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Servicing - Customer Care Specialist

Warren, MI · On-site

$16/hr

Strong customer service, problem-solving, and conflict resolution abilities. * Excellent ... veteran status, or any other status protected by applicable law. Disclaimer The duties and ...

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How much do veteran affairs customer service jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for veteran affairs customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced by Veteran Affairs Customer Service representatives, and how are they addressed?

Veteran Affairs Customer Service representatives often encounter complex inquiries related to benefits, healthcare, and eligibility, which can be challenging due to evolving policies and regulations. Additionally, they may serve veterans experiencing stress or frustration, requiring strong empathy and problem-solving skills. To address these challenges, representatives receive comprehensive training, have access to up-to-date information resources, and work closely with subject matter experts across departments to ensure accurate and timely support. Regular team meetings and ongoing professional development also help staff stay informed and resilient.

What is the difference between Veteran Affairs Customer Service vs Veteran Affairs Claims Assistant?

AspectVeteran Affairs Customer ServiceVeteran Affairs Claims Assistant
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; familiarity with claims processing
Work EnvironmentOffice settings, call centers, in-person interactionsOffice settings, assisting with claims documentation
Employer & Industry UsageU.S. Department of Veterans Affairs, customer support rolesU.S. Department of Veterans Affairs, claims processing support
Common Search & ComparisonCustomer support roles in VAClaims processing support in VA

Veteran Affairs Customer Service and Veteran Affairs Claims Assistant roles both serve the Department of Veterans Affairs but focus on different functions. Customer Service representatives handle inquiries and assist veterans directly, while Claims Assistants support the claims process by helping with documentation. Both roles require similar credentials and work environments, making them closely related in the VA industry.

What is a Veteran Affairs Customer Service representative?

Veteran Affairs Customer Service representatives are professionals who assist veterans, their families, and eligible beneficiaries with accessing and understanding VA benefits and services. They handle inquiries about healthcare, education, disability compensation, pensions, and other veteran-related programs. Their role involves answering questions, resolving issues, and guiding individuals through application processes to ensure veterans receive the support they deserve.

What are the key skills and qualifications needed to thrive as a Veteran Affairs Customer Service representative, and why are they important?

To thrive as a Veteran Affairs Customer Service representative, you need strong knowledge of VA benefits, government regulations, and effective problem-solving skills, often supported by customer service experience and relevant training. Familiarity with call center software, customer relationship management (CRM) systems, and secure data handling procedures is typically required. Outstanding interpersonal skills, patience, and the ability to communicate clearly with veterans and their families set top performers apart. These competencies are crucial for delivering accurate information, resolving issues efficiently, and providing compassionate support to those who have served.
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What cities are hiring for Veteran Affairs Customer Service jobs?

Cities with the most Veteran Affairs Customer Service job openings:

What states have the most Veteran Affairs Customer Service jobs?

States with the most job openings for Veteran Affairs Customer Service jobs include:

What job categories do people searching Veteran Affairs Customer Service jobs look for?

The top searched job categories for Veteran Affairs Customer Service jobs are:

Veteran Affairs Customer Service jobs near you
Infographic showing various Veteran Affairs Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Advisory Board on Veterans Affairs - Mayor's Office of Veteran's Affairs (MOVA)

Mayor's Office of Talent and Appointments

Washington, DC • On-site

Part-time

Re-posted yesterday

Job description

ADVISORY BOARD ON VETERANS AFFAIRS
Description: The Advisory Board shall serve as an advisory body to the Mayor, the Mayor's Office of Boards and Commissions, the Office of Veterans Affairs, the Department of Employment Services, the Department of Health, the Department of Human Services, and other District government departments, agencies, and offices on all matters pertaining to veterans in the District of Columbia.
Qualifications: The Advisory Board shall consist of twenty-one (21) individuals who are appointed by the Mayor. All members shall be veterans who are residents in the District who have experience with, or an interest in, issues that impact the coordination and delivery of benefits and services to veterans. To the maximum extent possible, the membership of the Advisory Board shall reflect a representative cross-section of veterans in the District by age, branch of service, gender, and period of service (beginning with World War II). In addition, the Mayor may appoint such District government officials to serve on the Advisory Board in an ex-officio (non-voting) capacity as are necessary to carry out its functions.

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