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Hotel Guest Experience Manager Jobs (NOW HIRING)

JC Resorts

Guest Experience Manager

Laguna Beach, CA · On-site

$70K - $77K/yr

As an integral part of JC Resorts, a family-owned company and distinguished leader in managing and ... meals, hotel/golf/spa discounts, employee recognition programs and more! To further explore this ...

Pleasant Valley

Guest Experience Manager

Liberty, MO · On-site

$17 - $19.25/hr

Guest Experience Manager Reports To: Executive Director of Operations Status: Full-Time (40 hours/week) Classification: Exempt Position Summary The Guest Experience Manager is responsible for ...

Villatel

Guest Experience Manager

Davenport, FL · On-site

$16 - $18.25/hr

Extensive hotel, resort, or vacation rental experience is required, including significant tenure in ... direct management of guest-facing teams. * Demonstrated experience coordinating group arrivals ...

Villatel

Guest Experience Manager

Davenport, FL · On-site

$16 - $18.25/hr

Extensive hotel, resort, or vacation rental experience is required, including significant tenure in ... direct management of guest-facing teams. * Demonstrated experience coordinating group arrivals ...

Brightwild

Guest Experience Manager

Key West, FL · Remote

$17.75 - $20.25/hr

Description We are looking for a Guest Experience Manager to be an energetic and service-minded individual who can drive excellent and memorable guest experiences through professional and authentic ...

Brightwild

Guest Experience Manager

Key West, FL · On-site

$17.75 - $20.25/hr

We are looking for a Guest Experience Manager to be an energetic and service-minded individual who can drive excellent and memorable guest experiences through professional and authentic communication ...

Eleven Madison Park

Guest Experience Manager

New York, NY · On-site

$17/hr

... guest experience. Reports To : General Manager Core Responsibilities * Guide guests on tours of the Eleven Madison Park Kitchen, develop rich guest connections and serve as a knowledgeable ambassador ...

Emerson College

Guest Experience Manager

Boston, MA · On-site

$19.50 - $22.25/hr

The Manager, Guest Experience reports to the Senior Marketing Officer and directly manages all aspects of Front of House operation for all 6 of Emerson College's Office of the Arts Venues, which ...

Brightwild

Guest Experience Manager

Key West, FL · On-site

$17.75 - $20.25/hr

We are looking for a Guest Experience Manager to be an energetic and service-minded individual who can drive excellent and memorable guest experiences through professional and authentic communication ...

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Hotel Guest Experience Manager information

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How much do hotel guest experience manager jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for hotel guest experience manager in the United States is $21.30, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.76 per hour, depending on experience, location, and employer.

What does a hotel guest experience manager do?

A Hotel Guest Experience Manager is responsible for ensuring that guests have a positive and memorable stay at a hotel. They oversee guest services, address concerns or complaints, and coordinate with other departments to enhance the overall guest experience. Their duties often include training staff, implementing service standards, and gathering guest feedback to continuously improve service quality. The goal is to exceed guest expectations and encourage repeat visits.

What are the key skills and qualifications needed to thrive as a hotel guest experience manager, and why are they important?

To thrive as a Hotel Guest Experience Manager, you need expertise in hospitality management, a solid understanding of guest relations, and often a degree in hospitality or a related field. Familiarity with property management systems (PMS), guest feedback platforms, and reservation software is typically required. Exceptional interpersonal skills, problem-solving abilities, and a proactive approach to service are crucial soft skills for excelling in this role. These competencies ensure that guests receive memorable experiences, drive positive reviews, and foster guest loyalty, which are vital for hotel reputation and success.

How does a hotel guest experience manager typically collaborate with other hotel departments to enhance guest satisfaction?

A Hotel Guest Experience Manager works closely with departments such as front desk, housekeeping, food and beverage, and concierge to ensure a seamless and memorable experience for guests. This role often involves daily briefings, sharing guest feedback, and coordinating special requests or personalized services. Effective communication and teamwork are essential, as the manager acts as a bridge between guests and staff to quickly resolve issues and implement improvements. By fostering collaboration, the Guest Experience Manager helps maintain high service standards and guest loyalty.

What is the difference between Hotel Guest Experience Manager vs Front Desk Agent?

AspectHotel Guest Experience ManagerFront Desk Agent
CredentialsCustomer service experience, hospitality trainingHigh school diploma, customer service skills
Work EnvironmentOversees guest satisfaction, hotel operationsFrontline guest interactions, check-in/out
Employer & Industry UsageHotels, resorts, hospitality industryHotels, motels, hospitality industry
Search & Comparison IntentFocus on guest experience management rolesFocus on front desk and guest services roles

The Hotel Guest Experience Manager focuses on enhancing overall guest satisfaction and managing guest relations, often overseeing staff and operations. In contrast, a Front Desk Agent handles daily guest check-ins, check-outs, and immediate service needs. While both roles require customer service skills and hospitality knowledge, the manager position involves broader responsibilities related to guest experience strategy, whereas the front desk role is more operational and frontline.

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What states have the most Hotel Guest Experience Manager jobs?

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Hotel Guest Experience Manager jobs near you
Infographic showing various Hotel Guest Experience Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $44,307 per year, or $21.3 per hour.

Guest Experience Manager

JC Resorts

Laguna Beach, CA • On-site

$70K - $77K/yr

Full-time

Re-posted 18 days ago

Job description

Enrich Your Career. Celebrate Creativity.

We welcome enthusiastic individuals to join our team of dedicated professionals who are passionate about providing a personalized coastal luxury experience to our guests. Our team members are empowered to craft unforgettable moments and create enduring memories with every interaction.

Since 1948, Surf & Sand Resort Laguna Beach has been an iconic oceanfront landmark in the community. As an integral part of JC Resorts, a family-owned company and distinguished leader in managing and operating premier golf and resort destinations, we provide competitive and progressive benefits including complimentary meals, hotel/golf/spa discounts, employee recognition programs and more!

To further explore this exciting opportunity, click here to view the detailed job description or reach out to us directly at 949-376-2764 for more information.

Surf & Sand Resort Laguna Beach proudly holds accolades such as being named one of Conde Nast Traveler Readers' Choice Awards' Top Resorts in Southern California, recognized by Travel + Leisure's World's Best, and is a distinguished member of Preferred Hotels and Resorts, boasting an esteemed AAA Four Diamond rating for over two decades.


The expected base wage range for this position is: $70,304- $77,000 per year. This position may be eligible for additional compensation according to the Company's policies, as they may be amended from time to time.

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