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Spring Branch Independent School District
Job Description
Customer Service Engineer - Technology Services

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Job Title: Customer Service Engineer - Technology Services Reports To: Customer Service Director Classification: Information Technology Wage/Hour Status: Non-exempt Days: 230 Salary: See Compensation Plan for Technology, Pay Grade 401 to 403 based on experience, qualifications and skill level Contract: None Date Revised: 6/9/2025 Primary Purpose: Install and maintain a variety of end-user computers and peripherals including Windows and Apple desktops, laptops, iPads, Printers, Promethean ActivPanels, LCD Projectors, Scanners, etc. Work with Media Center Assistants (MCAs) and third party service providers to resolve issues quickly for the end-user. Actively contribute to and participate in small and large district roll-outs of technology updates and new technology. This position may be assigned to work in various environments (Warehouse, Campuses, Repair, Delivery) depending on the need of the department. May be assigned to a specific campus as the primary technology support person. Qualifications/Skills:

Education/Certification:

• High school diploma or equivalent. Associate's degree or higher preferred.
• A+, Net+, MCSA certifications preferred.
• Apple Certification preferred.

Special Knowledge/Skills:

• Advanced knowledge of Microsoft Windows and Apple Mac OS. Advanced knowledge of PC and Apple Hardware. Intermediate to Advanced knowledge of Microsoft Office Suite Outlook, Word, Excel, PowerPoint.
• Ability to work on own initiative. Demonstrate problem-solving strategies and practical knowledge.
• High quality inter-personal skills. Good communication skills.
• Ability to interact effectively with end-users, co-workers and managers.
• Ability to be organized and self-motivated and complete tasks in a timely fashion.
• Ability to prioritize and be flexible.
• Ability to trouble-shoot and solve hardware, software, network and configuration issues.
• Ability to learn new technologies by reading, self-paced practice and minimal one-on-one training.
• Bilingual (English & Spanish) a plus.

Experience:

• Five (5) or more years' experience in desktop support a plus.

Major Duties and
Responsibilities:

Software:

• Make software available to appropriate users.
• Install and test new software.
• Ensure the anti-virus software is installed, properly configured, regularly updated and working properly on all PC and server stations.
• Work with Technology Services Compliance Officer to insure Software License Compliance.
• Maintain integrity of district asset inventory by updating equipment inventory to reflect ALL new equipment and equipment moves in real-time (as it happens).

Hardware:

• Receive and set up hardware.
• Diagnose and troubleshoot hardware failures.
• Check new computer equipment and install as expected.
• Act as the liaison with external third-party service providers to resolve faults speedily.
• Act as the liaison with the designated personnel responsible for keeping the inventory.
• Maintain computer peripheral equipment e.g. printers, scanners, projectors and whiteboards.
• Provide technical support for hardware and software issues in the office.
• Perform routine and preventative maintenance of computers, peripherals and other technology equipment.

Other:

• Comply with policies established by federal and state law, State Board of Education rule and local board policy.
• Configure and maintain hardware and software in a multi-platform infrastructure to ensure functionality on the network.
• Initiate and monitor work and repair requests.
• Provide advice for and/or support the technical integration of district-approved special projects into the SBISD network.
• Maintain a detailed inventory of hardware and network equipment.
• Provide technology support to end-users through troubleshooting, problem solving and on-the-spot training.
• Collaborate on acquisition of software and hardware within district guidelines.
• Perform other duties as assigned.

Supervisory
Responsibilities:
None Equipment Used: Computer, printer, Multi-line phone system, copier, ladder, small hand tools (screwdrivers, wrenches, hammers, sockets, pliers, crimpers, wire cutters, etc.), Light van, Seat belts, Shoulder harnesses, Cellular phone, Video monitoring equipment. Working Conditions:

Mental Demands:

• Maintain emotional control under stress.
• Work with frequent interruptions.
• This position requires regular in-person interaction with the public.

Physical Demands:

• Lifting: heavy, 45 pounds and over; Carrying: heavy, 45 pounds and over.
• Sitting, standing, walking up to 5 miles daily, climbing (stairs, ladder, scaffold, or ramps), balancing, stooping, kneeling, crouching, crawling, pulling, pushing, reaching, repetitive hand motions, hearing, speaking clearly and visual acuity.
• Driving car/truck.
• Prolonged use of the computer.
• Repetitive hand motions.

Environmental Factors:

• Exposure to temperature extremes (hot or cold).
• Exposure to humidity extremes.
• Exposure to electrical hazards.
• Work alone.

Application Procedure: Click Apply then Login.  To complete your application, please visit our website at https://www.springbranchisd.com and click Join Our Team and Apply Now. Spring Branch Independent School District is an Equal Opportunity Employer in compliance with Title IX and the Americans with Disabilities Act (ADA) of 1990 and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status or disability.
The foregoing statements describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required. By applying for this position, I acknowledge that I have read and understand the job description listed above.