Vip Guest Relations Manager Jobs in Riverside, CA

JOB SUMMARY 

The Guest Relations Coordinator serves as a key point of contact for guest feedback and issue resolution. This role is responsible for managing guest communications across phone and digital channels, coordinating service recovery efforts, and documenting insights to improve the overall guest experience. The Coordinator partners 
closely with District Managers, restaurant teams, and external vendors to ensure timely resolution of concerns 
and identify trends that will assist with operational improvements. 

ESSENTIAL JOB FUNCTIONS 

Field phone and website complaints, comments and feedback regarding guest experiences  
Assist with guest recovery including mailing Chartickets and/or reimbursements 
Analyze guest comments /complaints and provide feedback to District Managers and field to improve overall 
experience  
Reach out to District Managers to contact Restaurant managers directly when needed  
Summarize guest experience in guest relations services database to track complaints/comments  
Participate in cross-functional initiatives from planning through execution to ensure best in class guest 
satisfaction 
Collaborate with external vendor partners to optimize guest experience 

SKILLS AND KNOWLEDGE REQUIREMENTS 

Proficient in Microsoft Office Suite and related systems  
1-2 years of experience working in a call center environment strongly preferred 
Strong ability to positively communicate with Habit guests and Operations team  
Strong project management skills  
Creative, detail oriented and proactive in all areas of work  
Relationship oriented, personable with demonstrated success in developing effective relationships with 
managers, staff, public and guests 
The ability to be constructive and neutral in adverse situations  
Able to manage multiple projects and deadlines in a fast-paced environment implementing exceptional 
detail orientation and organizational skills  
Ability to work independently and manage programs self-sufficiently 
Ability to multi-task and strong time management skills 
Proficient in business etiquette in all forms of communication  
COMPENSATION 

Hourly Pay Range: $23.50 to $24.00 hourly. 

This is the expected hourly range for this position. Ultimately, in determining pay, we'll consider the successful candidate's location, experience, and other job-related factors. 

At Yum! Brands and at The Habit Restaurants, LLC, one of our core values is to Believe in ALL People. This means 
seeing the value in everyone and unlocking their full potential to be their best self. The Habit Restaurants, LLC is 
proud to be an equal opportunity employer and is committed to equity, inclusion, and belonging for all dimensions of diversity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other protected characteristic. We are committed to working with and providing reasonable accommodation to applicants with disabilities or special needs. 

US Job Seekers/Employees - Click here to view the "Know Your Rights" poster and supplement and the Pay 
Transparency Policy Statement. 

Employment eligibility to work with Yum! in the U.S. is required as the company will not pursue visa sponsorship 
for this position. 

BENEFITS 

Competitive base pay with benefits including: 
Up to 4 weeks of vacation per year plus additional sick days 
Hybrid work schedule and year-round flex day Friday 
Up to 10 Paid Holidays + 1 Floating holidays 
The company provided Recharge Days to unplug and reenergize 
Competitive bonus program for eligible roles 
Recognition-based culture. 

FAMILY BENEFITS: 
Comprehensive medical, dental, and vision benefits including prescription drug benefits & 100% 
preventative care starting on Day 1 
Healthcare and dependent care flexible spending accounts 
Employee Assistance Program available to all employees and their dependents 
Generous parental leave 
Onsite Childcare through Bright Horizons

 ADDITIONAL PERKS: 
401(k) benefit plan with a 6% matching contribution 
Up to 2 Paid Days to Volunteer for any non-profit or charitable organization important to you 
Access to LinkedIn Learning 

NOTE: This job description is not intended to be all-inclusive. Team Members may perform other related 
duties as negotiated to meet the ongoing needs of the organization. 

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