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Hotel Guest Experience Manager Jobs (NOW HIRING)

Hotel Bardo Savannah

Guest Experience Manager

Savannah, GA · On-site

$16.75 - $19/hr

Hotel Bardo team member benefits include PTO and paid holidays, 401k matching, health and ... The Guest Experience Manager also leads planning for VIPs and notable guests, partnering across ...

SH Hotels and Resorts

Guest Experience Manager

New York, NY · On-site

$75K - $85K/yr

Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it ... We have an opportunity for a service-minded Guest Experience Manager to lead and inspire our great ...

Rosewood Hotel Group

Guest Experience Manager

Calistoga, CA · On-site

$20.50 - $23.25/hr

... Guest Experience Manager: Rosewood Calistoga OUR PURPOSE AND CULTURE We are driven to create a ... At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place. THE TEAM As part of ...

New

Seminolehardrock

Guest Experience Manager

San Diego, CA

$78K - $101K/yr

Our hotel is more than a destination, it is a stage where music, design, and service come together ... THE ROLE We are seeking a Guest Experience Manager. This role is responsible managing and analyzing ...

Better Talent

GUEST EXPERIENCE MANAGER

Kissimmee, FL · On-site

$52K - $55K/yr

Our boutique hotel, centrally located in the Orlando area, is a place for families to enjoy top ... As our Guest Experience Manager, your mission is to create unforgettable guest experiences that ...

Montage Hotels & Resorts

Guest Experience Manager

Bluffton, SC · On-site

$16.75 - $19/hr

This is an integral position held accountable for the seamless movement of guests in the hotel and around the resort. The Guest Experience Manager is flexible, proactive, resourceful, efficient, and ...

Seminole Gaming

Guest Experience Manager

New York, NY · On-site

$78K - $101K/yr

Our hotel is more than a destination, it is a stage where music, design, and service come together ... THE ROLE We are seeking a Guest Experience Manager. This role is responsible managing and analyzing ...

Schulte Companies

Guest Experience Manager

Tampa, FL

$17 - $19.25/hr

Serve as the hotel's primary champion for guest satisfaction and service excellence. * Create ... PriorDesk Manager, Guest Services Manager, Concierge Manager, or similar experience preferred.

New

Schulte

Guest Experience Manager

Tampa, FL · On-site

$17 - $19.25/hr

Serve as the hotel's primary champion for guest satisfaction and service excellence. * Create ... Prior Desk Manager, Guest Services Manager, Concierge Manager, or similar experience preferred.

New

Schulte Companies

Guest Experience Manager

Tampa, FL

$17 - $19.25/hr

Serve as the hotel's primary champion for guest satisfaction and service excellence. * Create ... PriorDesk Manager, Guest Services Manager, Concierge Manager, or similar experience preferred.

New

Montage International

Guest Experience Manager

Bluffton, SC · On-site

$16.75 - $19/hr

This is an integral position held accountable for the seamless movement of guests in the hotel and around the resort. The Guest Experience Manager is flexible, proactive, resourceful, efficient, and ...

EAST Miami

Guest Experience Manager

Miami, FL · On-site

$17.25 - $19.50/hr

Job Overview This role Manages the Guest Experience team to create authentic and memorable experiences for our guests that distinguish us from other hotels. We prioritise our guests in every aspect ...

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Hotel Guest Experience Manager information

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How much do hotel guest experience manager jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for hotel guest experience manager in the United States is $21.30, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.76 per hour, depending on experience, location, and employer.

What does a hotel guest experience manager do?

A Hotel Guest Experience Manager is responsible for ensuring that guests have a positive and memorable stay at a hotel. They oversee guest services, address concerns or complaints, and coordinate with other departments to enhance the overall guest experience. Their duties often include training staff, implementing service standards, and gathering guest feedback to continuously improve service quality. The goal is to exceed guest expectations and encourage repeat visits.

What are the key skills and qualifications needed to thrive as a hotel guest experience manager, and why are they important?

To thrive as a Hotel Guest Experience Manager, you need expertise in hospitality management, a solid understanding of guest relations, and often a degree in hospitality or a related field. Familiarity with property management systems (PMS), guest feedback platforms, and reservation software is typically required. Exceptional interpersonal skills, problem-solving abilities, and a proactive approach to service are crucial soft skills for excelling in this role. These competencies ensure that guests receive memorable experiences, drive positive reviews, and foster guest loyalty, which are vital for hotel reputation and success.

How does a hotel guest experience manager typically collaborate with other hotel departments to enhance guest satisfaction?

A Hotel Guest Experience Manager works closely with departments such as front desk, housekeeping, food and beverage, and concierge to ensure a seamless and memorable experience for guests. This role often involves daily briefings, sharing guest feedback, and coordinating special requests or personalized services. Effective communication and teamwork are essential, as the manager acts as a bridge between guests and staff to quickly resolve issues and implement improvements. By fostering collaboration, the Guest Experience Manager helps maintain high service standards and guest loyalty.

What is the difference between Hotel Guest Experience Manager vs Front Desk Agent?

AspectHotel Guest Experience ManagerFront Desk Agent
CredentialsCustomer service experience, hospitality trainingHigh school diploma, customer service skills
Work EnvironmentOversees guest satisfaction, hotel operationsFrontline guest interactions, check-in/out
Employer & Industry UsageHotels, resorts, hospitality industryHotels, motels, hospitality industry
Search & Comparison IntentFocus on guest experience management rolesFocus on front desk and guest services roles

The Hotel Guest Experience Manager focuses on enhancing overall guest satisfaction and managing guest relations, often overseeing staff and operations. In contrast, a Front Desk Agent handles daily guest check-ins, check-outs, and immediate service needs. While both roles require customer service skills and hospitality knowledge, the manager position involves broader responsibilities related to guest experience strategy, whereas the front desk role is more operational and frontline.

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Hotel Guest Experience Manager jobs near you
Infographic showing various Hotel Guest Experience Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $44,307 per year, or $21.3 per hour.

Guest Experience Manager

Hotel Bardo Savannah

Savannah, GA • On-site

$16.75 - $19/hr

Full-time

Medical, Retirement, PTO

Posted 24 days ago

Job description

About LEFT LANE Hospitality Group, LLC
LEFT LANE is a vertically integrated real estate design, development and management firm specializing in the acquisition and transformation of iconic, historic properties. We are committed to fostering a welcoming, dynamic, and inspiring workplace and company culture where our team members are inspired to create lasting impressions through warm, anticipatory service. How we want our guests to feel when staying with us is the same as...how we want our team to feel every day.
LEFT LANE's flagship property is Hotel Bardo Savannah, named one of the best hotels in the world in 2024 by Travel + Leisure and Conde Nast Traveler. Hotel Bardo team member benefits include PTO and paid holidays, 401k matching, health and telehealth benefits, discounts on resort offerings like rooms, dining, shop and spa, complimentary onsite fitness classes, complimentary meals in our team member café and more.
About the role
Hotel Bardo Savannah is seeking an inspired and discerning Guest Experience Manager to oversee the concierge function and create thoughtful, memorable experiences for our guests.
Equal parts host, curator, connector, and concierge, this highly visible leader serves as a key presence in the lobby-welcoming guests, anticipating needs, coordinating special requests, and ensuring each interaction reflects the spirit of Bardo. The Guest Experience Manager also leads planning for VIPs and notable guests, partnering across departments to deliver experiences that feel personal, considered, and seamless.
This is an onsite position at Hotel Bardo Savannah.
What you'll do
  • Lead and support the hotel's concierge function
  • Maintain a visible and engaging presence in the lobby, welcoming guests, providing direction, and assisting with requests
  • Serve as a primary point of contact for VIPs and notable guests from pre-arrival through departure
  • Coordinate special requests, custom itineraries, amenities, celebrations, and surprise-and-delight touches
  • Review guest profiles, preferences, and arrival details to ensure thoughtful preparation and follow-through
  • Build and maintain strong knowledge of Savannah dining, culture, events, and experiences
  • Partner with Rooms, Food & Beverage, Sales, and other departments to deliver seamless guest experiences
  • Handle complex guest needs and service recovery with discretion, empathy, and ownership
  • Represent the hotel with confidence, warmth, and professionalism when engaging with high-profile guests, media, and partners
  • Perform additional duties based on business needs

Qualifications
  • 2+ years of experience in a guest-facing hospitality leadership role, ideally within a luxury or lifestyle hotel
  • Polished and confident presence with exceptional written and verbal communication skills
  • Strong emotional intelligence and a solutions-oriented approach to guest service
  • Ability to anticipate needs, manage detailed requests, and maintain discretion
  • Collaborative and proactive, with the ability to influence service delivery across departments
  • Meticulous attention to detail, organization, and follow-through
  • Flexibility to work evenings, weekends, and holidays based on guest and business needs

Applicants must be legally authorized to work in the United States. We do not offer sponsorship for employment-based work authorization for this position.

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