Veterans Transportation Services Jobs (NOW HIRING)

Summary
This Supervisory Mobility Transportation Specialist position serves within the Health Administration service of the VA Eastern Colorado Health Care System (ECHCS) at Aurora, CO. The primary purpose of this position is to manage all Veterans Transportation Service (VTS) and Beneficiary Travel (BT) program activities, including; patient transport, Special Mode Travel (SMT), and mileage reimbursement claims. This position supervises/ensures the VTS and BT process comply with Regulatory guidance.
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Duties
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Announcement Extended Until 08/24/2026.
Major duties include but are not limited to:

• Manages the technical and financial aspects of mileage reimbursement claims.
• Manages transportation programs (Veterans Transportation Program and Veterans Transportation Service) to provide safe and reliable transportation to veterans who require assistance traveling to and from VA health care facilities.
• Establishes and/or implements policies, regulatory changes, mandates and action items.
• Manages transportation contracts to include common carrier, special mode, ambulance and air ambulance.
• Coordinates program development for the department.
• Oversees and monitors the safety of transportation equipment, policies and practices.
• Manages and oversees the transportation of special needs passengers including; veterans, active-duty service members, caregivers, disabled, frail, and elderly who may be receiving life dependent treatments such as dialysis, chemotherapy, radiation therapy or other sensitive treatment.
• Oversees the scheduling of routine, urgent, and emergent transportation for individuals.
• Prepares oral and written reports and presentations (graphs, charts, etc.) in a clear, concise, and effective manner.
• Coordinates with state and local transportation networks/services to effectively provide transportation services.
• Observes and evaluates the performance of employees.
• Interprets and communicates policy to subordinate employees.
• Formulates and oversees resource allocation duties for the department.
• Provides Fund Control Point management and oversight.
• Establishes guidelines and performance expectations for staff. Communicates these guidelines and expectations clearly using performance management systems.
• Completes the Needs, Resources, and Stakeholders Assessment in collaboration with services represented.
• Manages and analyzes departmental budgets and ensure departmental operations are in sync with budgetary projections.
• Manages transportation demands in conjunction with available transportation resources.
• Develops, analyzes, evaluates, advises upon, and improves the effectiveness of work methods and procedures, organizations, manpower utilization, distribution of work assignments, delegation of authority, management controls, information, and documentation systems.
• Reviews, analyzes data, and makes recommendations related to services provided.
• Resolves complex patient transportation issues, including urgent, complex or uncertain transportation needs of patients.
• Conducts qualitative and quantitative analyses of program effectiveness and operational efficiency.

Work Schedule: 8:00am - 4:30pm, Monday - Friday
Telework: Not eligible for telework
Virtual: This is not a virtual position.
Position Description/PD#: Supervisory Mobility Transportation Specialist/PD99781-S
Relocation/Recruitment Incentives: Authorized
Permanent Change of Station (PCS): Not Authorized
NOTE: Not an Over-The Road Position
Requirements
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Conditions of employment

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Qualifications
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/24/2026.
Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50's that clearly demonstrates one-year time-in-grade.
Individual Occupational Requirement (IOR) for the GS-2101 series. Please note transcripts and/or information listed in a resume will be used to verify eligibility.
Education: Undergraduate and Graduate Education: Major study - accounting, business administration, business or commercial law, commerce, economics, engineering, finance, industrial management, statistics, traffic management, transportation, motor mechanics, or other fields related to the position.
or
Experience Specialized Experience (for positions above GS-5): Experience that demonstrated a knowledge of the transportation function(s) of the position to be filled.
In addition to meeting the Basic Requirements you must meet one of the following:
You may qualify based on your experience and/or education as described below:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Manages transportation programs (Veterans Transportation Program and Veterans Transportation Service) to provide safe and reliable transportation to veterans who require assistance traveling to and from VA health care facilities. Establishes and/or implements policies, regulatory changes, mandates, and action items. Manages transportation contracts to include common carrier, special mode, ambulance, and air ambulance. Interprets and communicates policy to subordinate employees. Provides Fund Control Point management and oversight. Manages and analyzes departmental budgets and ensure departmental operations are in sync with budgetary projections. Reviews, analyzes data, and makes recommendations related to services provided. Prepares oral and written reports and presentations (graphs, charts, etc.) in a clear, concise, and effective manner. Establishes guidelines and performance expectations for staff. Communicates these guidelines and expectations clearly using performance management systems. Observes and evaluates the performance of employees. NOTE: Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. OR,
• Education (TRANSCRIPT REQUIRED): Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successful completion of a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related, with a major study in accounting, business administration, business or commercial law, commerce, economics, engineering, finance, industrial management, statistics, traffic management, transportation, motor mechanics, or other fields related to the Supervisory Mobility Transportation Specialist. Such education must demonstrate the knowledge, skills, and abilities necessary to do the work of the position. OR,
• Combination (TRANSCRIPT REQUIRED): Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond combination of successfully completed graduate level education (beyond the second year) and specialized experience, as described above, may be used to meet total experience requirements for this grade level. The education portion must include graduate courses that demonstrate the knowledge, skills, and abilities necessary to do to the work of the position such as accounting, business administration, business or commercial law, commerce, economics, engineering, finance, industrial management, statistics, traffic management, transportation, motor mechanics, or other fields related to the Supervisory Mobility Transportation Specialist position-Mobility Manager.

You will be rated on the following Competencies for this position:

• Customer Service
• Financial Management
• Planning and Evaluating
• Problem Solving
• Technical Competence

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
Preferred Experience:

• Program Management: Overseeing program and project management tasks/duties to ensure initiatives are completed within expected parameters. Able to analyze, evaluate and advise on effectiveness of work methods and organizational budgets.
• Supervisory Experience: Previous supervisory experience; providing leadership, supervision, instruction and counseling to employees.
• Contracting Experience: Experience with contracting and fund control points (2 years).
• Beneficiary Travel: Knowledge of process travel reimbursement to include; mileage, lodging, meals. Processing ambulance and/or air ambulance claims and inter-facility transfers.
• Fleet Management: Evaluate information related to transportation and/or carrier transportation.
• NOTE: Not an Over-The Road Position

Physical Requirements: The work is primarily sedentary, although some light physical effort may be required. Travel will be required on a periodic basis.
For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Education
A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Additional information
Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.
This job opportunity announcement may be used to fill additional vacancies.
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