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Vip Guest Relations Manager Jobs (NOW HIRING)

The Park at 14th

Guest Relations Manager

Washington, DC · On-site

Guest Relations Manager (Onsite - Washington, DC) The Park at 14th is a vibrant, upscale casual restaurant known for its exceptional food, craft cocktails, and lively atmosphere. We are committed to ...

NOBU RYOKAN MALIBU

Guest Relations Manager

Malibu, CA · On-site

Job Summary The Guest Relations Manager is responsible for the daily operation of the hotel and overseeing Concierge, Bell/Valet, Housekeeping, Engineering, and Food and Beverage; providing all ...

INFUSE WELLNESS LLC

Be Seen First

Guest Relations Manager

Spring, TX

... star guest experience * Manage appointment scheduling, confirmations, and changes using spa ... Upsell services, memberships, and skincare products tactfully and confidently * Assist in VIP or ...

New

Marriott

Guest Relations Manager

Saint Thomas, VI · On-site

Serves as Guest Relations Manager and handles the tracking of service issues. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the guest services, front ...

INFUSE WELLNESS LLC

Be Seen First

Guest Relations Manager

Spring, TX

... star guest experience * Manage appointment scheduling, confirmations, and changes using spa ... Upsell services, memberships, and skincare products tactfully and confidently * Assist in VIP or ...

New

Marriott

Guest Relations Manager

Washington, DC · On-site

Serves as Guest Relations Manager and handles the tracking of service issues. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the guest services, front ...

The Hong Kong and Shanghai Hotels, Limited

ND · On-site

$80K - $90K/yr

Provide executive oversight of VIP guest experiences, ensuring flawless execution and proactive ... Proven experience leading leaders and managing multi-functional teams in a high-touch service ...

Marriott

Guest Relations Manager

Miami Beach, FL · On-site

CORE WORK ACTIVITIES Managing Guest Services and Front Desk Operations Utilizes interpersonal and ... Sets a positive example for guest relations. Empowers employees to provide excellent customer ...

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Vip Guest Relations Manager information

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$54.8K

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How much do vip guest relations manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for vip guest relations manager in the United States is $54,754.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,000.00 and $73,500.00 per year, depending on experience, location, and employer.

What is the difference between Vip Guest Relations Manager vs Concierge?

AspectVip Guest Relations ManagerConcierge
CredentialsCustomer service experience, hospitality certificationsCustomer service experience, hospitality certifications
Work EnvironmentLuxury hotels, resorts, private clubsHotels, resorts, luxury apartments
Employer & IndustryLuxury hospitality, private clubsHotels, resorts, luxury residences
Search & Comparison IntentHigh-end guest experience, VIP servicesPersonalized guest assistance, reservations

The Vip Guest Relations Manager focuses on managing high-profile guests and ensuring exclusive experiences, while the Concierge provides personalized services like reservations and local recommendations. Both roles require strong customer service skills and hospitality certifications, but their primary functions differ in scope and focus within luxury settings.

What is a VIP Guest Relations Manager?

VIP Guest Relations Managers are hospitality professionals responsible for ensuring that high-profile or important guests receive exceptional service throughout their stay or visit. They coordinate personalized experiences, handle special requests, resolve issues promptly, and often act as the primary point of contact for VIP guests. Their goal is to enhance guest satisfaction, foster loyalty, and maintain the reputation of the establishment by providing tailored and memorable experiences.

What are the key skills and qualifications needed to thrive as a VIP Guest Relations Manager, and why are they important?

To excel as a VIP Guest Relations Manager, you need a background in hospitality management, experience in high-end guest services, and often a relevant degree or certification. Familiarity with property management systems (PMS), customer relationship management (CRM) software, and luxury brand standards is typical. Exceptional interpersonal skills, discretion, and problem-solving abilities set top candidates apart in this role. These skills and qualifications are crucial for consistently delivering personalized, high-quality experiences that build guest loyalty and uphold the reputation of luxury establishments.

How does a VIP Guest Relations Manager typically collaborate with other departments to ensure a seamless guest experience?

A VIP Guest Relations Manager works closely with departments such as front office, housekeeping, food and beverage, and concierge to coordinate personalized services for high-profile guests. This often involves facilitating special requests, ensuring rooms are prepared to exact specifications, and communicating guest preferences to relevant teams. Regular meetings and real-time updates help maintain a unified approach to guest satisfaction. Effective collaboration and proactive communication are key to anticipating needs and resolving issues swiftly, ensuring a memorable stay for VIP guests.
More about Vip Guest Relations Manager jobs
What cities are hiring for Vip Guest Relations Manager jobs? Cities with the most Vip Guest Relations Manager job openings:
What states have the most Vip Guest Relations Manager jobs? States with the most job openings for Vip Guest Relations Manager jobs include:
What job categories do people searching Vip Guest Relations Manager jobs look for? The top searched job categories for Vip Guest Relations Manager jobs are:
Vip Guest Relations Manager jobs near you
Infographic showing various Vip Guest Relations Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 86% Full Time, 12% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $54,754 per year, or $26.3 per hour.

Guest Relations Manager

The Park at 14th

Washington, DC • On-site

Full-time

Re-posted 13 days ago

Job description

Guest Relations Manager (Onsite - Washington, DC)

The Park at 14th is a vibrant, upscale casual restaurant known for its exceptional food, craft cocktails, and lively atmosphere. We are committed to providing our guests with an unforgettable dining experience through impeccable service and a warm, welcoming ambiance.

Job Summary:

We are seeking an exceptional individual to join our team as a Guest Relations Manager. As a Guest Relations Manager, you will be responsible for providing a premium level of service and personalized attention to our esteemed guests. You will ensure that their needs are met and that they have a memorable and enjoyable experience. This position requires excellent interpersonal skills, attention to detail, and the ability to deliver outstanding service in a high-end hospitality environment.

Responsibilities:

  • Serve as the primary point of contact for our guests, providing personalized and attentive service throughout their visit.
  • Greet guests upon arrival, ensuring a warm and friendly welcome.
  • Escort guests to their respective areas, such as seating area, private dining room, or bottle service table.
  • Anticipate guests' needs and preferences, providing personalized recommendations and assistance throughout their visit.
  • Coordinate with various departments and managers to ensure seamless guest experiences.
  • Arrange and oversee special requests, such as private events or access to exclusive amenities or services.
  • Maintain a comprehensive knowledge of the establishment's offerings, including menu items, entertainment options, and any special promotions.
  • Foster strong relationships with new and existing guests, remembering their preferences and building loyalty.
  • Create and maintain a comprehensive list of guest information, including preferences, allergies, special occasions, and any other relevant details.
  • Proactively communicate with guests before, during, and after their visits to ensure their satisfaction and address any concerns.
  • Ensure that all areas are meticulously prepared and presented, paying attention to every detail to create a luxurious and welcoming ambiance.
  • Provide exceptional customer service, promptly addressing any issues or complaints that may arise.
  • Collaborate with the team to share and implement best practices to continuously improve the guest experience.

Qualifications:

  • Excellent communication and interpersonal skills with the ability to build rapport and maintain professional relationships with guests.
  • Ability to work in a fast-paced and dynamic environment.
  • Strong organizational and multitasking abilities.
  • Impeccable appearance and demeanor.
  • Adept at handling confidential and sensitive information with discretion.
  • High level of attentiveness, responsiveness, and excellent attention to detail.
  • Strong conflict resolution and problem-solving skills.
  • Ability to work well under pressure and maintain composure in high-stress situations.
  • Ability to work evenings, weekends, and holidays is required.
  • Proficient in using reservation and guest management systems is a plus.
  • Previous experience in a high-end hospitality role is not required and also a plus!
Employment Type: FULL_TIME

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