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Job Title: Associate Product Manager - Advanced Insights
Location: Mississauga-Hybrid or Canada-Remote

**Travel to Office expectations**

For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.

For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that's founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.

With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada's Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. 

At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare - so it doesn't just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

Position Summary:

As an Associate Product Manager at PointClickCare, you'll join our Senior Care Advanced Insights team to support data, analytics, and AI-powered products that help care teams deliver exceptional outcomes. The Advanced Insights module provides business intelligence reporting tailored to Skilled Nursing and Senior Care organizations, enabling data-driven decision-making across clinical and operational workflows. In this role, you will work closely with Engineering, Data, and Product teams to deliver new reporting features, enhance existing insights, and ensure a seamless experience for customers. You will contribute to backlog management, roadmap development, and tactical execution while partnering with senior product leaders for guidance. You bring curiosity, a growth mindset, and a strong interest in leveraging data and AI to improve healthcare outcomes.

In this role, you will partner with  Product Managers to obtain guidance and mentorship as needed. You approach your work with natural curiosity and use your growth mindset to maximize the value in your delivery of various PointClickCare Products.

Key Responsibilities:

• Understand company strategy and how it connects to Product strategy and assigned scope.
• Become the product expert for the Advanced Insights module, including its reporting capabilities, data sources, and the value it delivers to Skilled Nursing and Senior Care customers.
• Work directly on business intelligence reports, delivering new features and enhancements that improve usability, insight generation, and customer outcomes.
• Support and evolve existing reporting (e.g., rehospitalization metrics, quality measures, and outcomes-focused reports) to help facilities deliver high-quality care.
• Update and expand reporting with new datasets, including state-based reimbursement reporting and enhancements driven by evolving regulatory and customer needs.
• Collaborate on the adoption and integration of new visualization tools and technologies to improve reporting experiences.
• Serve as the voice of the customer to a scrum team inclusive of engineering and UX, partnering with engineering leads to manage ceremonies associated with product delivery.
• Maintain a prioritized backlog, leveraging tools such as JIRA and Aha! to develop detailed user stories, acceptance criteria, and requirements for engineering teams.
• Contribute to product roadmap development using Aha!, supporting feature definition, prioritization, and alignment with business goals.
• Partner closely with Insights Engineering teams (including application and data modeling functions) to deliver high-quality, end-to-end product experiences.
• Work with engineering, data, and AI platform teams to ensure seamless data flow across reporting and analytics pipelines.
• Leverage AI tools (e.g., Claude) to support JIRA and Aha! workflows, create internal and external presentation materials, and conduct research to inform product decisions.
• Work with customers and internal stakeholders to validate product-market fit and continuously assess opportunities to improve products and services.
• Identify, communicate, and bring the right people together to manage risks in a timely and effective manner.

Required Skills & Qualifications:

• Bachelor's degree in business, computer science, or a healthcare-related field of study.
• 1-3 years of experience working in product management or a related discipline, preferably within a health tech SaaS environment.
• Familiarity with Agile methodologies and tools such as JIRA and Aha! for backlog management, story creation, and roadmap planning.
• Experience or exposure to business intelligence and data visualization tools such as Power BI, Tableau, or React-based reporting frameworks.
• Nice to have: experience with GoodData, Power BI, Tableau or similar analytics platforms.
• Understanding of healthcare data, including quality programs, reimbursement models, or clinical/operational reporting.
• Exposure to data-driven product development, including working with datasets, reporting pipelines, and analytics workflows.
• Foundational understanding of AI tools and their application in product workflows, research, and content creation.
• Data-driven mindset with experience managing and delivering insights and reports to diverse stakeholders.
• Strong collaboration skills with the ability to work cross-functionally across Product, Engineering, Data, and Operations teams.
• Demonstrated ability to take initiative, adapt in a fast-paced environment, and execute against defined goals.
• Strong communication skills, with the ability to tailor messaging for both technical and non-technical audiences.

At PointClickCare, base salary is one of the many components that make up our total rewards package. The Canada base salary range for this position is $87,500 - $97,200+ bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canada locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.

PointClickCare Benefits & Perks

• Benefits starting from Day 1
• Retirement Plan Matching (RRSP & 401K)
• Flexible Paid Time Off
• Lifestyle/Wellness Spending Account
• Parental & Caregiver Leaves
• Fertility & Adoption Support
• Continuous Development Support Program
• Employee Assistance Program
• Learning Programs & Resources
• Employee Recognition ... and more!

Equal Employment Opportunity:

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.

When you apply for a position, your information is processed and stored with Lever, in accordance with Lever's Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it.  If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare's human resources team: [email protected] 

PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

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