communicate and collaborate with remote teams and clients?

Virtual Administrative professionals primarily use digital tools such as email, instant messaging platforms (like Slack or Microsoft Teams), and video conferencing software (such as Zoom or Google Meet) to communicate with teams and clients. They often coordinate schedules, manage tasks, and share documents via cloud-based project management systems and shared drives. Maintaining clear, proactive communication is essential to overcome challenges related to remote work, such as differing time zones and limited face-to-face interaction. Building strong digital communication skills helps virtual admins stay organized, establish trust, and ensure smooth workflow with all stakeholders.

What are the key skills and qualifications needed to thrive as a virtual administrative assistant, and why are they important?

To thrive as a Virtual Administrative Assistant, you need strong organizational skills, attention to detail, and proficiency in standard office procedures, often supported by experience or a relevant administrative qualification. Familiarity with tools such as Microsoft Office Suite, Google Workspace, project management platforms, and virtual communication systems is typical. Excellent written and verbal communication, time management, and self-motivation are standout soft skills in this role. These competencies are vital for efficiently supporting remote teams, ensuring smooth operations, and maintaining productivity without direct supervision.

What is the difference between Virtual Administrative vs Virtual Executive Assistant?

AspectVirtual AdministrativeVirtual Executive Assistant
CredentialsBasic administrative skills, sometimes certifications in office softwareAdvanced skills, often with experience supporting executives
Work EnvironmentRemote, supporting multiple clients or businessesRemote, supporting high-level executives or C-suite
Employer UsageSmall businesses, entrepreneurs, agenciesCorporations, startups, executive teams
Common Search IntentVirtual Administrative vs Virtual Executive Assistant

While both roles involve remote administrative support, Virtual Administrative professionals typically handle general tasks like data entry and scheduling for various clients. Virtual Executive Assistants focus on high-level support for executives, managing complex calendars and confidential communications. The main difference lies in the scope and level of responsibility, with Virtual Executive Assistants often requiring more experience and specialized skills.

More about Virtual Administrative jobs

What are the most commonly searched types of Administrative jobs in Rosedale, MD?

The most popular types of Administrative jobs in Rosedale, MD are:

What job categories do people searching Virtual Administrative jobs in Rosedale, MD look for?

The top searched job categories for Virtual Administrative jobs in Rosedale, MD are:

What cities near Rosedale, MD are hiring for Virtual Administrative jobs?

Cities near Rosedale, MD with the most Virtual Administrative job openings:

Virtual Administrative jobs near you
Infographic showing various Virtual Administrative job openings in Rosedale, MD as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 15% Part Time, 1% Temporary, and 3% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $42,526 per year, or $20.4 per hour.

Call Center Support Specialist - Part Time - 3077

AbsoluteCare

Baltimore, MD • On-site, Remote

$82K - $82K/yr

Full-time, Part-time

Posted 11 days ago

Job description

  • Salary: 19-23/hr based on experience
  • Schedule: Part-Time/Flexible up to 20/hours weekly

Job Summary
The Call Center Support Specialist supports the Member Access Center (MAC) by providing high-quality inbound and outbound call handling and virtual administrative execution (the "back-office that talks to members"). This role serves as an administrative and scheduling partner to clinical, care coordination, and operations teams by managing high-volume interactions, coordinating multi-step workflows, and ensuring accurate documentation across systems. Reporting to the Call Center Supervisor, this position supports MAC strategy by promoting timely access to care, consistent member experience, and standardized workflow execution across markets.
The Call Center Support Specialist acts as a primary point of contact for members, providers, and internal partners. Core responsibilities include answering incoming calls within defined timeframes, conducting outbound outreach, scheduling and rescheduling appointments, completing reminder and confirmation calls, and supporting administrative processing such as managing shared inboxes, queues, and worklists. The role also assists members with general inquiries related to scheduling, transportation, pharmacy, and care navigation, and escalates concerns appropriately using established protocols to protect member safety, service recovery, and continuity of care.
Success in this position requires strong telephone etiquette, organizational and administrative skills, attention to detail, and the ability to thrive in a fast-paced, virtual, service-oriented environment. The ideal candidate is service-driven, comfortable working with performance metrics, able to navigate multiple systems, and committed to accurate documentation, first-call resolution, and consistent member experience.
Duties and Responsibilities
  • Follow standardized workflows, Standard Operating Procedures (SOPs), and job aids to ensure consistent execution across markets.
  • Answer incoming calls promptly and professionally within defined service level expectations; provide accurate information and ensure a positive member experience.
  • Conduct outbound phone calls to members within defined timeframes for reminders, confirmations, rescheduling, outreach, and administrative follow-up.
  • Respond to routine inquiries with empathy, professionalism, and cultural sensitivity; route or redirect questions as appropriate per standardized workflows.
  • Collect, verify, and document information accurately in the Electronic Health Record (EHR/EMR) and other systems during member interactions.
  • Follow communication scripts and call flows based on market, location, and call type; ensure accurate messaging and consistent member experience.
  • Provide excellent customer service when greeting and engaging members, providers, and external partners; support first-call resolution when possible.
  • Manage shared inboxes, queues, and worklists to ensure timely responses, accurate processing, and task completion.
  • Schedule and reschedule appointments in accordance with policy and procedure, considering member preference, insurance coverage, visit type, and market workflow requirements.
  • Provide appointment reminders and confirmation calls; support rescheduling and conversion to virtual visits when appropriate, following established protocols to help reduce no-show rates.
  • Route, screen, and escalate concerns appropriately based on established protocols and clinical guidance; document and notify the Call Center Supervisor as needed for service recovery, repeat issues, or member safety concerns.
  • Accurately document all outreach, scheduling activity, and member interactions in the EHR/EMR; confirm work for completeness and accuracy.
  • Complete and document required forms, paperwork, and assessments while speaking with members, as assigned.
  • De-escalate situations involving dissatisfied members; provide assistance and support while maintaining professionalism and composure.
  • Maintain professionalism and composure while supporting individuals with complex medical, behavioral, and social needs.
  • Follow engagement protocols and leverage market resources to promote member engagement and retention; support outreach for a variety of needs across markets.
  • Demonstrate a working knowledge of insurance coverage and benefits, appropriate screening of member needs, and general procedures of a physician office.
  • Assist members with general inquiries related to scheduling, transportation, pharmacy, and care navigation; coordinate across internal teams when issues require multiple steps.
  • Proficient use of the EHR/EMR, phone system, and Microsoft products; ability to toggle between multiple applications regularly.
  • Schedule transportation for members as needed, following local market parameters and documenting outcomes appropriately.
  • Complete administrative tasks such as faxing, sorting, scanning, and categorizing documents as appropriate; support timely processing and accurate recordkeeping.
  • Meet personal and team-based performance expectations, key performance indicators (KPIs), and metrics (e.g., productivity, quality, adherence, and engagement).
  • Participate in regular team meetings, training sessions, and quality improvement efforts; implement updates to scripts, workflows, and job aids as released.
  • Maintain confidentiality and adhere to HIPAA and organizational compliance standards.
  • Other duties are assigned to support MAC priorities, access initiatives, and administrative workflow needs.

Minimum Qualifications
  • High School Diploma or equivalent
  • 1+ years of healthcare experience, community outreach, or a similar role
  • 1+ years of experience working in a call center or healthcare provider front office
  • Strong organizational and time management skills
  • Comfortable working with performance metrics, quality expectations, and outreach targets
  • Empathy and cultural competence when working with diverse populations
  • Proficient with basic computer systems, including electronic health records

Preferred:
  • Basic understanding/knowledge of medical terminology
  • Experience in sales or conducting outreach and retention calls
  • Familiarity with Medicaid and Medicare populations
  • Familiarity with electronic health records
  • Bilingual (English/Spanish) is a plus

Working conditions
This position is a remote role, which means you will work from your home or another suitable remote location. You will need a dedicated, quiet workspace that is conducive to conducting telephonic outreach while adhering to HIPAA and other privacy policies. All necessary electronic supplies, including a laptop, monitors, and any other hardware or software required to perform your duties effectively, will be provided. You will be responsible for setting up and maintaining these tools in your home workspace. A reliable and high-speed Wi-Fi connection or home internet is required to perform the essential functions of this role.
Physical requirements
  • Ability to remain stationary for extended periods while working at a desk or workstation.
  • The role requires frequent use of a computer, including typing on a keyboard and using a mouse. Manual dexterity and hand-eye coordination are essential for efficiently completing tasks and navigating various software systems.

Direct reports
None
Company Description:
Why Work at AbsoluteCare?
At AbsoluteCare, we serve the most vulnerable individuals in America. These are our neighbors, people who are at higher risk for disease or who have multiple, complex, chronic illnesses. Often, they deal with an unequal healthcare system and wind up seeking basic care from emergency rooms. We take these patients out of those spaces and turn them into members: people who are entitled to some of the best, most focused care this country has to offer.
We call this "care beyond medicine." We have turned the doctor's office into a comprehensive care center. Here, we surround our members with a core care team of doctors, nurses, social workers, and medical assistants who have the time and skills to get to know our members' needs. We make the most important services available to our members under one roof. This includes a pharmacy, X-rays, a blood lab, nutrition services, urgent care, and much more.
We don't stop at our four walls. We engage members in the communities where we all live to find the people who need us most. Through these community care teams, we remove the barriers to healthcare that so many people face daily. And it works.
Our unique care is guided by our core values of accountability, caring, trust, and teamwork. We call it ACT2.
AbsoluteCare, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, age, disability, genetics, protected Veteran status, or any other characteristic protected by law or policy.

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