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User Operations Associate Jobs in Oregon (NOW HIRING)

Apex Tool Group, LLC

Territory Sales Manager

OR · On-site +1

End-User business typically requires an increased hands-on approach to meet the customer demands ... Works closely with internal support functions (marketing, product development, operations, customer ...

ACI Infotech

Sharepoint Developer

Salem, OR · On-site

$49.25 - $64.25/hr

May require an associate's degree or its equivalent and at least 6 years of experience in the field ... This position will report to the Enterprise Operations Manager. The work is in support of a project ...

Genentech

QC Specialist, Master Data

Hillsboro, OR · On-site

The Operations organization at HTO is divided into three value streams, which combine to produce ... You will create, update, test various sets of Master Data and end-user defined system settings that ...

Tires Les Schwab

Senior Accounting Specialist

Bend, OR · On-site

... operational efficiency. 5% - Systems Testing & Continuous Improvement: Serves as an end-user ... Associate's degree in Accounting, Finance, or related field preferred * 2+ years of progressive ...

Five9

OR

The ideal candidate brings a proven track record in user experiences, digital channels, AI/ML ... Mentor product managers and associate product managers, elevating the team's capabilities * Foster ...

TIAA

Sr. Infrastructure Analyst (Azure)

Portland, OR · On-site

$70K - $95K/yr

Performs complex analysis during normal IT Infrastructure operation, including on networks ... We equip our associates with future-focused skills and AI tools that enable us to advance our ...

TIAA

Sr. Infrastructure Analyst (Azure)

Portland, OR · On-site

$70K - $95K/yr

Performs complex analysis during normal IT Infrastructure operation, including on networks ... We equip our associates with future-focused skills and AI tools that enable us to advance our ...

Gunnison Consulting Group

Desktop Technician

Portland, OR · On-site

$40K - $43K/yr

This role provides end-user computing support across enterprise environments, including desktops ... Associate degree or equivalent combination of education and experience * Minimum of 3 years of ...

Gunnison

Desktop Technician

Portland, OR · On-site

$40K - $43K/yr

This role provides end-user computing support across enterprise environments, including desktops ... Associate degree or equivalent combination of education and experience * Minimum of 3 years of ...

Gunnison

Sr. Desktop Technician

Portland, OR · On-site

$60K - $65K/yr

This role provides end-user computing support across enterprise environments, including desktops ... Associate degree or equivalent combination of education and experience * Minimum of 5 years of ...

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User Operations Associate information

See Oregon salary details

$11

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$56

How much do user operations associate jobs pay per hour?

As of Jul 11, 2026, the average hourly pay for user operations associate in Oregon is $27.75, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $32.02 per hour, depending on experience, location, and employer.

What does a User Operations Associate do?

A User Operations Associate is responsible for supporting and improving the user experience on a company’s platform or service. Their duties often include responding to user inquiries, troubleshooting issues, and collaborating with other teams to resolve user problems efficiently. They also analyze user feedback and data to identify trends and suggest improvements. This role is crucial in ensuring users receive timely assistance and the company's operations run smoothly. User Operations Associates typically work in customer support, tech companies, or online platforms.

What are some common challenges faced by User Operations Associates, and how can they effectively address them?

User Operations Associates often encounter challenges such as handling a high volume of user inquiries, troubleshooting technical issues, and balancing efficiency with personalized service. To address these, it's important to develop strong communication skills, become familiar with internal tools and processes, and collaborate closely with product and engineering teams for issue escalation. Regular training and feedback sessions can also help Associates stay updated on best practices and improve their problem-solving abilities.

What are the key skills and qualifications needed to thrive as a User Operations Associate, and why are they important?

To thrive as a User Operations Associate, you need strong problem-solving abilities, attention to detail, and a background in customer support or operations, often supported by a bachelor's degree. Familiarity with CRM tools (like Zendesk or Salesforce), ticketing systems, and basic data analysis platforms is typically required. Excellent communication, empathy, and adaptability are crucial soft skills for engaging with users and resolving issues efficiently. These skills ensure smooth user experiences, effective issue resolution, and contribute to the overall success of user-focused products or services.
What are popular job titles related to User Operations Associate jobs in Oregon? For User Operations Associate jobs in Oregon, the most frequently searched job titles are:
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User Operations Associate jobs near you
Customer Service Associate (USA)

Customer Service Associate (USA)

Freightos

Oregon City, OR • On-site, Remote

$50K/yr

Full-time

Medical, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Description
7L by Freightos digitizes domestic and international rate management, quoting & booking for over 300 of North America's logistics providers and carriers. Or, in plain English, we help move the world, offering incredible technology that simplifies the working life of the people who help get the goods we all use wherever they need to go.
We're not alone either. 7LFreight is a proud part of Freightos (Nasdaq: CRGO) is the global booking and payment platform for the trillion-dollar freight industry. Hundreds of airlines and ocean liners, thousands of freight companies, and over ten thousand importers and exporters use our platform to move goods around the world faster and more efficiently. This matters. Efficient freight ultimately makes things cost a little bit less when you buy them in the store.
As our Customer Service Associate (or Superstar of the Sky, if you prefer a hero name), you'll help manage the hopefully very, very rapidly growing number of eBookings. Which means you'll:
Responsibilities:
  • Monitor all eBookings placed on-platform like a hawk to ensure that every bit and byte of data is transferred effectively from the freight companies on our platform to the airlines.
  • Yes, there's a lot of tech involved but trust us, we'll help you learn how to use it.
  • When you're moving EVERYTHING in the world, things happen. But that's why you're there. Like a Shipping Sherlock Holmes, you'll track and investigate eBookings issues.
  • When things go wrong, you'll ring the alarm bells, escalating appropriately to the right people.
  • Customers come first (once we've had coffee). You'll be there on the front-line, as the point of contact for our users, providing live support via chat, and back office support working on tickets, following up with Freight Forwarders to ensure that everything goes so well when they eBook, they prefer to book air freight than hang out at pool parties. As a matter of fact, they'll enjoy it so much that they'll come back and book again.
  • We love our airlines too. So you'll serve as the point of contact for airlines to resolve any technical or operational discrepancies related to eBookings.
  • As you gain on the ground insights, you'll document feature requests and help prioritize our roadmap. Trust us, it feels amazing when you get to tell a customer something they asked for is being developed. Cherish it.
  • Like Buzz Lightyear in Toy Story, you've got a friend. Together with our User Engagement Specialist, you'll help automate communication and streamline on-platform training.

Requirements
Basic Requirements
  • Tech-savvy; be comfortable using multiple platforms and web-based tools
  • From Arkansas to Argentina, Stockholm to South Africa, our customers are everywhere. You have up to a year of experience being in contact with clients around the world (Customer Service, Project Management or similar).
  • When you're talking about this scale, that unicorn paper notebook won't cut it. You'll need at least one year of experience using software to manage tasks and/or support tickets.
  • Methodological, organized and detail-oriented as we're all around the world, you must be able to prioritize and manage multiple issues and tasks at the same time.

Preferred Requirements
  • Experience in a fast-growing transactional business.
  • Logistics or supply chain skills. And no, ordering stuff on Amazon doesn't count.
  • Additional languages would be great.
  • API knowledge; understanding how to read JSON requests and responses.
  • Preparing and presenting update reports.

Benefits:
  • Pay: $50K annually

Paid Holidays, Unlimited Paid Time Off, 100% Company-paid Health Insurance, 401K enrollment eligibility after 90 days, and a company match is available after one year of employment.
Schedule:
M-F 8 hours per day. For your first 90 days, you will be working from 8:30 am to 5 pm CST. After your 90-day probationary period, you'll be eligible for a flexible schedule.
Location: Portland, Oregon USA
Freightos is an equal opportunity employer, committed to treating all potential employees fairly and ensuring equal opportunities for everyone.

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