ZipRecruiter

Log In

1

Vip Guest Relations Manager Jobs (NOW HIRING)

SMR

Guest Relations Manager

Pigeon Forge, TN · On-site

$50K - $55K/yr

Guest Relations Manager Pay: $50,000.00- $55,000.00 per year Who We Are: Smoky Mountain Resorts (SMR) is a family-focused, collaborative, and goal-driven hospitality resort company. Our Great Smoky ...

SH Hotels and Resorts

Guest Relations Manager

Hanalei, HI · On-site

$72K - $82K/yr

We have an opportunity for a service-minded Guest Relations Manager to lead and inspire our great ... Serve as hotel ambassador for Redwood (VIP), long stay, special attention and celebrity guests.

SH Hotels and Resorts

Guest Relations Manager

Hanalei, HI · On-site

$72K - $82K/yr

We have an opportunity for a service-minded Guest Relations Manager to lead and inspire our great ... VIP), long stay, special attention and celebrity guests. • Contact guests prior to arrival to ...

Cavallo Point

Guest Relations Manager

Sausalito, CA

We are looking for a Guest Relations Manager to act as an 'Ambassador' for the Resort providing guest recognition pre arrival, throughout the guest stay, and after departure. This role coordinates ...

Crescent

Guest Relations Agent

Manhattan, NY · On-site

Under the guidance of the Guest Relations Manager, the Guest Relations Agent will gain valuable ... VIP Services : Support the special needs of VIP guests, including creating VIP Arrivals list and ...

Passport Resorts

Guest Relations Manager

Sausalito, CA

$68K/yr

A We are looking for a Guest Relations Manager to act as an 'Ambassador' for the Resort providing guest recognition pre arrival, throughout the guest stay, and after departure. This role coordinates ...

Better Talent

Guest Relations Manager

Orange Beach, AL

$50K - $60K/yr

Position Summary Liquid Life is seeking a dynamic Guest Relations Manager to lead our guest services team in Orange Beach, AL. This role is perfect for a natural motivator who thrives on building ...

The Park at 14th

Guest Relations Manager

Washington, DC · On-site

Guest Relations Manager (Onsite - Washington, DC) The Park at 14th is a vibrant, upscale casual restaurant known for its exceptional food, craft cocktails, and lively atmosphere. We are committed to ...

Lindblad Expeditions

Guest Relations Manager

The Guest Relations Manager bridges frontline guest relations and company-wide guest experience analytics. This individual is responsible for directly engaging guests to resolve concerns and enhance ...

next page

Showing results 1-20

All JobsVip Guest Relations JobsVip Guest Relations Manager Jobs

Vip Guest Relations Manager information

See salary details

$23K

$54.8K

$83.5K

How much do vip guest relations manager jobs pay per year?

As of Jul 17, 2026, the average yearly pay for vip guest relations manager in the United States is $54,754.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,000.00 and $73,500.00 per year, depending on experience, location, and employer.

What is the difference between Vip Guest Relations Manager vs Concierge?

AspectVip Guest Relations ManagerConcierge
CredentialsCustomer service experience, hospitality certificationsCustomer service experience, hospitality certifications
Work EnvironmentLuxury hotels, resorts, private clubsHotels, resorts, luxury apartments
Employer & IndustryLuxury hospitality, private clubsHotels, resorts, luxury residences
Search & Comparison IntentHigh-end guest experience, VIP servicesPersonalized guest assistance, reservations

The Vip Guest Relations Manager focuses on managing high-profile guests and ensuring exclusive experiences, while the Concierge provides personalized services like reservations and local recommendations. Both roles require strong customer service skills and hospitality certifications, but their primary functions differ in scope and focus within luxury settings.

What are VIP Guest Relations Managers?

VIP Guest Relations Managers are hospitality professionals responsible for ensuring that high-profile or important guests receive exceptional service throughout their stay or visit. They coordinate personalized experiences, handle special requests, resolve issues promptly, and often act as the primary point of contact for VIP guests. Their goal is to enhance guest satisfaction, foster loyalty, and maintain the reputation of the establishment by providing tailored and memorable experiences.

What is VIP guest relations?

VIP guest relations involves managing and enhancing the experience of high-profile or important guests by providing personalized service, addressing their needs promptly, and ensuring their comfort. In this role, strong communication skills, discretion, and attention to detail are essential to build positive relationships and maintain guest satisfaction.

What are the key skills and qualifications needed to thrive as a VIP Guest Relations Manager, and why are they important?

To excel as a VIP Guest Relations Manager, you need a background in hospitality management, experience in high-end guest services, and often a relevant degree or certification. Familiarity with property management systems (PMS), customer relationship management (CRM) software, and luxury brand standards is typical. Exceptional interpersonal skills, discretion, and problem-solving abilities set top candidates apart in this role. These skills and qualifications are crucial for consistently delivering personalized, high-quality experiences that build guest loyalty and uphold the reputation of luxury establishments.

What does a guest relations manager do?

A guest relations manager is responsible for ensuring guests have a positive experience by addressing their needs, resolving issues, and providing personalized service. They often coordinate with other departments, manage guest feedback, and may use customer service tools to enhance guest satisfaction in hospitality or luxury settings.

How does a VIP Guest Relations Manager typically collaborate with other departments to ensure a seamless guest experience?

A VIP Guest Relations Manager works closely with departments such as front office, housekeeping, food and beverage, and concierge to coordinate personalized services for high-profile guests. This often involves facilitating special requests, ensuring rooms are prepared to exact specifications, and communicating guest preferences to relevant teams. Regular meetings and real-time updates help maintain a unified approach to guest satisfaction. Effective collaboration and proactive communication are key to anticipating needs and resolving issues swiftly, ensuring a memorable stay for VIP guests.

What is the highest paying job in hotel management?

The highest paying roles in hotel management often include General Managers of luxury or large-scale hotels, executive positions such as Director of Operations, or specialized roles like Hotel Owner or Hotel Developer. These positions typically require extensive experience, strong leadership skills, and often advanced certifications or degrees in hospitality management.

What jobs make $1,000,000 a year?

Jobs that can earn $1,000,000 annually include high-level executive roles such as CEOs, investment bankers, and hedge fund managers, often supplemented by bonuses, stock options, or profit sharing. Other roles like successful entrepreneurs, top-tier real estate developers, and certain professional athletes or entertainers can also reach this income level, typically requiring extensive experience, skills, and a strong network.
More about Vip Guest Relations Manager jobs
What cities are hiring for Vip Guest Relations Manager jobs? Cities with the most Vip Guest Relations Manager job openings:
What states have the most Vip Guest Relations Manager jobs? States with the most job openings for Vip Guest Relations Manager jobs include:
What job categories do people searching Vip Guest Relations Manager jobs look for? The top searched job categories for Vip Guest Relations Manager jobs are:
Vip Guest Relations Manager jobs near you

VIP Guest Reservation Agent

NOBU RYOKAN MALIBU

Malibu, CA • On-site

$1/hr

Full-time

Re-posted 25 days ago

Job description

Job Summary

The Reservations Coordinator is responsible for providing the highest level of service for all incoming guest reservations, maximizing room revenue through management of the room inventory and pricing strategy, and maintaining all guest CRM and sales databases.

Reporting directly to the General Manager, the VIP Guest Relations Manager is responsible for incoming guest reservations and providing the highest level of guest service. The ideal candidate will have previous experiences in the luxury hotel market working with VIP clients through pre-arrival and throughout the duration of their stay.

Essential Functions

  • Responsible for managing direct inquiries and reservations through completion.
  • Maintain complete knowledge at all times of:
    • all hotel features, services, and hours of operation
    • all room types, numbers, layout, decor, appointments, and location
    • all room rates, special packages, and promotions
    • daily house count, and expected arrivals and departures
    • room availability status for any given day
    • all VIPs guests, special requests or any in-house guest concerns or issues
    • in-house guest list and be familiar with guests' names and room locations
    • scheduled in-house group activities, locations, and times
  • Conduct pre-arrival communication and gathering all pertinent guest information
    • Arrival and departure times, methods
    • All guest names and ages if applicable
    • Ascertain if celebrating special occasion
    • Any personal dietary restrictions or preferences
    • Any additional special requests (pillow type, ADA access, feather free)
  • Building and maintaining relationships with guests and with third parties representing guests (travel agencies, personal assistants, concierge teams, etc.).
  • Capture accurate guest details and preferences on guest stay and communicate to operational team in advance of arrival.
  • Ability to identify key VIPs and contacts.
  • Action the arrivals reports, guest preferences, welcome amenities and ensure the operation team is communicated on special requests, guest movements, etc.
  • Prepare weekly, monthly, quarterly, and annual reports as required.
  • Assist the VIP Guest Relations Manager in collecting and inputting client/guest account data.
  • Audits of CRM systems to ensure accurate account data.
  • Organize and participate in appropriate site and familiarizations as needed.
  • Conduct site tours when requested by VIP Guest Relations Manager.
  • Attend sales and industry events/ initiatives as needed.
  • Implement directives as outlined from VIP Guest Relations Manager and Hotel Manager.
  • Any other duties as assigned by VIP Guest Relations Manager or Hotel Manager.
  • May have to assist operations team and/ or cover operational shifts as needed.

Qualifications

  • High school diploma required. Degree in hospitality management preferred.
  • Prior experience as concierge, front desk agent, reservations or sales coordinator in luxury hotel brand preferred.
  • Knowledge of PMS or CRM systems and Microsoft Office programs. Experience with Opera, StayNTouch, Saleforce and Cendyn preferred.
  • Ability to learn, utilize and communicate effectively via company issued MacBook and iPhone.
  • Advanced ability to comprehend and speak English to understand and respond to information and address advanced guest requests required both verbally and in writing. Knowledge of additional language(s) is a bonus.
  • Must be customer-service oriented and have excellent hospitality skills.
  • Ability to develop relationships with all levels of clientele and interact with people from different cultures and backgrounds.
  • Astute attention to detail.
  • A passion for exceeding client expectations.
  • Highly organized, results-oriented with the ability to work well under pressure.
  • Excellent written, verbal, and interpersonal communication skills essential.
  • Strong negotiation skills.
  • Computer literacy in various applications
  • Positive attitude and supportive, team-based approach towards the attainment of the hotels short- and long-term goals.

Working Conditions & Physical Requirements

  • Significant portions of day require prolonged sitting, repetitive hand, and finger motion. Ability to visually review documents and computer screen throughout the day.
  • Ability to sit, walk or stand for extended periods of time during course of shift. May need to exert up to 50 pounds of force occasionally, and/or
  • Significant portions of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, e.g., typing, handwriting, or machine operations.
  • Due to the cyclical nature of the hospitality industry, colleagues may be required to work varying schedules to reflect the business needs of the hotel.
  • Responsible for operating within hotel safety guidelines, including the safe and responsible operation of hotel equipment. Reports and addresses safety concerns as they arise. Ensures safe handling of chemicals in accordance with hotel and department standards and utilizes proper personal protective equipment (PPE) when appropriate.

Apply