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Vip Guest Relations Manager Jobs (NOW HIRING)

SMR

Guest Relations Manager

Pigeon Forge, TN · On-site

$50K - $55K/yr

Guest Relations Manager Pay: $50,000.00- $55,000.00 per year Who We Are: Smoky Mountain Resorts (SMR) is a family-focused, collaborative, and goal-driven hospitality resort company. Our Great Smoky ...

Crescent Services

Guest Relations Agent

Manhattan, NY · On-site

Under the guidance of the Guest Relations Manager, the Guest Relations Agent will gain valuable ... VIP Services: Support the special needs of VIP guests, including creating VIP Arrivals list and ...

Crescent

Guest Relations Agent

Manhattan, NY · On-site

Under the guidance of the Guest Relations Manager, the Guest Relations Agent will gain valuable ... VIP Services : Support the special needs of VIP guests, including creating VIP Arrivals list and ...

Cavallo Point

Guest Relations Manager

Sausalito, CA · On-site

We are looking for a Guest Relations Manager to act as an 'Ambassador' for the Resort providing guest recognition pre arrival, throughout the guest stay, and after departure. This role coordinates ...

The Park at 14th

Guest Relations Manager

Washington, DC · On-site

Guest Relations Manager (Onsite - Washington, DC) The Park at 14th is a vibrant, upscale casual restaurant known for its exceptional food, craft cocktails, and lively atmosphere. We are committed to ...

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Vip Guest Relations Manager information

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$23K

$54.8K

$83.5K

How much do vip guest relations manager jobs pay per year?

As of Aug 29, 2026, the average yearly pay for vip guest relations manager in the United States is $54,754.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,000.00 and $73,500.00 per year, depending on experience, location, and employer.

What is a VIP Guest Relations Manager?

VIP Guest Relations Managers are hospitality professionals responsible for ensuring that high-profile or important guests receive exceptional service throughout their stay or visit. They coordinate personalized experiences, handle special requests, resolve issues promptly, and often act as the primary point of contact for VIP guests. Their goal is to enhance guest satisfaction, foster loyalty, and maintain the reputation of the establishment by providing tailored and memorable experiences.

How does a VIP Guest Relations Manager typically collaborate with other departments to ensure a seamless guest experience?

A VIP Guest Relations Manager works closely with departments such as front office, housekeeping, food and beverage, and concierge to coordinate personalized services for high-profile guests. This often involves facilitating special requests, ensuring rooms are prepared to exact specifications, and communicating guest preferences to relevant teams. Regular meetings and real-time updates help maintain a unified approach to guest satisfaction. Effective collaboration and proactive communication are key to anticipating needs and resolving issues swiftly, ensuring a memorable stay for VIP guests.

What are the key skills and qualifications needed to thrive as a VIP Guest Relations Manager, and why are they important?

To excel as a VIP Guest Relations Manager, you need a background in hospitality management, experience in high-end guest services, and often a relevant degree or certification. Familiarity with property management systems (PMS), customer relationship management (CRM) software, and luxury brand standards is typical. Exceptional interpersonal skills, discretion, and problem-solving abilities set top candidates apart in this role. These skills and qualifications are crucial for consistently delivering personalized, high-quality experiences that build guest loyalty and uphold the reputation of luxury establishments.

What is the difference between Vip Guest Relations Manager vs Concierge?

AspectVip Guest Relations ManagerConcierge
CredentialsCustomer service experience, hospitality certificationsCustomer service experience, hospitality certifications
Work EnvironmentLuxury hotels, resorts, private clubsHotels, resorts, luxury apartments
Employer & IndustryLuxury hospitality, private clubsHotels, resorts, luxury residences
Search & Comparison IntentHigh-end guest experience, VIP servicesPersonalized guest assistance, reservations

The Vip Guest Relations Manager focuses on managing high-profile guests and ensuring exclusive experiences, while the Concierge provides personalized services like reservations and local recommendations. Both roles require strong customer service skills and hospitality certifications, but their primary functions differ in scope and focus within luxury settings.

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What cities are hiring for Vip Guest Relations Manager jobs?

Cities with the most Vip Guest Relations Manager job openings:

What states have the most Vip Guest Relations Manager jobs?

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Vip Guest Relations Manager jobs near you
Infographic showing various Vip Guest Relations Manager job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 100% In-person job distribution, with an average salary of $54,754 per year, or $26.3 per hour.

Guest Relations Manager

Big Sky, MT • On-site

Montage International
Traveler Accommodation • 1 - 5K employees
Learn more about Montage Internationalexternal

Full-time

Posted 8 days ago

Job description

Live Your Passion. Add Your Magic.
At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.
We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.
If you are an internal applicant, please log into Workday and apply for your application to be considered.
Please Click Here to apply internally.
Guest Relations Manager
SUMMARY
The Guest Relations Manager is responsible for the management and day-to-day operations of the Guest Relations department. This is an integral position held accountable for the seamless movement of guests in and out of the hotel. The Guest Relations Manager is flexible, proactive, resourceful, efficient, and always acts with a high level of professionalism.
ESSENTIAL FUNCTIONS
Job duties include; although are not limited to:
  • Effectively leading and managing the Guest Relations team
  • Guaranteeing that staff is adequately briefed on pertinent information regarding arrivals, VIP's and daily group activities
  • Creating and maintaining positive rapport and relationships with local community leaders and vendors alike
  • Staying informed of the latest offerings within the community to guarantee the guest experience is exceptional
  • Ensuring excellent customer service is provided to guests throughout their stay
  • Selecting, training, and scheduling front desk Associates
  • Maintaining new procedures for Guest Relations operations that improve processes and communication
  • Ordering supplies and maintaining an appropriate level of inventory
  • Communicating and developing front desk Associates to ensure all standards are met on a consistent basis
  • Performing additional duties as assigned that may be outside of the normal scope based on business needs

QUALIFICATIONS
  • College degree preferred
  • 2 to 3 years leadership experience in a luxury hotel
  • Exceptional guest recovery skills
  • Enjoy interacting with people in a fast paced environment
  • Excellent organizational and time management skills
  • Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook
  • Must possess a positive attitude
  • Must be willing to participate in a learning environment
  • Must integrate company values throughout all interactions
  • Must be able to quickly adapt and effectively use new software products
  • Must be dependable and available to work within the resort on weekends, nights and/or holidays based on business demands

PHYSICAL REQUIREMENTS
Position requires walking and standing most of the working day; must be able to stand and exert well-paced mobility for up to 6 hours in length. Must be able to bend, stoop, squat and stretch to fulfill tasks. Must be able to lift up to 35 lbs on a regular basis. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.
In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
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About Montage International

Sourced by ZipRecruiter

Montage International, based in Irvine, CA, US, operates within the hospitality industry. The company's portfolio includes highly luxurious resorts, hotels, residences, and golf courses, which are categorized under four distinctive brands: Montage Hotels & Resorts, Pendry Hotels & Resorts, Montage Residences and Pendry Residences. Established in 2002 by Alan Fuerstman, the company's goal is to transform traditional hospitality into something more immersive by integrating arts, culture, and fashion in their high-end properties. The company's mission is driven by the core values of social responsibility, humility, respect, integrity, and introspection -- hallmarks of the hospitality experience they aim to provide.

Industry

Traveler accommodation

Company size

1,001 - 5,000 Employees

Headquarters location

Irvine, CA, US

Year founded

2002

Social media

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