User Experience Research Jobs in Raleigh, NC (NOW HIRING)

UX Strategist AI, Data & Digital Experience
Position Summary
We are seeking a strategic and user centered UX Strategist to help shape the future of data-driven and AI-enabled experiences across the enterprise.
This role focuses on understanding user needs, business objectives, and technology capabilities to create intuitive, impactful, and scalable digital experiences. The ideal candidate is skilled at translating complex business and technical requirements into user-centric strategies, experience frameworks, and design recommendations that drive adoption, engagement, and measurable business value.
The successful candidate will partner closely with Product Managers, Data Scientists, Engineers, Architects, and business stakeholders to ensure analytics, AI, and digital solutions are designed with the end user in mind and deliver meaningful outcomes.
Key Responsibilities
• Develop user experience strategies that align business goals, customer needs, and technology capabilities.
• Conduct user research, stakeholder interviews, workshops, and discovery sessions to identify user needs and pain points.
• Define user personas, journey maps, service blueprints, and experience frameworks.
• Translate business and technology requirements into user-centered experience strategies.
• Partner with Product Managers, Data Scientists, and Engineering teams to influence product direction and feature prioritization.
• Create UX roadmaps and strategic recommendations that improve adoption, usability, and customer satisfaction.
• Evaluate current-state user experiences and identify opportunities for optimization and innovation.
• Define information architecture, interaction models, and navigation strategies.
• Collaborate with UX/UI Designers to ensure designs align with strategic objectives and user needs.
• Support the design and implementation of AI-enabled experiences, conversational interfaces, and intelligent decision-support tools.
• Use qualitative and quantitative insights to guide design decisions and experience improvements.
• Establish UX metrics and success measures to evaluate business and user outcomes.
• Advocate for design thinking, human centered design, accessibility, and usability best practices.
• Facilitate cross functional workshops and alignment sessions with stakeholders.
• Present UX strategies, research findings, and recommendations to executive and business leadership.
Required Qualifications
• Bachelor's degree in Human Computer Interaction (HCI), User Experience Design, Psychology, Design, Information Science, Business, or a related field.
• 10+ years of experience in UX Strategy, User Experience Design, Product Design, Service Design, or Digital Experience Consulting.
• Experience conducting user research and translating insight s into strategic recommendations.
• Strong understanding of design thinking, customer experience, and human-centered design methodologies.
• Experience creating user journeys, personas, service blueprints, and experience maps.
• Ability to balance business goals, technical constraints, and user needs.
• Strong communication, storytelling, facilitation, and stakeholder management skills.
• Experience working with cross functional product, business, and technology teams.
• Proficiency with UX research and design tools such as Figma-AI and new AI design tools like Claude Code Design
Salary Range: $150,000 -$180,000 year
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
#LI-DNI