Vice President Service Delivery Jobs (NOW HIRING)

Position Title: Vice President - VP - Clinical Delivery Applications Department: IT Care Delivery Applications Job Description: The VP Applications will be a leader and advisor, with proven experience in building a team in support of the suite of patient care applications. The VP Applications is accountable and responsible for overseeing the suite of clinical and revenue cycle applications and modules that have been deployed within the organization. The individual in this role will provide leadership around the development, implementation, optimization and maintenance of those applications that are part of the Epic suite, as well as any other adjacent applications and modules, such as Pharmacy, Lab, Enterprise Imaging, and other applications as assigned, in a customer-oriented manner. This VP ensures that the clinical and revenue cycle applications needed to support the mission, goals and operations of the organization are provided in a timely, accurate, creative, and cost-effective way. Additionally, the VP Applications is responsible for overseeing any projects related to the EHR system(s), including the delivery of embedded and bolt on Artificial Intelligence (AI) functionality. This position will be responsible for developing and maintaining the overall service delivery strategy associated with the full suite of healthcare applications within the organization. Essential Responsibilities: Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position. Manages the full suite of applications across the continuum of care portfolio, including Epic, Pharmacy, Lab, Enterprise Imaging, and other supporting applications. Provides direction to all resources that support Clinical and Revenue Cycle applications. Resolves barriers and issues surrounding implementations and on-going support of EHR and supporting applications. Develops team members ensuring they can solve problems, think critically, and deliver services within documented SLAs. Interacts closely with the Chief Medical Information Officer (CMIO) to understand physician priorities and support needs. Interacts closely with the Chief Nursing Officers to understand nursing priorities and support needs. Participates in the IT governance process and decision making impacting Clinical and Revenue Cycle application priorities and strategies. Oversees execution of approved optimization decisions generated within the governance process. Determines application team resource allocation, structure, policies and practices relating to clinical and supporting applications. Maintains effective relationships and communications with executives, department heads and other key customers in departmental supported areas. Manages all care delivery application vendor relationships in collaboration with vendor management processes. Increases efficiencies of the clinical application portfolio. Promotes a customer-service oriented support organization. Resolves issues encountered during and post system implementation, working with all levels of personnel both internal and external to the organization. Evaluates new technologies/software that may provide opportunities for solutions or new applications necessary to accomplish organizational goals, objectives, and strategies. Works closely with HR, Finance, Security, Compliance and Legal groups to ensure policies are upheld and budget commitments are achieved. Establishes and promotes clinical applications’ key performance indicators. Complies with change management and other processes to ensure efficiency and effectiveness of the applications support operations. IT sponsor accountable and responsible for any care delivery application implementations. Coordinates with any third-party contractors brought in to implement or support clinical applications. Identifies and Supports Artificial Intelligence (AI) implementations for the patient care applications portfolio. General Responsibilities: Performs other duties as assigned Minimum Qualifications Education Requirements Master's Degree required. Degree in Information Technology, healthcare administration, clinical field preferred. Experience Requirements 7 to 10 years progressive leadership experience required. 6 or more years application IT experience, including at least 3 or more years in Care Delivery application IT in a large, complex, academic health system in a management, project management, or leadership role required. Prior experience managing large Epic / EHR teams (e.g. 100+ people) preferred. Licensure/Certifications/Registrations Requirements None required. Knowledge, Skills & Abilities Requirements Thorough understanding of operational IT (implementation, maintenance optimization resource management, etc.) EHR (Electronic Health Record) and healthcare software implementation experience required. Large scale acute and ambulatory setting experience. Understand Project Management methodology based on project management principles. Knowledge of process improvement methodologies. Knowledge of Artificial Intelligence (AI) and how to leverage AI functionality in support of clinical operations. Experience facilitating complex decision making among multiple executive stakeholders with different interests and priorities. Demonstrated ability to elicit, analyze and communicate business requirements from multiple customers across disparate functions. Understand local integrated delivery systems of a large, multi-site academic health system. Ability to exercise sound judgment and make decisions based on accurate and timely analysis. Excellent communication with staff, customers, and leadership. Ability to analyze information, evaluate results to choose the best solutions and solve problems. Superior judgment, problem solving and cognitive skills. Superb written and oral communication skills on interpersonal and technical levels. Demonstrated knowledge and skills in assessing and mitigating risks through risk planning. Demonstrated experience in business development and/or strategic and tactical planning and execution including marketing, communications and financial planning. Knowledge of IT Service Management and ITIL key practices and concepts. Ability to manage internal IT and outsourced vendors to meet service levels. Exhibits strong interpersonal skills, demonstrating the ability to navigate the political landscape of the organization. Demonstrates executive presence, broad thinking and is articulate across all levels of the enterprise. Experience leading application product management, project management, and portfolio management. A deep understanding of the software development experience, processes, agile practices, tools, and technologies. Capacity to deliver on deadlines while contributing to various stakeholders, projects and business relationships at once. Exceptional emotional intelligence to help manage complex relationships partners, stakeholders, design, engineering and leadership. #CB Current OU Health Employees - Please click HERE to login. OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. 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