Vice President Implementation Jobs in Indiana (NOW HIRING)

Description
Summary/Objective
The VP of Implementation and Client Growth is responsible for driving revenue growth through strategic client engagement, business development, and expansion of services across key business lines. This role focuses on identifying, developing, and securing new opportunities with both prospective and existing clients, including growth within CAT and Non-CAT weather, Appraisal Clause, HBRO, and other specialty service offerings.
This position operates in direct alignment with Operations, leveraging a strong understanding of operational capabilities, implementation processes, and service delivery standards to ensure that all opportunities pursued are viable, structured, and executable. The VP works closely with Operations, Implementation, and Executive Leadership to position solutions appropriately, establish clear expectations with clients, and ensure readiness prior to transition into implementation.
The role is accountable for building and maintaining strong client relationships, identifying areas for expansion, and representing the organization's capabilities with credibility and accuracy. While not responsible for execution, this position ensures that all work brought into the organization is aligned with defined operational guardrails, supported by structured planning, and positioned for successful delivery. Success in this role is defined by the ability to generate sustainable revenue growth through well-aligned opportunities, ensuring expansion supports operational performance, service quality, and long-term client success.
Requirements
Essential Functions (Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.)
Revenue Growth & Business Development
• Identify, develop, and secure new business opportunities across key service lines including CAT and Non-CAT weather, Appraisal Clause, HBRO, and other specialty offerings.
• Drive expansion within existing client relationships by identifying additional service opportunities, new business lines, and increased volume potential.
• Lead client-facing engagements including presentations, proposals, and solution discussions, ensuring alignment between client needs and organizational capabilities.
• Maintain an active and disciplined pipeline of opportunities, tracking progress, forecasting growth, and ensuring consistent follow-through.
Client Strategy & Relationship Management
• Build and maintain strong relationships with key clients, carriers, and industry partners, establishing credibility and trust in the organization's capabilities.
• Function as a strategic partner to clients, identifying opportunities to support their evolving needs while aligning to internal operational standards.
• Manage client expectations throughout the sales and pre-implementation process, ensuring clarity around scope, service delivery, and performance expectations.
• Support contract discussions, service alignment, and rate considerations in coordination with leadership and internal stakeholders.
Operational Alignment & Implementation Support
• Operate in direct alignment with Operations leadership, ensuring all growth initiatives reflect current operational capabilities, capacity, and performance expectations.
• Leverage a deep understanding of operational processes, implementation standards, and service delivery capabilities to ensure all opportunities pursued are viable and executable.
• Partner closely with Implementation, Operations, and Training teams to validate scope, readiness, and alignment prior to onboarding new work or expanding services.
• Ensure all new opportunities are clearly defined, structured, and documented prior to transition into implementation.
• Support smooth handoff of new clients and services into implementation by providing clear expectations, requirements, and client context.
Governance, Planning & Execution Discipline
• Establish and maintain structured planning for all growth initiatives, ensuring all opportunities, client expansions, and strategic efforts are documented, tracked, and managed within approved platforms (e.g., Teams, Smartsheet and HubSpot).
• Ensure no work progresses without defined plans, timelines, and accountability, with clear visibility into ownership, milestones, risks, and outcomes.
• Lead and contribute to regular leadership, planning, and operational review cadences, providing clear, accurate updates on pipeline, growth initiatives, and client activity, while driving follow-through on commitments.
• Enforce adherence to operational guardrails, ensuring all growth efforts align with service delivery standards and do not negatively impact quality, cycle time, or SLA performance.
• Drive consistency and standardization across all growth and client initiatives, eliminating unstructured or ad hoc execution and reinforcing disciplined operating practices.
Market Awareness & Continuous Improvement
• Maintain awareness of industry trends, client needs, and competitive positioning to identify new opportunities and refine growth strategies.
• Provide feedback to leadership on market conditions, client expectations, and service gaps to support product and operational improvements.
• Continuously evaluate and refine sales and client engagement approaches to improve effectiveness, scalability, and alignment with organizational goals.
Competencies
Revenue Generation & Business Development - Ability to identify, develop, and close new business opportunities while expanding existing client relationships across key service lines.
Operational Acumen - Strong understanding of operational processes, service delivery, and implementation standards to ensure all opportunities are aligned with execution capabilities.
Client Credibility & Relationship Management - Build trust with clients through accurate representation of capabilities, clear communication, and consistent follow-through.
Strategic Thinking & Opportunity Alignment - Evaluates opportunities with a balanced approach, ensuring growth aligns with organizational priorities, capacity, and long-term objectives.
Execution Discipline & Planning Structure - Demonstrates consistent use of structured planning tools and governance frameworks to drive visibility, accountability, and measurable execution.
Cross-Functional Collaboration & Influence - Effective partnership with Operations, Implementation, Training, and Leadership teams, driving alignment and shared accountability without direct authority.
Communication & Presentation Skills - Clearly articulates solutions, expectations, and value propositions to clients and internal stakeholders at all levels.
Negotiation & Commercial Awareness - Understands pricing, contracts, and business terms, ensuring agreements support both client needs and organizational objectives.
Accountability & Ownership Mindset - Takes ownership of pipeline, commitments, and outcomes, ensuring follow-through and alignment from opportunity through handoff.
Adaptability & Market Awareness - Stays informed on industry trends, client needs, and competitive dynamics, adjusting strategies to remain effective and relevant.
Supervisory Responsibilities
This position may have direct leadership responsibility for team members aligned to client growth, implementation support, or related functions, depending on organizational structure and business needs. Regardless of direct reporting relationships, this role is responsible for leading cross-functional efforts across Operations, Implementation, Training, Sales, and other key stakeholders, ensuring alignment to organizational vision, strategic objectives, and operational standards.
The VP of Implementation and Client Growth is expected to influence and drive accountability across departments, establishing clear expectations, aligning resources, and ensuring execution of growth initiatives in accordance with defined processes, timelines, and operational guardrails.
This role provides leadership through direction, coordination, and strategic alignment, ensuring all initiatives support scalable growth, operational performance, and consistent client outcomes.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This role is fully remote with a work environment that is structured around scheduled virtual meetings, cross-functional collaboration, and defined workflows to ensure alignment and productivity.
Physical & Mental Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• The employee may occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close, distance and peripheral vision, depth perception, and the ability to adjust focus.
• While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk and use hands to handle or feel.
• Ability to read, analyze, and interpret financial reports, and legal documents, respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Ability to work with mathematical concepts such as probability and statistical inference and apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to define problems, collect data, establish facts, draw valid conclusions, interpret technical instructions in mathematical form and deal with abstract and concrete variables.
Travel Required
• Ability to travel 20% of time.
Required Education and Experience
• Bachelor's degree (B.S.) or equal related experience and/or training; or equivalent combination of education and experience.
• A prominent level of proficiency in Excel, Word, and PowerPoint skills is expected. Experience with Vena reporting solutions desired.
Affirmative Action/EEO Statement
Alacrity Solutions is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training. Alacrity Solutions makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, please refer to our EEO policy.