Own backlog operations: intake, refinement, prioritization recommendations, dependency mapping, and ... Develop release notes, user guides, and training materials for eCommerce and content teams.
Own backlog operations: intake, refinement, prioritization recommendations, dependency mapping, and ... Develop release notes, user guides, and training materials for eCommerce and content teams.
Own backlog operations: intake, refinement, prioritization recommendations, dependency mapping, and ... Develop release notes, user guides, and training materials for eCommerce and content teams.
Own backlog operations: intake, refinement, prioritization recommendations, dependency mapping, and ... Develop release notes, user guides, and training materials for eCommerce and content teams.
Own backlog operations: intake, refinement, prioritization recommendations, dependency mapping, and ... Develop release notes, user guides, and training materials for eCommerce and content teams.
Own backlog operations: intake, refinement, prioritization recommendations, dependency mapping, and ... Develop release notes, user guides, and training materials for eCommerce and content teams.
Own backlog operations: intake, refinement, prioritization recommendations, dependency mapping, and ... Develop release notes, user guides, and training materials for eCommerce and content teams.
Own backlog operations: intake, refinement, prioritization recommendations, dependency mapping, and ... Develop release notes, user guides, and training materials for eCommerce and content teams.
Own backlog operations: intake, refinement, prioritization recommendations, dependency mapping, and ... Develop release notes, user guides, and training materials for eCommerce and content teams.
Own backlog operations: intake, refinement, prioritization recommendations, dependency mapping, and ... Develop release notes, user guides, and training materials for eCommerce and content teams.
Own backlog operations: intake, refinement, prioritization recommendations, dependency mapping, and ... Develop release notes, user guides, and training materials for eCommerce and content teams.
Own backlog operations: intake, refinement, prioritization recommendations, dependency mapping, and ... Develop release notes, user guides, and training materials for eCommerce and content teams.
Own backlog operations: intake, refinement, prioritization recommendations, dependency mapping, and ... Develop release notes, user guides, and training materials for eCommerce and content teams.
Own backlog operations: intake, refinement, prioritization recommendations, dependency mapping, and ... Develop release notes, user guides, and training materials for eCommerce and content teams.
Own backlog operations: intake, refinement, prioritization recommendations, dependency mapping, and ... Develop release notes, user guides, and training materials for eCommerce and content teams.
New
Own backlog operations: intake, refinement, prioritization recommendations, dependency mapping, and ... Develop release notes, user guides, and training materials for eCommerce and content teams.
New
Own backlog operations: intake, refinement, prioritization recommendations, dependency mapping, and ... Develop release notes, user guides, and training materials for eCommerce and content teams.
New
Own backlog operations: intake, refinement, prioritization recommendations, dependency mapping, and ... Develop release notes, user guides, and training materials for eCommerce and content teams.
New
Own backlog operations: intake, refinement, prioritization recommendations, dependency mapping, and ... Develop release notes, user guides, and training materials for eCommerce and content teams.
Own backlog operations: intake, refinement, prioritization recommendations, dependency mapping, and ... Develop release notes, user guides, and training materials for eCommerce and content teams.
Own backlog operations: intake, refinement, prioritization recommendations, dependency mapping, and ... Develop release notes, user guides, and training materials for eCommerce and content teams.
Own backlog operations: intake, refinement, prioritization recommendations, dependency mapping, and ... Develop release notes, user guides, and training materials for eCommerce and content teams.
Own backlog operations: intake, refinement, prioritization recommendations, dependency mapping, and ... Develop release notes, user guides, and training materials for eCommerce and content teams.
New
Own backlog operations: intake, refinement, prioritization recommendations, dependency mapping, and ... Develop release notes, user guides, and training materials for eCommerce and content teams.
New
Own backlog operations: intake, refinement, prioritization recommendations, dependency mapping, and ... Develop release notes, user guides, and training materials for eCommerce and content teams.
Own backlog operations: intake, refinement, prioritization recommendations, dependency mapping, and ... Develop release notes, user guides, and training materials for eCommerce and content teams.
Own backlog operations: intake, refinement, prioritization recommendations, dependency mapping, and ... Develop release notes, user guides, and training materials for eCommerce and content teams.
Own backlog operations: intake, refinement, prioritization recommendations, dependency mapping, and ... Develop release notes, user guides, and training materials for eCommerce and content teams.
Own backlog operations: intake, refinement, prioritization recommendations, dependency mapping, and ... Develop release notes, user guides, and training materials for eCommerce and content teams.
New
Own backlog operations: intake, refinement, prioritization recommendations, dependency mapping, and ... Develop release notes, user guides, and training materials for eCommerce and content teams.
New
Own backlog operations: intake, refinement, prioritization recommendations, dependency mapping, and ... Develop release notes, user guides, and training materials for eCommerce and content teams.
Own backlog operations: intake, refinement, prioritization recommendations, dependency mapping, and ... Develop release notes, user guides, and training materials for eCommerce and content teams.
Own backlog operations: intake, refinement, prioritization recommendations, dependency mapping, and ... Develop release notes, user guides, and training materials for eCommerce and content teams.
Own backlog operations: intake, refinement, prioritization recommendations, dependency mapping, and ... Develop release notes, user guides, and training materials for eCommerce and content teams.
Own backlog operations: intake, refinement, prioritization recommendations, dependency mapping, and ... Develop release notes, user guides, and training materials for eCommerce and content teams.
Own backlog operations: intake, refinement, prioritization recommendations, dependency mapping, and ... Develop release notes, user guides, and training materials for eCommerce and content teams.
Own backlog operations: intake, refinement, prioritization recommendations, dependency mapping, and ... Develop release notes, user guides, and training materials for eCommerce and content teams.
Own backlog operations: intake, refinement, prioritization recommendations, dependency mapping, and ... Develop release notes, user guides, and training materials for eCommerce and content teams.
Own backlog operations: intake, refinement, prioritization recommendations, dependency mapping, and ... Develop release notes, user guides, and training materials for eCommerce and content teams.
New
Own backlog operations: intake, refinement, prioritization recommendations, dependency mapping, and ... Develop release notes, user guides, and training materials for eCommerce and content teams.
New
User Operations Associate Content Moderation information
See Oregon salary details
$31.7K - $44.6K
4% of jobs
$44.6K - $57.6K
3% of jobs
$57.6K - $70.5K
18% of jobs
$70.9K is the 25th percentile. Wages below this are outliers.
$70.5K - $83.4K
9% of jobs
$83.4K - $96.4K
8% of jobs
$96.4K - $109.3K
3% of jobs
$109.3K - $122.2K
3% of jobs
The median wage is $127.1K / yr.
$122.2K - $135.1K
4% of jobs
$135.1K - $148.1K
3% of jobs
$148.1K - $161K
3% of jobs
$166.1K is the 75th percentile. Wages above this are outliers.
$161K - $173.9K
41% of jobs
$31.7K
$119.6K
$173.9K
How much do user operations associate content moderation jobs pay per year?
As of Jul 23, 2026, the average yearly pay for user operations associate content moderation in Oregon is $119,581.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,800.00 and $162,800.00 per year, depending on experience, location, and employer.
What does a User Operations Associate in Content Moderation do?
A User Operations Associate in Content Moderation is responsible for reviewing user-generated content to ensure it complies with company guidelines and community standards. Their daily tasks may include monitoring posts, identifying and removing inappropriate or harmful material, and responding to user reports or appeals. They play a crucial role in maintaining a safe and positive online environment, often working with other teams to improve moderation policies and user experience. This position requires attention to detail, good judgment, and the ability to handle sensitive or distressing content.
What is the difference between User Operations Associate Content Moderation vs User Support Specialist?
| Aspect | User Operations Associate Content Moderation | User Support Specialist |
|---|---|---|
| Primary Focus | Monitoring and moderating user-generated content to ensure community guidelines are followed | Assisting users with account issues, inquiries, and technical support |
| Skills & Credentials | Knowledge of content policies, communication skills, attention to detail | Customer service skills, technical troubleshooting, communication skills |
| Work Environment | Online platforms, moderation tools, often shift-based | Customer support centers, help desks, remote or in-office |
| Industry Usage | Social media, online communities, gaming platforms | Tech companies, SaaS platforms, online services |
While both roles involve supporting users, the User Operations Associate Content Moderation primarily focuses on monitoring and managing content to maintain community standards. In contrast, the User Support Specialist handles direct user inquiries and technical issues. Both roles require strong communication skills but differ in their core responsibilities and work environments.
What are the key skills and qualifications needed to thrive as a User Operations Associate in Content Moderation, and why are they important?
To thrive as a User Operations Associate in Content Moderation, you need strong analytical skills, attention to detail, and familiarity with content policies, usually supported by a bachelor's degree or relevant experience. Proficiency with moderation platforms, ticketing systems like Zendesk, and knowledge of content management tools are typically required. Excellent communication, resilience, and sound judgment are crucial soft skills for making fair decisions and handling sensitive material. These abilities ensure safe online environments, uphold community standards, and maintain platform integrity.
What are some common challenges faced by User Operations Associates in Content Moderation, and how can they be managed effectively?
User Operations Associates in Content Moderation often encounter challenges such as high volumes of user-generated content, exposure to sensitive material, and balancing enforcement of guidelines with user experience. Managing these challenges effectively involves staying up-to-date with platform policies, using available filtering and escalation tools, and practicing self-care to mitigate the impact of difficult content. Collaborating closely with team members and participating in regular training sessions can also help ensure consistent and accurate moderation decisions, while providing support for personal well-being.
What are popular job titles related to User Operations Associate Content Moderation jobs in Oregon? For User Operations Associate Content Moderation jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching User Operations Associate Content Moderation jobs in Oregon look for? The top searched job categories for User Operations Associate Content Moderation jobs in Oregon are:
What cities in Oregon are hiring for User Operations Associate Content Moderation jobs? Cities in Oregon with the most User Operations Associate Content Moderation job openings:
Full-time
This job post has expired today. Applications are no longer accepted.
Job description
Digital Product Manager, Ann Sacks
Work Mode: Onsite
Location: Onsite 4-Days (Mon-Thurs), Portland, OR
Opportunity
Ann Sacks is a luxury tile and stone brand within Kohler Co., known for craftsmanship, material innovation, and curated design experiences. Ann Sacks is accelerating its eCommerce and digital experience capabilities to better serve designers, homeowners, and trade professionals.
We are seeking a Digital Product Manager to help shape and execute the Ann Sacks eCommerce and digital roadmap, while running the day-to-day delivery cadence across our Adobe-based ecosystem (CMS, DAM, PIM, analytics, and commerce integrations).
Under the direction of the Director-Brand & Marketing, this role translates UX, technology, and commercial priorities into a structured plan of work, maintains a high-quality backlog, coordinates releases, and ensures measurement frameworks support conversion optimization and revenue growth. The position will engage in cross-functional enterprise relationships (IT, Data/Analytics, Marketing, eCommerce, Sales/Trade) as well as agency/vendor partnerships and SEO.
Key Responsibilities
1) eCommerce Roadmap Support & Product Planning
- Co-develop and maintain a rolling 12-month eCommerce and digital roadmap, including site experience enhancements, product discovery improvements, and conversion optimization initiatives.
- Translate business priorities (e.g., product launches, merchandising strategies, trade customer needs) into epics, user stories, acceptance criteria, and delivery plans.
- Balance quick wins (e.g., PDP enhancements, navigation improvements) with longer-term capability building (e.g., personalization, advanced merchandising, product configurators).
- Partner with stakeholders to define success metrics tied to conversion rate, AOV, engagement, and revenue performance.
2) Backlog Ownership & Agile Delivery Cadence
- Own backlog operations: intake, refinement, prioritization recommendations, dependency mapping, and story readiness across eCommerce and digital initiatives.
- Facilitate agile ceremonies (sprint planning, backlog grooming, standups, retrospectives) across internal teams and external partners.
- Coordinate UAT, release readiness, and launch communications for site features, merchandising updates, and product launches.
- Identify risks and trade-offs, providing clear options and impact assessments to support decision-making.
3) Digital Platform & eCommerce Capability Ownership (CMS / PIM / Analytics / Commerce)
- Drive enhancements across Ann Sacks' digital ecosystem with a focus on product storytelling and online selling.
CMS (AEM):
- Content authoring workflows, landing pages, campaign pages, and storytelling experiences
- Homepage, category pages, and inspiration content to support conversion and brand engagement
DAM:
- High-quality imagery and asset governance to support product merchandising and visual storytelling
- Metadata and tagging for improved asset discoverability and reuse
PIM:
- Product data quality (dimensions, finishes, applications, pricing where applicable)
- Enrichment workflows to support product detail pages (PDPs) and filtering
- Syndication readiness across channels
eCommerce / Merchandising:
- Product discovery (navigation, search, filtering)
- PDP optimization (content, cross-sell, sample ordering flows)
- Category merchandising and promotional capabilities
Analytics:
- Measurement frameworks for conversion funnels, product performance, and content engagement
- Partner with Kohler IT and platform teams to ensure solutions are scalable, compliant, and aligned with enterprise standards.
- Monitor platform health, site performance, and incident resolution.
4) Digital Tools & Commerce Enablement
- Support implementation of tools that enhance eCommerce operations and customer experience, such as:
- Product sampling workflows
- Trade account experiences and pricing visibility
- Lead generation and showroom appointment tools
- Content and merchandising workflows
- Assist in discovery and requirements gathering with business stakeholders (eCommerce, merchandising, marketing, sales).
- Coordinate delivery with IT and platform owners, including backlog creation, UAT, and launch readiness.
- Ensure tools integrate seamlessly with existing systems and support measurable outcomes.
5) Measurement Enablement & Performance Insights
- Maintain KPI definitions and tracking aligned to eCommerce performance (conversion rate, revenue, engagement, product performance).
- Partner with Data & Analytics to ensure accurate event tracking and taxonomy.
- Provide reporting and insights on:
- Customer journeys and drop-off points
- Product and category performance
- Content effectiveness and merchandising impact
- Support ongoing optimization efforts (CRO, SEO, and content strategy).
6) Change Adoption & Enablement
- Develop release notes, user guides, and training materials for eCommerce and content teams.
- Enable merchandising and marketing teams to effectively use CMS, DAM, and product tools.
- Establish feedback loops with users to continuously improve workflows and site performance.
Skills/Requirements
- Bachelor's degree in business, Information Systems, IT, Analytics, or equivalent experience preferred.
- Requires a minimum of 5 years of experience in digital product management, eCommerce product ownership, or digital platform delivery.
- Proven experience managing backlogs, writing user stories, coordinating UAT, and supporting agile delivery.
- Experience with eCommerce platforms and digital merchandising concepts (product discovery, PDP optimization, conversion funnels) required.
- Experience with enterprise platforms (CMS/DAM/PIM/analytics); Adobe ecosystem (AEM) strongly preferred.
- Strong ability to translate between business (merchandising, marketing, sales) and technical teams.
- Familiarity with product data, catalog management, and content-driven commerce experiences.
- Experience supporting implementation of tools beyond the website (e.g., merchandising tools, CRM enhancements, workflow platforms).
- Advanced communication skills required to effectively navigate a variety of stakeholders across complex projects.
#LI-Onsite
#LI-KZ1
Applicants must be authorized to work in the US without requiring sponsorship now or in the future.
We believe in supporting you from the moment you join us, which is why Kohler offers day 1 benefits. This means you'll have access to your applicable benefit programs from your first day on the job, with no waiting period. The salary range for this position is $107,650 - $166,650. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate's experience, their education, and the work location. In addition, this position is eligible for a performance bonus/variable incentive compensation.
Why Choose Kohler?
We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we're driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives.
About Us
It is Kohler's policy to recruit, hire, and promote qualified applicants without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact Kohler Co. is an equal opportunity/affirmative action employer.