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User Experience Program Manager Jobs in Kentucky

US Department of the Treasury

Program Manager

London, KY · On-site

$125K/yr

Experience may have been gained in the public sector, private sector or through Volunteer Service ... Specialized experience would include one year of substantive supervisory or program management ...

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User Experience Program Manager information

How does a user experience program manager typically collaborate with design and engineering teams to ensure project success?

A User Experience Program Manager acts as a bridge between design, engineering, and other cross-functional teams, ensuring alignment on project goals, timelines, and deliverables. They facilitate communication, manage stakeholder expectations, and help prioritize features based on user research and business objectives. Regular check-ins, collaborative workshops, and clear documentation are common practices to maintain momentum and address challenges early. This role requires balancing user needs with technical feasibility, making effective collaboration essential for delivering high-quality user experiences.

What are the key skills and qualifications needed to thrive as a user experience program manager?

To thrive as a User Experience Program Manager, you need a solid understanding of UX design principles, project management methodologies, and a background in design, human-computer interaction, or a related field. Familiarity with tools such as Jira, Asana, Figma, and UX research platforms, as well as certifications like PMP or Agile, are commonly required. Exceptional communication, stakeholder management, and leadership skills set outstanding candidates apart. These skills ensure seamless coordination between cross-functional teams, alignment of user needs with business goals, and successful delivery of impactful user experiences.

What is the difference between User Experience Program Manager vs User Experience Designer?

AspectUser Experience Program ManagerUser Experience Designer
CredentialsTypically requires a bachelor’s or master’s in UX, HCI, or related fields; certifications like PMP or UX certifications are commonUsually holds a degree in design, human-computer interaction, or related fields; certifications like NN/g or Adobe are beneficial
Work EnvironmentFocuses on managing multiple projects, coordinating teams, and aligning UX strategies across departmentsCenters on designing user interfaces, creating prototypes, and conducting user research
Employer & Industry UsageCommon in tech companies, agencies, and large organizations with complex UX initiativesFound in design agencies, product teams, and companies emphasizing user-centered design

The User Experience Program Manager oversees multiple UX projects, coordinating teams and strategies, while the User Experience Designer focuses on creating and refining user interfaces and experiences. Both roles require UX knowledge but differ in scope and responsibilities.

What does a user experience program manager do?

A User Experience (UX) Program Manager oversees projects and initiatives that improve the usability and satisfaction of digital products. They coordinate cross-functional teams—including designers, developers, and product managers—to ensure that user experience goals are met on time and within budget. Their responsibilities include setting project timelines, managing resources, and measuring the success of UX improvements. Ultimately, they serve as a bridge between stakeholders and UX teams to deliver products that delight users.
What are popular job titles related to User Experience Program Manager jobs in Kentucky? For User Experience Program Manager jobs in Kentucky, the most frequently searched job titles are:
What job categories do people searching User Experience Program Manager jobs in Kentucky look for? The top searched job categories for User Experience Program Manager jobs in Kentucky are:
What cities in Kentucky are hiring for User Experience Program Manager jobs? Cities in Kentucky with the most User Experience Program Manager job openings:
User Experience Program Manager jobs near you
Infographic showing various User Experience Program Manager job openings in Kentucky as of August 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 100% In-person job distribution.

Program Manager

Akahi Associates/Kako'o Services, LLC

Fort Knox, KY • On-site, Remote

Full-time

Re-posted 21 days ago

Job description

Overview
Location: Remote for the U.S. Army Recruiting Command (USAREC) Behavioral Health Consultant Support Services
The Program Manager (PM) is responsible for the overall management, coordination, and successful execution of Behavioral Health Consultant Support Services for the U.S. Army Recruiting Command (USAREC). This role oversees contract performance, staffing, and service delivery for remote clinical personnel providing medical waiver review services.
The Program Manager serves as the primary point of contact between the contractor and the Government, ensuring all contract requirements, performance standards, and deliverables are met. This position requires strong leadership, operational oversight, and the ability to manage geographically dispersed teams in a federal contracting environment.
Schedule: The position operates on a standard Monday-Friday schedule (8:00 AM - 4:30 PM EST) and is performed remotely.
*Position is contingent upon contract award.
Responsibilities
  • Serve as the primary liaison between the contractor and the Government, including the Contracting Officer (KO) and Contracting Officer's Representative (COR)
  • Provide overall leadership and management of contract operations, ensuring compliance with all Performance Work Statement (PWS) requirements
  • Oversee recruitment, onboarding, staffing, and retention of qualified personnel (e.g., Clinical Psychologists)
  • Ensure continuous coverage and uninterrupted performance of services across all assigned personnel
  • Monitor staff productivity, quality, and adherence to required performance metrics
  • Manage and coordinate schedules for remote personnel across multiple locations
  • Ensure all deliverables are submitted accurately and on time, including:
    • Monthly Status Reports (MSR)
    • Man-hour reports
    • Quality Control documentation
  • Develop, implement, and maintain a Quality Control Plan (QCP) to ensure contract compliance and service excellence
  • Identify performance issues and implement corrective actions to prevent recurrence
  • Ensure all personnel meet credentialing, training, and security requirements
  • Communicate staffing changes, absences, and coverage plans to the COR in a timely manner
  • Conduct or participate in regular meetings, including post-award conferences and periodic performance reviews
  • Ensure compliance with all applicable federal, DoD, and Army regulations, policies, and security requirements
  • Maintain documentation and records related to contract performance and personnel actions
  • Coordinate and manage transition (phase-in/phase-out) activities as required

Qualifications
Education
  • Bachelor's degree from an accredited college or university (required)
Experience
  • Minimum of three (3) years of relevant experience managing programs of similar size, scope, and complexity
  • Minimum of two (2) years of experience as a contract/program manager
  • Demonstrated experience managing healthcare or behavioral health-related services preferred
  • Experience supporting federal or Department of Defense (DoD) contracts highly preferred
  • Familiarity with U.S. Army Recruiting Command (USAREC) operations is a strong advantage
Skills & Competencies
  • Strong leadership and personnel management skills across geographically dispersed teams
  • Excellent written and verbal communication skills
  • Ability to effectively interface with Government stakeholders and respond to inquiries promptly
  • Strong organizational and problem-solving abilities
  • Ability to manage multiple priorities and meet strict deadlines in a fast-paced environment
  • Knowledge of contract compliance, quality control processes, and performance metrics
Technical Skills
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Teams, SharePoint)
  • Ability to manage reporting, scheduling, and workforce tracking systems
Additional Requirements
  • U.S. Citizenship required
  • Ability to pass background investigation and maintain favorable suitability determination
  • Understanding of military structure and operations preferred
  • Ability to be available during standard operating hours and respond to urgent issues as needed
  • Capability to manage personnel coverage and report absences within required timelines

AKAHI ASSOCIATES LLC
AKAHI Associates is a premier provider of healthcare workers to various military treatment facilities across the United States. With a corporate office in Honolulu, Hawaii and recruiting office in San Antonio, Texas we specialize in providing skilled, trained and highly successful healthcare workers, including RNs, CRNAs, Physicians, LPN/LVN, Licensed Social Workers, and many more.
We have a strong focus on providing our government customers with quality and superior service.
Akahi Associates is an equal opportunity employer and Minorities, Females, Veterans, and Disabled persons are encouraged to apply. For further information, please click the link below to view the EEO Is The Law poster.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
Only qualified individuals who are being considered will be contacted for an interview.
Akahi Associates is an equal opportunity employer. For further information, please click the link below to view the "Know Your Rights: Workplace Discrimination is Illegal" poster.
Know Your Rights: Workplace Discrimination is Illegal
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or other characteristics protected by law.
Only qualified individuals who are being considered will be contacted for an interview.

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